| 研究生: |
莊炫鈺 Chuang, Hsuan-Yu |
|---|---|
| 論文名稱: |
高壓高獎酬工作環境下以目標導向理論進行訊息操作行為探討—以A公司為例 Discussion on Information Manipulation Behavior with Goal-Orientation Theory under High-pressure and High-re-ward Work Environment - A Case Study of Company A |
| 指導教授: |
鄭詩瑜
Cheng, Shih-Yu |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 工業與資訊管理學系碩士在職專班 Department of Industrial and Information Management (on the job class) |
| 論文出版年: | 2018 |
| 畢業學年度: | 106 |
| 語文別: | 中文 |
| 論文頁數: | 50 |
| 中文關鍵詞: | 目標導向理論 、訊息操弄理論 、工作壓力 、獎酬滿意度 |
| 外文關鍵詞: | goal-orientation theory, information manipulation theory, work stress, re-ward satisfaction |
| 相關次數: | 點閱:76 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究動機為觀察到員工在高壓力高獎酬的公司環境中的訊息操弄行為,在日常工作過程中,可能為達到利己的效果,例如責任的規避、減少工作量等原因而產生訊息選擇性傳遞,進而對長官、同事、合作單位等造成訊息的操弄;本研究進一步以動機理論(三向度目標導向)及訊息操弄理論作為此現象的架構,三向度目標導向共分為三個趨向:學習目標導向、表現目標導向、逃避目標導向;並分別以工作壓力、獎酬滿意度為調節因子作為此次參考因素。
本研究以電子問卷進行資料蒐集,統一由網路平台作問卷填答,研究對象為我國半導體產業A公司基層員工,包含:技術員、行政人員、工程師等非管理職員工。問卷題項包含:基本資料、三項度目標導向、訊息操弄情境、工作壓力、獎酬滿意度等五個部分;三項度目標導向、工作壓力、獎酬滿意度部分參考相關文獻使用之現有題項,訊息操弄部分參考原有理論之情境結構,再以個案公司的工作情境進行三種情境的題項設計。
前測以個案公司台南廠區員工進行便利取樣,共獲得50份有效問卷,將問卷結果進行信效度分析與調整,並進行後測。後測施測對象為新竹廠區、台中廠區、台南廠區員工,結果扣除填答不完整之資料後共計獲得490份有效問卷,經資料轉換後進行信效度分析,並以迴歸分析驗證員工的三向度目標導向與訊息操弄之關聯,以及工作壓力與獎酬滿意度在目標導向與訊息操弄間的調節作用。
本研究結果顯示員工的學習目標導向、表現目標導向均與訊息操弄有顯著負相關,逃避目標導向則與訊息操弄無顯著相關性;工作壓力在學習目標導向與訊息操弄中具有調節作用:當員工的工作壓力感知高時,學習目標導向特性高的員工較學習目標導向特性低的員工不認同訊息操弄行為;相關係數表可看出員工的年齡、年資等與訊息操弄呈顯著相關,如文獻所說道德觀與行為模式會與自身經歷累積與年齡增長而有所改變;由統計結果看來個案公司員工的逃避目標導向特質較不顯著,整體施測員工偏向學習目標導向與表現目標導向;最後依照本研究結果,提出相關研究貢獻與管理意涵提供未來研究參考。
The motivation of this study is observed the behavior of employees in the high-stress and high-reward work environment. In the daily work, the selective transmission of in-formation, and the manipulated information could be due to self-interest. This study further uses motivation theory (three-way goal orientation) and message manipulation theory as the framework of this phenomenon, and uses the work pressure and reward satisfaction as moderators as the reference factor. This study is based on non-management employees, such as technicians, administrators, and engineers in semi-conductor industry company A in Taiwan. For exploring the high-reward and high-pressure work environment in the semiconductor industry, the relationship between Goal-Orientation characteristics of employee and information manipulated behavior. The research sample was collected 490 questionnaires from employees of company A. The regression analysis was used to verify goal orientation characteristics and infor-mation manipulation of employees, and whether work stress and reward satisfaction were related to the behavior of information manipulation with regulating effect.
英文文獻
1. Ames, C. (1992). "Classrooms: Goals, structures, and student motivation." Journal of educational psychology 84(3): 261.
2. Anderman, E. M., & Maehr, M. L. (1994). "Motivation and schooling in the middle grades." Review of educational Research, 64(2): 287-309.
3. Buller, D. B., Borland, R., & Burgoon, M. (1988). "Impact of behavioral inten-tion on effectiveness of message features evidence from the family sun safety project." Human Communication Research 24(3): 433-453.
4. Button, S. B., Mathieu, J. E., & Zajac, D. M. (1996). "Goal orientation in or-ganizational research: A conceptual and empirical foundation." Organization-al behavior and human decision processes 67(1): 26-48.
5. DeShon, R. P., & Gillespie, J. Z. (2005). "A motivated action theory account of goal orientation." Journal of Applied Psychology 90(6): 1096.
6. Dweck, C. S., & Leggett, E. L. (1988). "A social-cognitive approach to motiva-tion and personality." Psychological review 95(2): 256.
7. Efron, B. (1992). "Bootstrap methods: another look at the jackknife. In Break-throughs in statistics." 569-593.
8. Elliot, A. J., & Church, M. A. (1997). "A hierarchical model of approach and avoidance achievement motivation." Journal of personality and social psy-chology 72(1): 218.
9. Elliot, A. J., & McGregor, H. A. (2001). "A2×2 achievement goal framework." Journal of personality and social psychology 80(3): 501.
10. Gawel, J. E. (1997). "Herzberg's theory of motivation and Maslow's hierarchy of needs." Practical Assessment, Research & Evaluation 5(11): 3.
11. Greenhaus, J. H., Bedeian, A. G., & Mossholder, K. W. (1987). "Work experi-ences, job performance, and feelings of personal and family well-being." Journal of Vocational Behavior 31(2): 200-215.
12. Janssen, O., & Van Yperen, N. W. (2004). "Employees' goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. ." Academy of management journal 47(3): 368-384.
13. McCornack, S. A. (1992). "Information manipulation theory." Communica-tions Monographs 59(1): 1-16.
14. McCornack, S. A., Morrison, K., Paik, J. E., Wisner, A. M., & Zhu, X. (2014). "Information manipulation theory 2: A propositional theory of deceptive dis-course production." Journal of Language and Social Psychology 33(4): 348-377.
15. McCornack, S. A., Morrison, K., Paik, J. E., Wisner, A. M., & Zhu, X. (2014). "Information manipulation theory 2: A propositional theory of deceptive dis-course production." Journal of Language and Social Psychology 33(4): 348-377.
16. Meglino, B. M., Ravlin, E. C., & DeNisi, A. S. (1997). "When does it hurt to tell the truth? The effect of realistic job reviews on employee recruiting. ." Personnel Administration 26(3): 413-422.
17. Mischel, W., Shoda, Y., & Mendoza-Denton, R. (2002). "Situation-behavior profiles as a locus of consistency in personality." Current Directions in Psy-chological Science 11(2): 50-54.
18. Murdock, T. B., & Anderman, E. M. (2006). "Motivational perspectives on student cheating: Toward an integrated model of academic dishonesty. ." Ed-ucational psychologist 41(3): 129-145.
19. Peterson, D. K. (2002). "Deviant workplace behavior and the organization's ethical climate." Journal of business and psychology 17(1): 47-61.
20. Peterson, D. K. (2002). "Deviant workplace behavior and the organization's ethical climate." Journal of business and psychology 17(1): 47-61.
21. Phillips, J. M., & Gully, S. M. (1997). "Role of goal orientation, ability, need for achievement, and locus of control in the self-efficacy and goal--setting process." Journal of Applied Psychology 82(5): 792.
22. Pintrich, P. R. (2000). "Multiple goals, multiple pathways: The role of goal orientation in learning and achievement." Journal of educational psychology 92(3): 544.
23. Porath, C. L., & Bateman, T. S. (2006). "Self-regulation: from goal orientation to job performance." Journal of Applied Psychology 91(1): 185.
24. Robinson, S. L., & Bennett, R. J. (1995). "A typology of deviant workplace behaviors: A multidimensional scaling study." Academy of management jour-nal 38(2): 555-572.
25. Steele-Johnson, D., Beauregard, R. S., Hoover, P. B., & Schmidt, A. M. (2000). "Goal orientation and task demand effects on motivation, affect, and perfor-mance." Journal of Applied Psychology 85(5): 724.
26. Van der Doef, M., & Maes, S. (1999). "The job demand-control (-support) model and psychological well-being: a review of 20 years of empirical re-search." Work & stress 13 87-114.
27. Van Yperen, N. W., Hamstra, M. R., & van der Klauw, M. (2011). "To win, or not to lose, at any cost: The impact of achievement goals on cheating." British Journal of Management 22: S5-S15.
28. Wallace Jr, M. J. (1983). "Methodology, research practice, and progress in personnel and industrial relations." Academy of Management Review 8(1): 6-13.
29. Warr, P. (1990). "The measurement of well‐being and other aspects of mental health. ." Journal of occupational Psychology 63(3): 193-210.
30. Zhou, L., & Lutterbie, S. (2005). "Deception across cultures: Bottom-up and top-down approaches. In International Conference on Intelligence and Securi-ty Informatics."
中文文獻
1. 王能君. (2012). 勞動基準法上加班法律規範與問題之研究-日本與臺灣之加班法制與實務. 臺北大學法學論叢, (81), 75-138.
2. 林惠彥, & 陸洛. (2013). 鞠躬盡瘁? 勉強出勤之跨文化理論模式建構. 人力資源管理學報, 13(3), 29-55.
3. 戚樹誠, 羅新興, 梁欣光, 賴璽方, & 朱志傑. (2017). 職場偏差行為之實證發現與展望: 2000~ 2015 亞洲研究的回顧. 臺大管理論叢, 27(2), 259-305.
4. 彭淑玲, & 程炳林. (2005). 四向度課室目標結構, 個人目標導向與課業求助行為之關係. 師大學報: 教育類.
5. 黃嘉雄, 黃櫻美, & 林淑姬. (2008). 目標導向與角色拓展自我效能對諮詢網絡內向中心性的影響. 臺大管理論叢, 19(1), 29-50.
6. 葉婉榆, 張玨, & 胡佩怡. (2015). 臺灣受僱者職場壓力與減效出席之相關因素. 勞動及職業安全衛生研究季刊, 23, 242-252. ISO 690
7. 簡博浩, & 韓志翔. (2008). 任務性, 脈絡性及適應性績效表現對主管獎酬決策的影響: 調查法及實驗法. 臺大管理論叢, 18(2), 27-62.
8. 陳嵩, 李佩芬, & 林香妤. (2013). 銷售人員目標導向與販售導向/顧客導向銷售的關係. 行銷科學學報, 9(2), 109-127.
9. 郭銘茜, & 陳玉樹. (2013). 四向度成就目標對教師創意教學表現之影響: 創意自我效能的中介效果與團隊學習行為的跨層級調節效果檢定. 教育科學研究期刊.
10. 汪美伶, & 陳玉蓮. (2014). 工作壓力對身心健康之影響-社會支持之調節作用. 東吳經濟商學學報,(86), 61-91.
11. 林家弘. (2014). 工作壓力, 壓力因應與組織承諾相關研究-以半導體設計業工作者為對象. 家庭教育雙月刊 (48), 64-87.
12. 郭建志, 蘇嫚, & 張守中. (2014). 個人-組織的雇用關係: 負向認同與職場偏差行為之研究. 中華心理學刊, 56(1), 31-47.
13. 程炳林 (2003). "四向度目標導向模式之研究." 師大學報 教育類.
14. 鍾燕宜, 謝岱紋, & 蘇文凱. (2015). 以負向情緒的中介效果探討不適應性完全主義對職場偏差行為的影響. 管理實務與理論研究, 9(2), 1-19.
校內:2023-09-01公開