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研究生： 歐安克
Orn, Vannak
論文名稱： 職場無禮與建言行為
WORKPLACE INCIVILITY AND EMPLOYEE VOICE BEHAVIORS
指導教授： 史習安
Shih, Hsi-An
學位類別： 碩士
Master
系所名稱： 管理學院 - 國際企業研究所
Institute of International Business
論文出版年： 2023
畢業學年度： 111
語文別： 英文
論文頁數： 81
外文關鍵詞： Workplace Incivility, Rumination, Blaming, Problem-solving Pondering, Reconciliation, Prohibitive voice, Promotive voice, Control Appraisal
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    • Workplace Incivility is a phenomenon that exists at the workplace that obstructs work performance and employees' commitment to the organization. We expect employees who experienced workplace incivility will have positive outcomes via individual cognitive behaviors. To understand the underlying mechanism and the effect of how and when employees will behave to enhance their positive work performance, we propose that rumination and blaming will mediate the indirect relationship between workplace incivility to prohibitive voice, while the problem-solving pondering and reconciliation will mediate the relation between workplace incivility and promotive voice. We further examine the potential moderating role of control appraisal to strengthen the relationship between the stressor and outcomes via the mediating function of the above variables.
    Our data is collected in Cambodia and Timor-Leste with 153 samples, ranging from the private sector, governmental and non-government organizations. We used the SPSS software version 29, Amos version 26, and Process Macro to test all proposed hypotheses. Our results didn't support the whole framework, but they made contributions on incivility and individual cognitive behaviors to the existing framework of Nelson et al. (2016) and Schilpzand et al. (2014). In the research processes, we cannot avoid obstacles that result in limited aspects. However, our research can apply to the practical domain of human resources from the managerial perspective.

    ABSTRACT I ACKNOWLEDGMENT II TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURE VII CHAPTER ONE 1 1.1 Research Background and Motivation 1 1.2 Research Question 3 1.3 Research Structure 3 CHAPTER TWO 4 2.1 Workplace incivility 4 2.1.1 Workplace Incivility and Rumination 4 2.1.2 Rumination and Blaming 5 2.1.3 Prohibitive Voice 7 2.1.4 Moderating role of Control Appraisal on Workplace Incivility to Prohibitive Voice 7 2.1.5 Workplace Incivility and Problem-solving Pondering 9 2.1.6 Problem-solving Pondering and Reconciliation 10 2.1.7 Promotive Voice 11 2.1.8 Moderating role of Control Appraisal on Workplace Incivility to Promotive Voice 12 CHAPTER THREE 14 3.1 Research Framework 14 3.2 Hypothesis Statements 14 3.3 Measurement and Questionnaire Design 16 3.3.1 Workplace Incivility 16 3.3.2 Rumination 17 3.3.3 Blaming 18 3.3.4 Problem-solving Pondering 18 3.3.5 Reconciliation 19 3.3.6 Prohibitive Voice 20 3.3.7 Promotive Voice 20 3.3.8 Control Appraisal 21 3.3.9 Control Variable 22 3.3.10 Strategy of analysis 22 3.4 Data Analysis Methods 23 3.4.1 Description Statistical Analysis 24 3.4.2 Reliability Analysis 24 3.4.3 Confirmatory Factor and Validity Analysis 24 3.4.4 Pearson Correlation Coefficient 26 3.4.5 Linear Regression Analysis 26 CHAPTER FOUR 27 4.1 Descriptive Analysis 27 4.2 Reliability Analysis 29 4.2.1 Workplace Incivility 29 4.2.2 Rumination 30 4.2.3 Blaming 31 4.2.4 Problem-solving Pondering 32 4.2.5 Reconciliation 32 4.2.6 Prohibitive Voice 33 4.2.7 Promotive Voice 34 4.2.8 Control Appraisal 34 4.3 Confirmatory Factor Analysis 35 4.3.1 Workplace Incivility 35 4.3.2 Rumination 36 4.3.3 Blaming 36 4.3.4 Problem-solving Pondering 37 4.3.5 Reconciliation 38 4.3.6 Prohibitive Voice 38 4.3.7 Promotive Voice 39 4.3.8 Control Appraisal 40 4.3.9 CFA2 Model Fit 40 4.3.10 Alternative Models 41 4.4 Non-response Bias (T-test) 42 4.5 Common Method Variance (CMV) 43 4.6 Pearson Correlation Coefficient 44 4.5.1 Linear Regression Analysis 47 4.5.2 Simple Mediation Effect 49 4.5.3 Serial Mediating Effects 51 4.5.4 Serial mediated moderation effects 54 CHAPTER FIVE 56 5.1 Summary of research results 56 5.2 Theorical Implication and Contributions 57 5.3 Practical Implication 58 5.4 Limitation, Future Research 59 REFERENCES 61 APPENDICES 67 Appendix 1: Employees’ Questionnaire 67 Appendix 2: Supervisor’s Questionnaire 76

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