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研究生: 陳永隆
Chen, Yeong-Long
論文名稱: 知識價值鏈模式建立及其應用
Modeling and Application of Knowledge Value Chain
指導教授: 林再興
Lin, Zsay-Shing
楊澤泉
Yang, Tzer-Chyun
學位類別: 博士
Doctor
系所名稱: 工學院 - 資源工程學系
Department of Resources Engineering
論文出版年: 2005
畢業學年度: 93
語文別: 中文
論文頁數: 164
中文關鍵詞: 關鍵價值鏈最佳價值鏈知識管理知識價值鏈
外文關鍵詞: Optimum value chain, Critical value chain, Knowledge value chain, Knowledge management
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  •   本研究的目的是要結合工程、管理、資訊、教育等重要的跨領域理論或法則,建立一套「知識價值鏈(Knowledge value chain)模式」,可以找出企業組織在知識活動過程中,員工與組織核心能力的強弱、關鍵價值鏈的節點與最佳價值鏈的組合。
      
      本研究所建立的「知識價值鏈模式」,係綜合Drucker 提出的知識工作者與下一個社會、Porter的價值鏈、Nonaka的知識螺旋、Kaplan及Norton的平衡計分卡與Gardner的多元智慧理論所推演而成。將簡化後的知識價值鏈「單元」,再結合Pareto提出的80/20法則與數值運算的最佳化理論,建立包含商業階段與數值階段的「知識價值鏈模式」,其中包括「關鍵價值鏈」(Critical value chain)流程與「最佳價值鏈」(Optimum value chain)流程。
      
      「知識價值鏈模式」已分別應用在民營企業的功學社集團以及政府組織的中央健康保險局南區分局之知識管理導入實務中,藉由預先設定的多目標,本模式可得到以下結果:(1) 找出企業知識工作者在多目標達成率的優劣程度,讓企業得以檢視是否適才適用;(2) 分別找出各個目標的關鍵貢獻節點,進行價值鏈結與經驗分享;(3) 找出組織的限制關係,計算出欲達成整體最大目標時的最佳目標組合,以有效利用企業的有限資源,達成企業的整體最大價值。

     The purpose of this study is to develop an interdisciplinary model, a Knowledge Value Chain (KVC) model, to monitor and evaluate the contributions of knowledge activities. We applied the KVC model to examine the strength and weakness of individual employee core competency, to identify the critical knowledge workers, and to calculate their maximum value contribution.
     
     The knowledge value chain (KVC) model is based on Drucker's next society, Porter's value chain, Nonaka's spiral of knowledge, Kaplan and Norton's balanced scorecard, Gardner's multiple intelligences, and Pareto's 80/20 rule. An optimization technique is included in the model to identify the nodes (individual employees or groups of employees) of the critical value chain (CVC) and optimum value chain (OVC).
     
     We applied the KVC model to analyze employee value contributions at different companies in Taiwan. The results of our application of the KVC model are: first, this study pointed out the strength and weakness of each employee's core competence; secondly, the critical nodes (winners' nodes or those of high-performance employees) for each goal were detected, and the selected critical nodes were gathered together to share their best practices; thirdly, optimum goals to reach the maximum value contribution to these two Companies were calculated.

    中文摘要 I Abstract III 誌謝 V 表目錄 IX 圖目錄 XI 第一章 緒論 1  第一節 研究背景與動機 2  第二節 研究目的與內容 8  第三節 研究範圍與限制 8 第二章 文獻探討 11  第一節 知識、價值與知識管理 11  第二節 下一個社會 15  第三節 價值鏈與知識螺旋 16  第四節 平衡計分卡與多元智慧 21  第五節 80/20法則 24  第六節 最佳化理論 26  第七節 知識價值鏈模式 27 第三章 知識價值鏈模式建立 31  第一節 知識價值鏈模式之假設 31  第二節 知識價值鏈模式之建立 35  第三節 知識價值鏈單元 41  第四節 關鍵價值鏈 47  第五節 最佳價值鏈 50 第四章 知識價值鏈模式應用與結果討論 53  第一節 功學社集團的知識價值鏈 53  第二節 中央健保局南區分局的知識價值鏈 82  第三節 裕隆日產汽車公司的知識價值鏈規劃案 114  第四節 台灣電力公司的情資價值鏈規劃案 116  第五節 案例比較與綜合討論 118 第五章 結論與建議 123 參考文獻 133 附錄一 「混和數值方法」簡介與計算步驟 143 附錄二 功學社集團最佳價值鏈計算結果 145 附錄三 中央健保局南區分局最佳價值鏈計算結果 161

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