| 研究生: |
楊璨鴻 Yang, Tsan-Hung |
|---|---|
| 論文名稱: |
懷舊情緒之前因與後果-以林百貨為例 Antecedents and Consequences of Nostalgia Emotion —Using Hayashi Department Store as an Example |
| 指導教授: |
蔡東峻
Tsai, Dung-Chun |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 交通管理科學系 Department of Transportation and Communication Management Science |
| 論文出版年: | 2018 |
| 畢業學年度: | 106 |
| 語文別: | 中文 |
| 論文頁數: | 77 |
| 中文關鍵詞: | 懷舊情緒 、真實性 、懷舊傾向 、忠誠度 、地方依戀 、價格溢價 |
| 外文關鍵詞: | Authenticity, Nostalgia Proneness, Loyalty, Place Attachment, Price Premium |
| 相關次數: | 點閱:99 下載:3 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
近年來觀光業正蓬勃發展,而在觀光產業競爭激烈下,各家觀光業者為了吸引遊客進而推出不同的觀光主題,其中懷舊觀光便是主要觀光主題之一。本研究希望探討遊客在台南林百貨參觀時引發懷舊情緒的前因與後果。模式分析以外在刺激的真實性與內在因素的懷舊傾向作為懷舊情緒之前因,而忠誠度、地方依戀與後續產生的價格溢價則為懷舊情緒的後果。本研究同時使用實地發放問卷與網路問卷的方式蒐集資料,於2018年4月底發放552份問卷,其中實際有效問卷為512份。結構方程式分析結果顯示真實性與懷舊傾向皆會顯著正向影響懷舊情緒,而懷舊情緒也會正向影響忠誠度與地方依戀,其中忠誠度除了被懷舊情緒直接影響外,也會透過地方依戀而形成部分中介,忠誠度與地方依戀則皆會正向影響價格溢價。本研究調查發現,年齡與到訪次數在各構面上存在著差異。最後本研究將結果進行討論並提供管理意涵和未來研究的建議。
Recently, tourism industry is flourishing. Under intensely competitive situation, tourism managers develop different tourism topics for attracting more tourists. Most specifically, nostalgic tourism is a major topic in these tourism topics. This study aims to discuss the antecedents and consequences of tourists nostalgia emotion triggered by visiting Hayashi department store. Research model uses authenticity as environmental difference and uses nostalgia proneness as personal difference. Furthermore, this model builds loyalty, place attachment and price premium as the consequences of nostalgia emotion. By this study, survey was collected in Hayashi department store and online at the same time from the end of April 2018. There are 512 valid questionnaires in this study. The results of the SEM analysis show that authenticity and nostalgia proneness are positively related to nostalgia emotion, and nostalgia proneness will moderate the effect of authenticity. Moreover, nostalgia emotion positively affects loyalty and place attachment. Except the direct effect between loyalty and nostalgia emotion, there is partial mediating effect by place attachment. Loyalty and place attachment have positive effect on price premium. Additionally, this study has found that difference in age and the experience of visitors have effect on this model. Finally, this study conclude that Hayashi department store should focus on reinforce authenticity and put more attention on high nostalgia proneness visitors like repeat tourists.
參考文獻
網路文獻
中華民國交通部觀光局 (2017)。歷年來臺旅客統計。2017年3月6日,中華 民國交通部觀光局:http://admin.taiwan.net.tw/statistics/year.aspx?no=134
行政院交通環境資源處 (2017)。觀光市場發展概況。2017年3月8日,中華 民國行政院:https://www.ey.gov.tw/policy9/cp.aspx?n=0DEBD7C9E0E491AF
林百貨 (2014)。歷史介紹。2014年4月15日,取自http://www.hayashi.com.tw/page.asp?nSub=A8A000&lang=
洪震宇 (2011)。重返美好年代。天下雜誌,385期。2011年4月13日,取自http://www.cw.com.tw/article/article.action?id=5003291
英文文獻
Babin, B. J., Griffin, M., & Boles, J. S. (1997). Two ways to keep your customers: An exploratory investigation of patronage loyalty. Enhancing Knowledge Development in Marketing, 8, 251-252.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
Baker, Stacy Menzel, and Kennedy, Patricia F.: Death By Nostalgia: A Diagnosis of Context-Specific Cases, in Advances in Consumer Research, vol. 21, Chris T. Allen and Deborah Roedder John, eds., Association for Consumer Research, Provo, UT. 1994, pp. 169–174.
Batcho, K. I. (1995). Nostalgia: A psychological perspective. Perceptual and Motor Skills, 80(1), 131-143.
Belk, R. W. (1975). Situational variables and consumer behavior. Journal of Consumer Research, 2(3), 157-164.
Belk, Russell W. (1990), "The Role of Possessions in Con- structing and Maintaining a Sense of Past," in Advances in Consutmer Research, Vol. 17, ed. Marvin E. Goldberg et al., Provo, UT: Association for Consumer Research, 669-676.
Belk, Russell W. (1991), “Possessions and the Sense of Past,” in Highways and Buyways: Naturalistic Research from the Consumer Behavior Odyssey, ed. Russell W. Belk, Provo, UT: Association for Consumer Research, 114–30.
Bove, L. L., & Johnson, L. W. (2000). A customer-service worker relationship model. International Journal of Service Industry Management, 11(5), 491-511.
Brocato, E. D., Baker, J., & Voorhees, C. M. (2015). Creating consumer attachment to retail service firms through sense of place. Journal of the Academy of Marketing Science, 43(2), 200-220.
Chen, H. B., Yeh, S. S., & Huan, T. C. (2014). Nostalgic emotion, experiential value, brand image, and consumption intentions of customers of nostalgic-themed restaurants. Journal of Business Research, 67(3), 354-360.
Chhabra, D., Healy, R., & Sills, E. (2003). Staged authenticity and heritage tourism. Annals of Tourism Research, 30(3), 702-719.
Cohen, E. (1988). Authenticity and commoditization in tourism. Annals of Tourism Research, 15(3), 371-386.
Davis, Fred (1979), Yearning for Yesterday: A Sociology of Nostalgia, New York: Free Press.
Flavian, C., Martı́nez, E., & Polo, Y. (2001). Loyalty to grocery stores in the Spanish market of the 1990s. Journal of Retailing and Consumer Services, 8(2), 85-93.
George, B. P., & George, B. P. (2004). Past visit and the intention to revisit a destination: Place attachment as the mediator and novelty seeking as the moderator. The Journal of Tourism Studies, 15(2), 51-66.
Griffin, J. (1996). The Internet's expanding role in building customer loyalty. Direct Marketing, 59(7), 50-53.
Hair Jr, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). SEM: An introduction. Multivariate Data Analysis: A Global Perspective, 629-686.
Havlena, William J. and Susan L. Holak (1991), "'The Good Old Days': Observations on Nostalgia and Its Role in Consumer Behavior," in Advances in Consumer Research, Vol. 18, Rebecca H. Holman and Michael R. Solomon, eds. Provo, UT: Association for Consumer Research, 323-29.
Havlena, William J. and Susan L. Holak (1996), "Exploring Nostalgia Imagery Through the Use of Consumer Collages," in Advances in Consumer Research, Vol. 23, Kim P. Corfman and John G. Lynch Jr., eds. Provo, UT: Association for Consume Research, 35-42.
Holak, S. L., & Havlena, W. J. (1998). Feelings, fantasies, and memories: An examination of the emotional components of nostalgia. Journal of Business Research, 42(3), 217-226.
Holak S. L., Havlena W. J., & Matveev AV. Exploring nostalgia in Russia: testing the index of nostalgia-proneness. In: Ekström KM, Brembeck H, editors. European Advances in Consumer Research, vol. 7. Duluth, MN: Association for Consumer Research; 2006. p. 195–200.
Holak, S. L., Matveev, A. V., & Havlena, W. J. (2007). Nostalgia in post-socialist Russia: Exploring applications to advertising strategy. Journal of Business Research, 60(6), 649-655.
Holbrook, M. B. (1993). Nostalgia and consumption preferences: Some emerging patterns of consumer tastes. Journal of Consumer Research, 20(2), 245-256.
Holbrook, M. B., & Schindler, R. M. (1989). Some exploratory findings on the development of musical tastes. Journal of Consumer Research, 16(1), 119-124.
Holbrook, M. B., & Schindler, R. M. (1991). "Echoes of a Dear Departed Past: Some Work in Progress," in Advances in Consumer Research, Vol. 18, ed. Rebecca H. Holman and Michael R. Solomon, Provo, UT: Association for Consumer Research, 330-333.
Holbrook, M. B., & Schindler, R. M. (1994). Age, sex, and attitude toward the past as predictors of consumers' aesthetic tastes for cultural products. Journal of Marketing Research, 412-422.
Holbrook, M. B., & Schindler, R. M. (1996). Market segmentation based on age and attitude toward the past: Concepts, methods, and findings concerning nostalgic influences on customer tastes. Journal of Business Research, 37(1), 27-39.
Holbrook, M. B., & Schindler, R. M. (2003). Nostalgic bonding: Exploring the role of nostalgia in the consumption experience. Journal of Consumer Behaviour, 3(2), 107-127.
Huang, C. C., Wang, Y. M., Wu, T. W., & Wang, P. A. (2013). An empirical analysis of the antecedents and performance consequences of using the moodle platform. International Journal of Information and Education Technology, 3(2), 217.
Huang, X., Huang, Z., & Wyer Jr, R. S. (2016). Slowing down in the good old days: The effect of nostalgia on consumer patience. Journal of Consumer Research, 43(3), 372-387.
Hwang, J., & Hyun, S. S. (2013). The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants: The moderating role of hiatus. International Journal of Hospitality Management, 33, 250-262.
Johnson-Laird, P. N., & Oatley, K. (1989). The language of emotions: An analysis of a semantic field. Cognition and emotion, 3(2), 81-123.
Jorgensen, B. S., & Stedman, R. C. (2001). Sense of place as an attitude: Lakeshore owners attitudes toward their properties. Journal of Environmental Psychology, 21(3), 233-248.
Kennedy, Q., Mather, M., & Carstensen, L. L. (2004). The role of motivation in the age-related positivity effect in autobiographical memory. Psychological Science, 15(3), 208-214.
Kolar, T., & Zabkar, V. (2010). A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing?. Tourism Management, 31(5), 652-664.
Kunzmann, U., & Grühn, D. (2005). Age differences in emotional reactivity: the sample case of sadness. Psychology and Aging, 20(1), 47.
Kyle, G., Graefe, A., Manning, R., & Bacon, J. (2004). Predictors of behavioral loyalty among hikers along the Appalachian Trail. Leisure Sciences, 26(1), 99-118.
Lasaleta, J. D., Sedikides, C., & Vohs, K. D. (2014). Nostalgia weakens the desire for money. Journal of Consumer Research, 41(3), 713-729.
Lee, J., Graefe, A. R., & Burns, R. C. (2007). Examining the antecedents of destination loyalty in a forest setting. Leisure Sciences, 29(5), 463-481.
Lee, J., Kyle, G., & Scott, D. (2012). The mediating effect of place attachment on the relationship between festival satisfaction and loyalty to the festival hosting destination. Journal of Travel Research, 51(6), 754-767.
Leigh, T. W., Peters, C., & Shelton, J. (2006). The consumer quest for authenticity: The multiplicity of meanings within the MG subculture of consumption. Journal of the Academy of Marketing Science, 34(4), 481-493.
Leong, A. M. W., Yeh, S. S., Hsiao, Y. C., & Huan, T. C. T. (2015). Nostalgia as travel motivation and its impact on tourists' loyalty. Journal of Business Research, 68(1), 81-86.
Lewicka, M. (2011). Place attachment: How far have we come in the last 40 years?. Journal of Environmental Psychology, 31(3), 207-230.
López-Mosquera, N., & Sánchez, M. (2013). Direct and indirect effects of received benefits and place attachment in willingness to pay and loyalty in suburban natural areas. Journal of Environmental Psychology, 34, 27-35.
Loveland, K. E., Smeesters, D., & Mandel, N. (2010). Still preoccupied with 1995: The need to belong and preference for nostalgic products. Journal of Consumer Research, 37(3), 393-408.
Lyon, P., & Colquhoun, A. (1999). Selectively living in the past: nostalgia and lifestyle. International Journal of Consumer Studies, 23(3), 191-196.
MacCannell, D. (1973). Staged authenticity: Arrangements of social space in tourist settings. American Journal of Sociology, 79(3), 589-603.
Mattila, A. S. (2001). The impact of relationship type on customer loyalty in a context of service failures. Journal of Service Research, 4(2), 91-101.
Merchant, A., & Rose, G. M. (2013). Effects of advertising-evoked vicarious nostalgia on brand heritage. Journal of Business Research, 66(12), 2619-2625.
Netemeyer, R. G., Krishnan, B., Pullig, C., Wang, G., Yagci, M., Dean, D., Ricks & Wirth, F. (2004). Developing and validating measures of facets of customer-based brand equity. Journal of Business Research, 57(2), 209-224.
Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39(1), 78-84.
Paternoster, R., Brame, R., Mazerolle, P., & Piquero, A. (1998). Using the correct statistical test for the equality of regression coefficients. Criminology, 36(4), 859-866.
Preacher, Kristopher J., Derek D. Rucker, and Andrew F. Hayes (2007). Addressing Moderated Meditation Hypotheses: Theory, Methods, and Prescriptions. Multivariate Behavioral Research, 42 (June), 185-227.
Rubinstein, R. I., & Parmelee, P. A. (1992). Attachment to place and the representation of the life course by the elderly. In Place Attachment (pp. 139-163). Springer, Boston, MA.
Russell, J. A., & Mehrabian, A. (1976). Environmental variables in consumer research. Journal of Consumer Research, 3(1), 62-63.
Scannell, L., & Gifford, R. (2010). Defining place attachment: A tripartite organizing framework. Journal of Environmental Psychology, 30(1), 1-10.
Schindler, R. M., & Holbrook, M. B. (2003). Nostalgia for early experience as a determinant of consumer preferences. Psychology & Marketing, 20(4), 275-302.
Sedikides, C., Wildschut, T., & Baden, D. (2004). Nostalgia: Conceptual Issues and Existential Functions. (in) The Handbook of Experimental Existential Psychology, Greenberg, J., Koole, S. L., and Pyszczynski, T. A. (eds). New York, Guilford Press.
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15-37.
Sorensen, L. (1993). The special-interest travel market. Cornell Hotel and Restaurant Administration Quarterly, 34(3), 24-30.
Stern, B. B. (1992). Historical and personal nostalgia in advertising text: The fin de siecle effect. Journal of Advertising, 21(4), 11-22.
Uriely, N. (2005). The tourist experience: Conceptual developments. Annals of Tourism Research, 32(1), 199-216.
Waitt, G. (2000). Consuming heritage: Perceived historical authenticity. Annals of Tourism Research, 27(4), 835-862.
Wallendorf, M., & Arnould, E. J. (1988). “My favorite things”: A Cross-Cultural Inquiry into Object Attachment, Possessiveness, and Social Linkage. Journal of Consumer Research, 14(4), 531-547.
Wang, N. (1999). Rethinking Authenticity in Tourism Experience. Annals of Tourism Research, 26(2), 349-370.
Williams, D. R., Patterson, M. E., Roggenbuck, J. W., & Watson, A. E. (1992). Beyond the Commodity Metaphor: Examining Emotional and Symbolic Attachment to Place. Leisure Sciences, 14(1), 29-46.
Yoon, Y., & Uysal, M. (2005). An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model. Tourism Management, 26(1), 45-56.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. the Journal of Marketing, 31-46.
Zhou, X., Wildschut, T., Sedikides, C., Shi, K., & Feng, C. (2011). Nostalgia: The Gift that Keeps on Giving. Journal of Consumer Research, 39(1), 39-50
校內:2020-08-01公開