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研究生: 黃士哲
Huang, Shih-Che
論文名稱: 以物質場分析法發展產品服務系統創新設計
Innovative Design of Product Service Systems by Using Substance-field Analysis Method
指導教授: 陳家豪
Chen, Ja-Hau
學位類別: 碩士
Master
系所名稱: 工學院 - 機械工程學系
Department of Mechanical Engineering
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 127
中文關鍵詞: 產品服務系統物質場功能分析
外文關鍵詞: product-service system, substance-field, functional analysis
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  • 近年來,隨著各項環保法規的實施,越來越多企業導入綠色設計於產品開發中,並將產品結合服務,以提供產品功能取代傳統實體產品的銷售,產品服務系統(Product Service System, PSS)即為一種將產品與服務結合的商業模式,不但可減少資源浪費,也可同時兼顧商業利益並滿足消費者的需求。
    本研究蒐集目前現有的產品服務案例,以功能分析與TRIZ 法中的物質場模型為主要工具,搭配分析各案例中產品、服務以及環境的特性,進而整理出產品與服務系統的關聯性,以探討目前已知產品所導入的服務方式是否產生缺失,藉由方法流程逐步找出問題所在並得到可獲得改善之創新服務建議,使產品服務系統在設計上具有更大的創新空間。

    In recent years, more and more enterprises introduce a concept of eco-design in product development with the implementation of environmental regulations. Products and services are combined in order to provide functions of products and replace traditional product sales. Product-service system, also known as PSS, is a business model combining products and services. In addition, it can not only reduce the waste of resources but balance commercial profits and satisfy the demands of consumers.
    This paper collects existing PSS cases and finds out the relation between products and services. The defects existing in current PSS modes within the relation between products and services are discussed. This paper also analyzes the characteristics of products, services and environment. The strategy is mainly based upon functional analysis and substance-field model which is one of the TRIZ tools. By using this method, the designer can identify the problems step by step and get some innovative suggestions. Therefore, the design of PSS may have more innovative possibilities.

    摘要 I Abstract II 誌謝 III 目錄 V 表目錄 VII 圖目錄 VIII 第一章 緒論 1 1.1 前言 1 1.2 文獻回顧 2 1.3 研究目的 10 1.4 本文架構 11 第二章 產品服務系統 13 2.1 產品服務系統介紹 13 2.2 產品服務系統分類 14 2.2.1 產品導向(Product-Oriented) 15 2.2.2. 使用導向(Use-Oriented) 15 2.2.3. 結果導向(Result-Oriented) 17 2.3 產品服務系統發展現況 18 2.3.1 巴黎自行車租賃系統 19 2.3.2 全錄( Xerox)事務機與影印服務 21 第三章 物質場分析 23 3.1 TRIZ方法概述 23 3.2 物質場模型與標準解 24 3.3 結合物質場模型於產品服務系統 28 3.3.1 質場模型中對物質的定義 29 3.3.2 質場模型中對場的定義 30 第四章 產品服務系統創新設計方法 35 4.1 方法設計流程 35 4.2 功能分析 36 4.3 案例資料庫 39 4.3.1 產品特性因子 54 4.3.2 環境效率與服務效益 58 4.3.3 Tukker八類型分類 63 4.3.4 產品設計建議 63 第五章 案例說明 67 5.1. 案例討論(一) 67 5.2. 案例討論(二) 74 5.3. 案例討論(三) 81 第六章 結論與未來建議 89 6.1 結論 89 6.2 未來建議 90 參考文獻 93 附錄A 76個標準解 101 附錄B 物質場分析流程 124 自述 127

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