| 研究生: |
何芳瑜 Ho, Fang-Yu |
|---|---|
| 論文名稱: |
以價值主張觀點探討綠色企業之價值共創:以歐萊德為例 The Exploration of Value Co-creation in Green Enterprises from The Perspective of Value Proposition:The Case of O’right |
| 指導教授: |
方世杰
Fang, Shih-Chieh |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系碩士在職專班 Department of Business Administration (on the job class) |
| 論文出版年: | 2017 |
| 畢業學年度: | 105 |
| 語文別: | 中文 |
| 論文頁數: | 128 |
| 中文關鍵詞: | 綠色企業 、價值主張 、價值共創 |
| 外文關鍵詞: | green business, value proposition, value co-creation |
| 相關次數: | 點閱:127 下載:31 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
摘要
地球暖化、氣候驟變,環境問題日益嚴峻。近年來世界各國增修對廢棄物、危害環境物質的立法,加上消費者環保意識抬頭。製造業因應這樣的社會觀念及自然環境,發現綠色製造的重要性,掀起了一波綠色革命,使得企業逐漸重視綠色供應鏈的規劃。在這樣的環境下,低製造成本及高生產率不再是生產製造的唯一課題,綠色產品所帶來的附加價值以及相關製程技術亦成為企業競爭力之關鍵因素。企業要如何與在地團隊創造共享價值,讓企業的資源投入,創造強大的影響力。
本研究將透過質性研究的單一個案研究法,深入探究臺灣本土企業「歐萊德」( O’right ) 以「純淨、自然、環保」為品牌理念,將其成為企業發展之價值主張,徹底落實企業社會責任,進而成為綠色企業。綠色製造的最大特點:在於將環境保護概念融入企業的經營理念之中,使企業內部形成優良的環境意識,並以符合環保的方法,降低其企業成本,使其有利於環境改善,又可塑造優質的企業形象,進而提升財務績效。
現今為價值導向時代,當顧客認同企業經營價值與經營理念,有這些附加價值因素會更容易被吸引成為忠實顧客。從此案例探討歐萊德如何塑造影響動機、資源投入、並成功的運用共創價值改造綠色供應鏈;從生產到行銷,將利害關係人加入品牌價值共創體系,將環境保護明確的落實為其產品價值主張,並落實綠色企業社會責任、創造其品牌價值。除此之外,本研究並發現,建構綠色品牌著重於與企業顧客的價值溝通,藉此證明企業社會責任不僅僅只是一種選擇,轉換成綠色企業更有可能成為永續經營的一大途徑。
關鍵字:綠色企業、價值主張、價值共創
SUMMARY
Although global warming was once considered unlikely to be real, recent studies show that due to the many ongoing issues concerning our environment, this catastrophe has been widely accepted. As people burn fossil fuels or clear forests, carbon dioxide, a greenhouse gas, is released into the atmosphere. As the oceans warm, water vapor, which is also a greenhouse gas, enters the atmosphere making it harmful to society. In addition to that, another result of the oceans getting warmer would be the rise of sea levels which can lead to storms, volcanoes, and etc. This combination of pollutants and water vapor creates the powerful and dangerous cycle behind global warming. It is a cycle in which active measures are not taken, which could have serious and deadly consequences for all living things in the near future. Not only is it that there is an increase in waste and hazardous to environmental substances legislation, but also consumer environmental awareness rises. As a result, the manufacturing industry found the importance of green manufacturing. They also set off a green revolution, which is done by making enterprises gradually pay attention to green supply chain planning. Furthermore, low manufacturing costs and high productivity are no longer the only subject of manufacturing. The added value of green products and related process technology has become a key factor in the competitiveness of enterprises. How does the business create shared value with the local team, and that the enterprise resources to create a strong influence?
This research will be based on a single case study of qualitative research, exploring the depth of the operation of local enterprises in Taiwan ( O’right ). They promise to make their products “healthy for the human body, healthy for the society, and healthy for the environment" for the brand concept. They make these become their value proposition of enterprise development by implementing corporate social responsibility as a green enterprise.
Today is the era of value orientation; in other words, when the customer agrees with the business value and business philosophy, they will be more likely to become loyal customers. This case explores how O’right impacts motivation, resource inputs, and the successful use of value co-creation to transformation of green supply chain. From production to marketing, they let the interests of stakeholders to join the brand value creation system. Making the environmental protection as their product value proposition, the implementation of green corporate social responsibility, leads to the creation of the green brand value.
In addition, this research’s’ findings include that building a green brand focuses on communicating with the value of corporate customers is important, as well as implying that social responsibility is not just a choice. Most likely, this causes the green business to become a sustainable business.
Keywords: green business, value proposition, value co-creation
參考文獻
一、 英文文獻:
Austin, James E., (2000). Strategic Collaboration Between Nonprofits and Business,Nonprofit and Voluntary Sector Quarterly,Vol. 29,No. 1,PP.69-97.
Ballantyne, D., & Varey, R.J., (2006). Creating value-in-use through marketing interaction: The exchange logic of relating communicating and knowing. Marketing Theory, ,PP.335-348
Ballantyne, D., et al., (2011). Value propositions as communication practice: Taking a wider view. Industrial Marketing, ,40, PP.277-294.
Bakutyte, S. & Grundey, D. (2012). Identifying the gap in value creation at universities: The consumer's perspective. Economics & Sociology, Vol. 5 No. 1, PP.96-110.
Bendapudi, N. and Leone, R.P. (2003), “Psychological implications of customer participation in co-production”, Journal of Marketing, Vol. 67, No. 1, PP. 14-28.
Chernev, A., Blair, S., (2015). “Doing Well by Doing Good: The Benevolent Halo of Corporate Social Responsibility,” Journal of Consumer Research, 41, pp.1412-1425.
Dees, J. Gregory, (1998). Enterprising Nonprofits, Harvard Business Review, Jan-Feb, ,PP.55-67.
Defourny, Jacques, and C. Borzaga, (2001). Introduction:From Third Sector to Social Enterprise,The Emergence of Social Enterprise. London & New York:Routledge.PP.1-28
Grönroos, C. (2008). Service logic revisited: who creates value? And who co-creates? European Business Review, Vol. 20, No.4, PP.298–314
Hibbert, Sally A., Gillian Hogg,.and Theresa Quinn., (2002). Consumer response to social entrepreneurship:The case of the BigIssue in Scotland,International Journal of Nonprofit & Voluntary Sector Marketing,Vol. 7,No. 3, PP. 288-201.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis, 7th Edition.
Jacques Defourny and Marthe Nyssens., (2009). ”Conceptions of Social Entrepreneurship in Europe and the United States.
Kerlin, Janelle A., (2006). Social Enterprise in the United States and Europe; Understanding and Learning from the Differences, Voluntary; International Journal of Voluntary and Nonprofit Organizations, Vol.17,PP.247-263.
Kowalkowski, C., (2011). Dynamics of value propositions: Insights from service-dominant logic. European Journal of Marketing, 45,PP.277-294.
Margaret Rouse., (2016). "What is value proposition (VP) - Definition from WhatIs.com". SearchCIO. Retrieved 2016-04-01
Myers, M.D. and Newman, M. , (2007).“The Qualitative Interview in IS Research: Examining the Craft,” Information and Organization Vol.17, No. 1, PP. 2-26
Malcolm, Waters. , (1995). Globalization. London: SAGE, PP. 7-9.
McQuail, Denis., (1994). Mass Communication Theory: An Introduction, Beverly Hills, CA: Sage, 155.
Norris, V., (1990). “The Political Economy of Communications: An Exploration of Fundamental Concepts,” working Paper, University Park PA: the Pennsylvania State University.
OECD, (2003). The Non-profit Sector in a Changing Economy, P.299.
Pestoff, Victor., (1998). Beyond the Market and State:Social Enterprise and Civil Democracy in a Welfare Society. Aldershot:Ashgate Publishing Company, P.12.
Porter,M. E., (1985). Competitive Advantage. New York“Free Press,
Porter, M. E., & van der Linde, C. (1995). Green and competitive: Ending the salemate. Harvard Business Review, Vol.73, No. 5, PP. 120-134.
Roland, Robertson., (1992). Globalization: Society Theory and Global Culture. London: SAGE, PP. 2-8.
Prahalad, C. K. & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, Vol.18, No.3, PP. 5-14.
Priem, R. L., (2007). A consumer perspective on value creation. Academy of Management Review, Vol. 32, No. 1 , PP. 219-235.
Ries,Al., & Trout.J., (1981). Positioning:The Battle for Your Mind. New York: McGraw-Hill,
Thomas, Antonio., (2004). The Rise of Social Cooperatives in Italy,Voluntas,Vol. 15, No. 3, PP.243-263.
Treacy,M., & Wiersema,F., (1995). The Discip;ine of arket Leaders. Addison-Wesley,
Van Til, Jon. (2000). Growing Civil Society:From Nonprofit Sector to Third Space. Indiana:Indiana University Press, PP.13.
Vargo,SL., & Lusch, R.F., (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, PP.68:1-17
Young, Dennis R., (2001). Organizational Identity in Nonprofit Organizations: Strategic and Structural Implications, Nonprofit Management & Leadership, Vol.12, No.2, ,PP.139-157.
二、中文文獻:
Anderson, J. C., Narus, J. A., & Rossum, W. v. (2006). 價值主張:打動你的企業客戶. 哈佛商業評論, 10.
王捷邑 (2015) 「邁向社會企業 - 臺灣消費者社會責任素質模型與分群範式之研究」,國立成功大學體育健康與休閒研究所學位論文, 1-32.
王永豪 (2015). 客家桐花祭共創區域產業觀光之研究-以苗栗縣三義鄉為例.朝陽科技大學休閒事業管理系研究所學位論文, 1-174.
王雷冬、馮雷飛、董大海 (2014). "價值主張"概念解析與未來展望. 當代經濟管理。 36(1), 13-19.
王姿婷 (2011). 從價值共創與地方資本觀點探討台灣地方經營 以宜蘭冬山河計畫三十年發展為例。國立政治大學科技管理研究所學位論文, 1-166.
朱博湧、林裕淩、吳宗沛 (2015). 歐美企業綠色績效與經營績效之關聯性研究。商略學報, 7(3), 171-186.
任際範、徐進、梁新弘 (2014). 基於DART模型的企業間價值共創量表開發。暨南學報(哲學社會科學版) ,183(4) , 93-102.
邢瑜 (2015) 「臺灣社會企業的內涵與範圍圖像建構」。臺北大學公共行政暨政策學系博士論文, 1-32.
李培芬 (2015) 「商業虛與實-社會企業 不等於企業社會責任」,工商時報2015.07.31。
李思壯 (2013). 價值主張契合度與價值共創行為關係之研究。國立政治大學科技管理研究所學位論文, 1-199.
李衍儒、江明修 (2011) 「社會企業之發展經驗與政策建議:以美國、英國、中國香港與中國臺灣為例」。中國非營利評論, 7(01),94-114.
呂朝賢 (2012) 「企業社會責任之特徵與反省:以臺灣為例」。社會福利模式-從傳承到創新研討會,1-13.
林淑馨 (2013) 「臺灣社會企業的現況與困境:以公益創投型社會企業為例」。社區發展季刊, 143, 68-77.
易青雲、嚴奇峰、呂鴻德 (2012). 臺灣陶瓷產業企業品牌形塑營運模式之關鍵因素-企業能力觀點探討。 明新學報, 38(1), 117-131.
房啟珍、崔銀 (2002). 制勝之道:企業的綠色管理. 合作經濟與科技雜誌, 221.
姚成彥、方文良(2012)「顧客經驗、組織能耐、價值共創與服務創新關係之研究」,服務與科技管理研討會,1-152。
馬財專 (2015) 「社會企業發展過程之社會關係與工作機會創造-以多元就業事業單位為例」。勞動及職業安全衛生研究季刊, 23(2) , 111-122.
殷伊嫻 (2014) 「企業綠色與永續競爭力國內外案例研究」永續產業發展季刊,第63期, 43-51.
徐詠絮(1996)「從文化帝國主義到媒介國際化的再思考:世界文化互動的理論比較」。輔仁大學大眾傳播研究所碩士論文, 1-197.
陳隆輝、黃子明 (2017). 小林社區社會企業商業模式之研究-以「2021社會企業」為例。 輔仁管理評論, 24(1), 47-75.
陳健 (2016) 「社會企業組織形成比較-基於歐美社會企業案例分析」,國立中央大學財務金融學系研究所學位論文, 1-53.
陳璟泓 (2016) 「社會企業的創業研究:決策模式」,國立政治大學社會科學院研究所學位論文, 1-113.徐嘉駿、張文智 (2017). 消費者的產品涉入度與價值主張認同度之關係探討-以臺灣電動機車市場為例。國立臺灣科技大學工商業設計系研究所學位論文, 1-6.
張韶蘭、黃靖文 (2016). 以價值共創觀點探討互動行銷與學校效能關係之研究.行銷評論。 13(4), 451-475.
張潔、蔡虹、趙皎卉 (2015). 網絡虛擬環境下基於DART模型的顧客參與價值共創模式研究-以日本企業無印良品為例。科技進步與對策期刊, 32(18) , 88-92.
張振松、許聰鑫、莊閔越 (2015). 開啟多贏局面!地方產業共創價值模式. 產業管理評論。8(1), 9-23.
張秀樺、盧龍泉(2012)「價值共創調節效果之實證研究:以我國文化創意產業為例」。人文暨社會科學期刊文, 8(1) , 47-58.
辜雯華、楊英賢、唐秀麗 (2016). 建構地方特色產業跨組織能力之共創價值營運模式-以屏東縣泰武咖啡為例。休閒產業管理學刊, 9(2) , 49-78.
黃益謙 (2013) 「企業社會責任、品牌價值與企業價值關聯性之研究」。文化大學會計學系研究所學位論文, 1-45.
彭玉樹、梁奕忠、于卓民、梁晉嘉 (2010). 台灣管理學門質性研究之回顧與展望。 中山管理評論, 18(1), 11-39.
劉光瑩、呂國禎 (2016) 「綠色企業新趨勢 放長線賺綠金」天下雜誌,第579期。
劉小霞 (2012) 「社會企業研究述評」。華東理工大學學報, 27(3), 9-22.
魯孝華 (2013). 綠色企業特徵在求職決策時重要性之探討。國立中央大學人力資源管理研究所學位論文, 1-56.
鄭融 (2015) 「消費者對於社會型企業產品購買意圖之研究」。國立中央大學企業管理學系研究所學位論文, 1-74.
鄭勝分 (2007) 「社會企業的概念分析」。政策研究學報2007,7,PP.65-108。
賴珍珠 (2016). 網路鑲嵌、關係資本、價值共創與企業合作績效之關聯性研究──基於廣告產業價值鏈的實證分析。中華創新發展期刊, 4(1), 52-69.
賴建宇 (2011) 「作綠色企業,零廢還不夠」天下雜誌,第394期。
賴東河(1999)「世界廣告花費排行榜」,廣告雜誌,第7期,11.
謝明玲(2015)「咖啡渣做瓶身 台灣洗髮精外銷30國」,天下雜誌,第579期。