在台灣，由於醫院與醫學中心分布不均，偏遠地區的民眾必須花費較長的就醫時間，因此容易產生延誤就醫的情況發生。近年來網路的快速發展，科技產品逐漸深入民眾的生活，同時也改變了人們的生活型態。也因為通訊技術的進步，遠距醫療的發展逐漸受到重視，透過遠距醫療服務的系統，能夠讓病患與醫療人員即便是分隔兩地，仍然可以透過網際網路傳輸設備擷取到的數據結果，作為評估是否需要就醫的標準智慧型手機的快速發展，人們與電腦設備互動的時間增加，近年來人機互動介面設計的趨勢，已由傳統的以產品系統為中心的設計思考模式轉變為以使用者為中心的考量。
本研究透過Kano’s Model與QFD開發一套簡單、有效率、易於使用的個人肩頸痠痛評估行動軟體，提供受測者一軟體可進行肩頸痠痛自我檢測，並透過檢測資料庫、專家系統以及決策支援機制，在檢測後由軟體提供圖表，使用者可以透過圖表了解引起不適的因素，也可以藉由系統提供的建議進行後續的改善措施，能夠及早發現環境中的危害因素，並透過工作環境的改善及個人習慣的修正來降低肩頸痠痛的發生率。

In Taiwan, due to the uneven distribution of hospitals and medical centers, people in remote areas have to spend a long time for medical treatment, so prone to delays in the case of medical treatment occur. In addition, the rapid development of the Internet in recent years, the technology products gradually penetrated people's lives, but also changed people's lifestyle. On the other hand the progress of communication technology, the development of telemedicine gradually attention, through the system of remote medical services, allowing patients and medical personnel, even two separate places, you can still capture the transmission device via Internet the data results, to assess the need for medical treatment as standard.
This study using Kano's Model and QFD to develop a simple, efficient, and easy to use personal mobile software assessment shoulder and neck pain, providing the subject's shoulder and neck pain can be self-testing by an application. And through the detection database, expert systems and decision support mechanism, results will be provided by the app charts after detection. The user can cause uncomfortable using chart understanding of factors that can be provided by the system is also recommended for subsequent improvement measures, early detection of hazards in the environment, and by improving the working environment and correct personal habits to reduce neck and back pain incidence.

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