無中文摘要

The purposes of this study are to investigate of what differences exist in the civil servants of the selected local government in Indonesia about their emotional intelligence and conflict management styles based on the demographic factors such as: gender, age, marital status, education, and seniority; to investigate the relationship among emotional intelligence, conflict management styles, and job performance at the selected local government in Indonesia; and to investigate whether perceived organizational climate is a moderating variable of the relationship between emotional intelligence and integrative style as well as compromising style or not. The respondents of this study are the govern-mental officer at the selected local government in Indonesia. Of 300 questionnaires, 228 was returned back and was used to do further analysis.
This empirical study found that the respondents tended to use the integrating style, followed by the compromising style when they faced a conflict with their boss. The respondents also tended to use their emotion to facilitate performance. Regarding to respondents’ emotional intelligence based on the demographic variables, the respondents with college degree were better than the respondents with the senior degree at the use of emotion. The respondents with the college degree holder in this study tended to use the dominating style more frequent than the respondents with the senior high school degree holder. Other findings were that the integrating style as well as emotional intelligence was significant positively associated with job performance. In addition, emotional intelligence was significant positively associated with the integrating style as well as the compromising styles. Finally, the perceived organizational climate would not moderate the relationship between emotional intelligence and compromising style as well as the relationship between emotional intelligence and the compromising style. The relationship between emotional intelligence and compromising and the relationship between emotional intelligence and the integrating style would not be stronger in the supportive (less restrictive) organizational climate than in the unsupportive (much restrictive) organizational climate. In addition to those results, details of relationship among these variables were also discussed, including suggestions and implications.

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