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研究生: 周郁雯
Chow, Yoke-Mun
論文名稱: 領導者侵略性幽默與員工反生產工作行為間關係之研究
Leader's Aggressive Humor on Employee's Counterproductive Work Behavior
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 91
中文關鍵詞: 領導者侵略性幽默反生產工作行為感知規範違反的可接受性情緒耗竭資源保存理論
外文關鍵詞: Leader's Aggressive Humor, Counterproductive Work Behavior (CWB), Perceived Acceptability of Norm Violation, Emotional Exhaustion, Conservation of Resources Theory
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  • 工作場所中的幽默經常被認為是正面,且被受到重視的。然而,過去的研究結果顯示,幽默並不會總是僅帶來正向有益的結果。此外,我也發現侵略性幽默作為一種工作場所的現象和人際互動,並沒有在過去研究中得到充分研究,且應該給予警惕以避免嚴重的後果。因此在本次的研究中,我主要集中於領導者有害和人際導向的幽默風格,即「領導者侵略性幽默」。除此之外,過去研究主要關注領導者侵略性幽默對員工心理健康或福祉的負面影響,而忽略了領導者侵略性幽默所導致員工在行為上對組織有害的負面結果。基於良性違反理論(BVT)和資源保存理論(COR),我通過「員工感知規範違反的可接受性」與「員工情緒耗竭」作為本研究的中介變數,進一步探討了「領導者侵略性幽默」對員工的有害性行為,即「反生產工作行為(CWB)」結果的影響。我對「領導者侵略性幽默」和「員工的輕微反生產工作行為」進行了更細緻的研究,因此對幽默行為領域和反生產工作行為領域作出貢獻。
    本研究採用問卷調查法,最終共蒐集252份不同行業的台灣工作者填答的有效問卷。本研究結果顯示,「領導者侵略性幽默」與「員工感知規範違規行為的可接受性」和「情緒耗竭」均呈正相關,但兩者對「領導者侵略性幽默」與「員工作業反生產工作行為」的間接關係僅具有顯著的中介作用,但與「員工政治反生產工作行為」並無顯著關係。

    Humor in the workplace often perceived as positive and are usually being valued. However, previous researches have indicated that humor does not always lead to beneficial outcomes. In addition, I also realize that aggressive humor as a workplace phenomenon and human interaction is understudied in the past research, and it should be given alert in order to avoid severe negative consequences. In the current study, I focus on the leader's detrimental and interpersonal-directed humor style that is the aggressive humor. Besides, past studies mainly focused on the injurious outcomes of aggressive humor toward the employee's mental health or well-beings, but neglected the negative outcomes of employee's behavior that is harmful to the organization due to the improper use of leader aggressive humor. Hence, I focus on the effect of leader aggressive humor on employee’s minor CWB in my study. Based on the benign violation theory (BVT) and conservation of resources theory (COR), I further discuss the effect of leader’s aggressive humor on employee’s injurious behavioral outcomes which is the counterproductive work behavior (CWB) through the mediating mechanisms of employee's perceived acceptability of norm violation and emotional exhaustion. By doing so, I provide a more nuanced study on the leader's aggressive humor and employee's minor counterproductive work behavior, and therefore contributes to the humor literature as well as the CWB literature.
    This study collected data from 252 supervisor-subordinate dyads from various industries in Taiwan, such as manufacturing, service, and semiconductor industries. The findings of current study show that leader aggressive humor is positively associated with both the employee's perceived acceptability of norm violation and emotional exhaustion, however, the both the mediators have only significant mediation effect on the indirect relationship of leader aggressive humor and employee's CWB production, but not CWB political.

    ABSTRACT ii 中文摘要 iv ACKNOWLEDGEMENT vi TABLE OF CONTENTS vii LIST OF TABLES xi LIST OF FIGURES xiii CHAPTER ONE INTRODUCTION 1 1.1 Research Background 1 1.2 Research Objectives 6 1.3 Research Structure 7 CHAPTER TWO LITERATURE REVIEW 8 2.1. Humor 8 2.2 Leader's aggressive humor and employee's perceived acceptability of norm violation 12 2.3 Counterproductive work behavior (CWB) 14 2.4. Employee's perceived acceptability of norm violation, CWB production, and CWB political 16 2.5 Leader's aggressive humor, employee's perceived acceptability of norm violation, CWB production, and CWB political 18 2.6 Leader's aggressive humor and employee's emotional exhaustion 21 2.7 Employee's emotional exhaustion, CWB production, and CWB political 22 2.8 Leader's aggressive humor, employee's emotional exhaustion, CWB production, and CWB political 24 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 28 3.1 Research Framework 28 3.2 Research Hypotheses 29 3.3 Measurement and Questionnaire Design 30 3.3.1 Leader's Aggressive humor 31 3.3.2 Employee's perceived acceptability of norm violation 32 3.3.3 Employee's emotional exhaustion 32 3.3.4 Employee's counterproductive work behavior (CWB) 33 3.3.5 Control variables 34 3.4 Data Analysis Methods 36 3.4.1 Descriptive Statistics Analysis 37 3.4.2 Reliability Analysis 37 3.4.3 Confirmatory Factor Analysis (CFA) and Validity 37 3.4.4 Common Method Variance (CMV) and T-test 38 3.4.5 Pearson Correlation Coefficient 38 3.4.6 Hypothesis Testing 39 CHAPTER 4 RESULTS 40 4.1 Descriptive analysis 40 4.2 Reliability analysis 41 4.2.1 Leader aggressive humor 42 4.2.2 Employees' perceived acceptability of norm violation 42 4.2.3 Employees' emotional exhaustion 43 4.2.4 Employees' counterproductive work behavior 43 4.2.5 Leader's leader-member exchange (LMX) 45 4.2.6 Member's leader-member exchange (LMX) 45 4.3 Confirmatory Factor Analysis (CFA) 46 4.3.1 Leader aggressive humor 46 4.3.2 Employee's perceived acceptability of norm violation 47 4.3.3 Employee's emotional exhaustion 47 4.3.4 Employee's counterproductive work behavior 48 4.3.5 Leader's leader-member exchange (LMX) 49 4.3.6 Member's leader-member exchange (LMX) 50 4.3.7 CFA 2 50 4.3.8 Alternative models 51 4.4 Non-response bias 52 4.5 Common Method Variance (CMV) 52 4.6 Pearson Correlation Coefficient 53 4.7 Linear Regression 56 4.7.1 Leader aggressive humor and employee's perceived acceptability of norm violation 56 4.7.2 Leader aggressive humor and employee's emotional exhaustion 57 4.7.3 Employee's perceived acceptability of norm violation and CWB production 57 4.7.4 Employee's perceived acceptability of norm violation and CWB political 58 4.7.5 Employee's emotional exhaustion and CWB production 59 4.7.6 Employee's emotional exhaustion and CWB political 60 4.7.7 The mediating effect of employee's perceived acceptability of norm violation 61 4.7.8 The mediating effect of employee's emotional exhaustion 63 4.7.9 Hypothesis Comparison 65 4.8 Research result summary 68 CHAPTER 5 CONCLUSION AND SUGGESTIONS 70 5.1 Theoretical implication and research contribution 71 5.2 Practical implication 73 5.3 Future research and limitations 73 REFERENCES 76 APPENDICES 83 Appendix 1 83 Appendix 2 87

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