| 研究生: |
陳彥君 Chen, Yen-Chung |
|---|---|
| 論文名稱: |
價格表達型式、產品屬性與涉入程度對價格知覺與購買意願之影響-以行動電話產業為例 The Effects of Price Expression Type, Product Feature and Involvement on Price Perception and Purchase Intention-A Study of Mobile Phone Industry |
| 指導教授: |
蔡東峻
Tsai, Dung-chun |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 電信管理研究所 Institute of Telecommunications Management |
| 論文出版年: | 2008 |
| 畢業學年度: | 96 |
| 語文別: | 中文 |
| 論文頁數: | 73 |
| 中文關鍵詞: | 購買意願 、涉入度 、折扣幅度標示 、價格知覺 、產品屬性 、參考價格標示 |
| 外文關鍵詞: | involvement, percentage-off, reference price, price perception, purchase intention, feature |
| 相關次數: | 點閱:125 下載:3 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
行動電話的持有在國內已相當普及,廣告訊息內容在消費者選購決策時扮演著重要角色。在各家廠商經常使用促銷的激烈競爭情況下,業者往往致力於推出價格促銷與五花八門的產品屬性來吸引消費者,但卻忽略了不同型式的價格、產品屬性廣告對不同涉入度的消費者內心的價格知覺以及購買意願,有著不同程度的影響。因此,本研究擴展了廣告訊息呈現策略的實際應用領域,包括在不同涉入度的干擾下,對消費者的價格知覺與購買意願之影響,以提供電信業者在進行價格廣告促銷活動時,作為促銷策略與廣告企劃設計上的參酌資訊。
本研究採用實驗設計方法模擬消費情境,有效樣本為218份,並以變異數分析以驗證項研究假設。本研究之研究發現如下:(1)有標示折扣幅度的價格表達型式,會影響購買意願,但不會對價格知覺產生影響。(2)產品屬性不會直接對價格知覺與購買意願產生影響。(3)價格表達型式對價格知覺與購買意願,會受到消費者涉入度的影響:只有標示參考價格廣告對高涉入度者的價格知覺與購買意願之影響會高於低涉入度者;同時標示參考價格與折扣幅度的廣告對低涉入度者的價格知覺與購買意願之影響會高於高涉入度者。(4)產品屬性多寡對價格知覺與購買意願,會受到消費者涉入度的影響:產品屬性多對高涉入度者的價格知覺與購買意之影響會高於低涉入度者;產品屬性少對低涉入度者的價格知覺與購買意之影響會高於高涉入度者。
根據研究結果,建議廠商可採取下列作法:(1)針對高涉入度消費者,價格表達型式可標示參考價格;對於低涉入度消費者,價格表達型式可標示參考價格外,另外標示折扣幅度。(2)針對高涉入度消費者,可標示較多的產品屬性,適用於促銷較高階功能之手機;對於低涉入度消費者,可標示較少的產品屬性,適用於促銷較低階功能之手機。(3)當產品屬性上表現較優,可向高涉入度消費者充份揭露產品屬性與競爭產品屬性訊息;當產品屬性上表現較差,應簡化產品屬性,可向低涉入度者強調該產品簡單、易學的功能。
The mobile has been prevalent domestically and thereby the consumer deliberates commercial content for making the best purchasing decision. The marketing proprietor, under high promotion competition, has been frequently devoted to attracting consumers via price promotion and diverse product feature. However, they have overlooked the consumers are influenced by different types of price and product feature commercial on price perception and purchase intention. Therefore, this thesis mainly expands practical applied field of commercial information, including the effects of price perception and purchase intention in different involvement interference. The results also can be as reference resources of promotion strategy and advertising design for the telecom proprietor.
The thesis adopts experiment design method to simulate consumer environment, where we employ ANOVA to verify the research hypothesis based on 218 efficient samples. The results are as follow: 1.upon marking the percentage-off price expression type of reference price only or percentage-off additionally, no effect on price perception but on purchase intention; 2. to product feature, no effect on purchase intention and price perception; 3.to the price expression type, effect on price perception and purchase intention with involvement. Upon marking reference price only, greater effect on price perception and purchase intention of the consumer in high involvement than in low involvement. Upon marking percentage-off additionally, greater effect on price perception and purchase intention of the consumer in low involvement than in high involvement; 4. For product feature, effect on price perception and purchase intention with involvement; for more elaborate product feature, greater effect on price perception and purchase intention of the consumer in high involvement than in low involvement. There is an inverse result for less elaborate product feature.
According to results, firms can adopt following suggestions: 1.for the high-involvement consumer, to mark reference price in price expression type; for the low-involvement consumer, to mark percentage-off additionally; 2. for the high-involvement consumer, to mark more elaborate product feature is benefic to promote high-level-function mobiles; for the low-involvement consumer, to mark less elaborate product feature is benefic to promote low-level-function mobiles; 3. upon expressing product feature well, to reveal full information for the high-involvement consumer; upon expressing product feature poorly, to simplify expression of product feature and to focus on effortless manipulation of product for the low-involvement consume.
一、中文部份
1. 林震岩(2007),多變量分析-SPSS的操作與應用,第二版,台北:智勝文化。
2. 呂金河(2005),多變量分析,第一版,台北:滄海書局。
3. 吳柏林(2002),現代統計學,第二版,台北:五南圖書。
4. 陳順宇(2004),多變量分析,台北:華泰書局。
5. 資策會FIND網站,「2007年第二季我國行動上網觀測」,http://www.find.org.tw,2007。
二、英文部分
1. Aggarwal, Praveen and Vaidyanathan, Rajiv (2002), “Use it or lose it: Purchase acceleration effects of time-limited promotions,” Journal of Consumer Behavior, 17 (September), 393-403.
2. Biswas, Abhijit and Blair, Edward A. (1991), “Contextual Effects of Reference Prices in Retail Advertisements,” Journal of Marketing, 55 (July), 1-12.
3. Biswas, Abhijit and Edward A. Blair (1999), “Consumer Evaluation of Reference Price Advertisment: Effects of other Brands’ Price and Semantic Cues,” Journal of Policy and Marketing, 18, 52-65.
4. Chandrashekaran and Dhruv Grewal (2003), “Assimilation of Advertised Reference Prices: The Moderating Role of Involvement,” Journal of Retailing, 79(1), 53-62.
5. Chandrashekaran, Rajesh (2004), “The Influence of Redundant Comparison Prices and Other Price Presentation Formats on Consumers’ Evaluations and Purchase Intentions,” Journal of Retailing, 80(1), 53-66.
6. Camerer, Colin F. and Weber, Martin (1992), “Recent Developments in Modeling Preferences: Uncertainty and Ambiguity,” Journal of Risk and Uncertainty, 5 (October), 325-70.
7. Chen I.J., Gupta A. and Rom W. (1994), “A study of price and quality in service operations,” International Journal of Service Industry Management, 5(2), 23–33.
8. Coulter, Keith S. and Coulter Robin A. (2007), “Distortion of Price Discount Perceptions: The Right Digit Effect,” Journal of Consumer Research, 34 (August), 162-173.
9. Dodds, William B., Monroe, Dent B. and Grewal, Dhruv (1991), “The Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations,”Journal of Marketing Research, 28 (August), 307-19.
10. Dhar and Itamar Simonson (2003), “The Effect of Forced Choice on Choice,” Journal of Marketing Research, 40 (May), 146-60.
11. Dhar, Ravi and Stephen M. Nowlis (1999), “The Effect of Time Pressure on Consumer Choice Deferral,” Journal of Consumer Research, 25 (March), 369-384.
12. Grewal, Dhruv, Krishnan, R., Baker, Julie and Borin, Norm (1998), “The Effects of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions,” Journal of Retailing, 74 (March), 331-352.
13. Grewal, Dhruv, Monroe, Kent B. and Krishnan, R. (1998), “The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions,” Journal of Marketing, 62 (April), 46-59.eyon Attitude Structure,” Journal of Marketing Research, 15 (November), 546-56.
14. Hornik, Jacob (1984), “Subjective vs. Objective Time Measures; A Note on the Perception of Time in Consumer Behavior,” Journal of Consumer Research, 11 (June), 615-618.
15. Hosseini, H., (1997), “Cognitive Dissonance as a means of explaining economics of irrationality and uncertainty,” Journal of Socio-Economics, 26, 181-189.
16. Howard, Daniel J. and Kerin, Roger A. (2006), “Broadening the Scope of Reference Price Advertising Research: A Field Study of Consumer Shopping Involvement,” Journal of Marketing, 70 (October), 185-204.
17. Howard, John A. and Sheth, Jagdish N. (1969), ”The Theory of Buyer Behavior,” New York :John Wiley.
18. Inman, J. Jeffrey and McAlister, Leigh (1994), “Do Coupon Expiration Dates Affect Consumer Behavior?” Journal of Marketing Research, 31 (August), 423-428.
19. Jennifer, Edson Escalas and Mary, Frances Luce (2004), “Understanding the Effects of Process-Focused versus Outcome-Focused Thought in Resposeto Advertising,” Journal of Consumer Research, 31(September), 274-285.
20. Johar, Gita Venkataram(1995), “Consumer Involvement and Deception from Implied Advertising Claims,”Journal of Marketing Research, 32 (August), 267-279.
21. Kerlinger, F.N. and H.B.Lee (1999), ”Foundation Of Behavioral Research”, 4th ed., Harcourt Inc.
22. Krishna, Aradna (1994), “The Effect of Deal Knowledge on Consumer Purchase Behavior,” Journal of Marketing Research, 31(February) , 76-91.
23. Krishna, Richard Briesch, Donald R. Lehman, and Hong Yuan (2002), “A Meta-Analysis of the Impact of Price Presentation on Perceived Savings,” Journal of Retailing, 78 (Summer), 101-118.
24. Krugman, H. E. (1965), “The Impact of Television Advertising Learning without Involvement,” Public Opinion Quarterly, 29 (Fall), 349-356.
25. Neslin, Scott A. (2002), “Sales Promotion”. Cambridge, MA: Marketing Science Institute.
26. Mittal, B. (1989), “Measuring Purchase decision involvement,” Psychology and Marketing, 6(February), 147-162.
27. Monroe, Kent B. and R. Drishnan (1985), "The Effect of Price on Subjective Product Evaluations," in Perceived Quality: How Consumers View Stores and Merchandise, Jacob Jacoby and Jerry C. Olson, eds. Lexingtion, MA: Lexington Books, 209.
28. Morwiz, Vicki G., Schmittlein, David (1992), “Using Segmentation to Improve Sales Forecasts Based on Purchase Intent: Which “Intenders” Actually Buy?” Journal of Marketing Research, 29(November), 391-401.
29. Morwitz, Vicki G., Eric A. Greenleaf, and Eric J. Johnson (1998), “Divide and Prosper: Consumers’ Reactions to Partitioned Prices,” Journal of Marketing Research, 35 (November), 453-63.
30. Park, C. W. and Young, S. M. (1986), ”Consumer Respose to Television Commercials: The impact of involvement and Background music on Brand Attitude Formation,” Journal of Marketing Research, 23,11-25.
31. Petty, R. E., and Cacioppo, J. T.(1981), "Attitudes and Persuasion: Classic and Contemporary Approaches," Dubuque, IA: Brown
32. Petty, R. E., and Schumann D. (1983), "Central and Peripheral Routes: The Moderating Role of Involvement," Journal of Consumer Research, 10 (September), 135-146.
33. Pham, Michel T. (1996), “Cue Representation and Selection Effects of Arousal on Persuasion,” Journal of Consumer Research, 22 (March), 373-387.
34. Sanbomatsu, David M. and Frank R. Kardes (1988), “The Effects of Physiological Arousal on Information Processing and Persuasion,” Journal of Consumer Research, 15 (December), 379-385.
35. Schiffman, Leon G. and Leslie Lazar Kanuk (2000), Consumer Behavior. New Jersey: Prentice Hall International, Inc.
36. Suri, Rajnees and Kent B., Monroe (2003), “The Effects of Time constraints on Consumers’ Judgments of Prices and Products” Journal of Consumer Research, 30 (June), 92-104.
37. Thompson, Debora Viana., Hamilton, Rebecca W., and Rust, Roland T.(2005), “Feature Fatigue: When Product Capabilities Become Too Much of a Good Thing,” Journal of Marketing Research, 42 (November), 431-441.
38. Urbany, Joel E., William O. Bearden, and Dan C. Weilbaker (1988), “The Effect of Plausible and Exaggerated Reference Price on Consumer Perceptions and Price Search,” Journal of Consumer Research, 15 (June), 95-110.
39. Vanhuele, Marc, Gilles Laurent, and Xavier Dreze (2006), “Consumers’ Immediate Memory ofr Prices,” Journal of Consumer Research, 33 (September), 163-72.
40. Yong, Zhang and George, M. Zinkhan (2006), “Responses to Humorous Ads, Doest Audience Involvement Matter?” Journal of Advertising, 35(Winter), 113-127.
41. Zaichkowsky, Judith Lynne (1985), “Measuring the Involvement construct,” Journal of Consumer Research, 12 (December), 341-352.
42. Zaichkowsky, Judith Lynne (1994), “The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising,” Journal of Advertising, 23(December), 59-70
43. Zeithaml, Valarie A. (1988), "Consumer Perceptions of Price, Quality and Value: A Means-Ean Model and Synthesis of Evidence," Journal of Marketing, 52(July), 2-22.