鑒於新科技技術之競爭策略逐漸以快速導入市場為特點，因此如何確保高顧客滿意之新產品能「即時上市(Time to Market)」，便成為新產品開發與規劃之重要課題之一。新產品之可靠度驗證成敗對整體發展規劃常具有舉足輕重的影響，而其所面臨的挑戰有：第一、來自新材料或新製程導入之知識有限，造成驗證結果的高度不確定性；第二、無法有效結合專家經驗或相關表達方式於產品之可靠度預測上。
本研究欲使用品質機能展開之品質屋為溝通平台，以建構可靠度驗證項目與各設計需求之關係矩陣，使可靠度設計準則之口語型態資料轉換為可分析之線性方程式，由於模式中結合各專家意見使其在應用上大幅提高模式之預測彈性，藉由破壞性檢測或壽命測試等驗證程序來獲得數據，並以模糊迴歸分析法求得各方程式之配適係數，使之對設計準則產生回饋機制藉以修正或穩健準則。隨著產品設計的複雜度越來越高，直覺判斷已逐漸無法因應管理者之多目標決策需求，為了解決可靠度測試之表現差異過大與目標相互衝突的問題，本研究在考慮成本限制與目標之重要性偏好下，於模糊多目標規劃模式中引入新的決策變數，以獲得可靠度之平均滿意度較大與滿意度之離散程度盡可能小的最佳設計需求執行度組合，最後以半導體封裝元件之產品可靠度設計實例來驗證此模式的可行性。

The competitive strategies in developing new technologies should consider short product design cycles. Therefore, the way to introduce new products of high customer satisfaction in the "Time to Market" becomes an important topic at the new product development and planning stage, in which the new product reliability certification usually plays an important role for the success of new products. Two challenges are generally faced with management. Firstly, knowledge on new materials or new process development is limited. In addition, it is difficult to effectively integrate expert’s experience or knowledge for the product reliability prediction.
This study employs quality function deployment as the communication platform to construct the relationship matrix between reliability qualification requirements and design requirements, in order to transform experts’ linguistic information into the mathematical models to increase their applications on the prediction. The destructive test or the reliability life test is implemented to collect the data to build up the optimal fuzzy regression models. Each regression model is considered as a fuzzy goal. A fuzzy goal programming is established to achieve the optimal solution by maximizing the average of achievement degrees of all fuzzy goals and also minimizing the deviation between fuzzy goals under the constraints of cost and preemptive priorities. We finally demonstrate the feasibility of the proposed models by the example of semiconductor packages.

葉峰廷(民 92)：品質機能展開之產品規劃模糊目標規劃模式。國立成功大學工業與資訊管理研究所碩士論文。
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