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研究生： 王泓達
Wang, Hung-Da
論文名稱： 台灣高鐵團體旅客車廂與座位配置之研究
The car and seat arrangement for group passengers in Taiwan high speed rail
指導教授： 鄭永祥
Cheng, Yung-Hsian
學位類別： 碩士
Master
系所名稱： 管理學院 - 交通管理科學系
Department of Transportation and Communication Management Science
論文出版年： 2013
畢業學年度： 101
語文別： 中文
論文頁數： 162
中文關鍵詞： 鐵路運輸 、旅客滿意度 、團體旅客 、座位分配 、規則式系統
外文關鍵詞： railway transportation, customer satisfaction, group passengers, seat arrangement, rule-based system
相關次數： 點閱：127  下載：28 
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    • 本研究探討的是台灣高鐵處理團體旅客之車廂與座位配置問題，由於團體旅客具有人數規模、需求提早出現、起訖站相同以及希望編排到鄰近座位等特性，因此車廂與座位配置的連續性與適當程度很容易影響團體旅客的搭乘滿意度。過去文獻多針對訂位問題提出最佳化方法來使營收效率增加，在訂位接受後之座位配置問題著墨較少，但以企業長期經營目標來看旅客滿意度與營運效率應是重要參考指標，適當座位安排讓旅客以相同價格得到與過去經驗較好之服務，長遠來看能加強與旅客之關係。本研究利用最佳化問題概念將座位配置流程分為二階段，以裝箱問題建構車廂選擇，以集合包裝問題建構座位配置，並利用規則式系統求解方法設計不同訂位之處理順序，藉由系統判斷選擇適合各車廂之訂位，並在座位配置時區分團體與單人，減少各旅客間之分配衝突，讓上下車擁擠與干擾狀況減低，增加列車營運效率與滿足不同旅次目的與訂位特性旅客之配置期望。

    This study takes the car and seat arrangement as problem regarding group passengers in THSR (Taiwan High Speed Rail). According to the characteristics of group passengers, different car and seat arrangements and continuity would affect their satisfaction. For those past literature, they always proposed optimized method to handle reservation but less discussed about the seat arrangement, which might play an important role to fit the requirement of all passengers. Appropriate seat arrangement can be recognized as a god service so as to enhance the relationship between company and travelers. The concept of seat arrangement process is divided into two steps, by applying the bin packing problem (BPP) to construct a module to choose compartment, following by set packing problem (SPP) to formulate seat arrangement. Alike the rule-based system (RBS), a problem-solving technique has been developed to cope with difficult and complicated cases while selecting car and seat arrangement. The RBS model with wide range to cover reservation groups, instant group and even single passengers its benefits are expected to handle all problems at the same time, including conflict of allocation, crowded and interfered while getting on/off the train. The RBS model can increase the operating efficiency and satisfy various requirements so as to provide criteria for a large number of group demands in the coming future.

    摘要 I Abstract II 致謝 III 總目錄 IV 表目錄 VII 圖目錄 VIII 第一章 緒論 1 1.1 研究動機與背景 1 1.1.1 團體旅客特性 1 1.1.2 鐵路業特性 2 1.1.3 台灣高鐵與訂位特性 2 1.2 研究流程 6 1.3 研究目的 7 第二章 文獻回顧 8 2.1 營收管理 8 2.1.1 營收管理定義 8 2.1.2 營收管理考慮因素 9 2.1.3 旅客滿意度 10 2.1.4 擁擠知覺 11 2.1.5 旅客干擾 13 2.2 產業比較與現況分析 15 2.2.1 產業特性比較 15 2.2.3 高鐵現況分析 16 2.3 GSRP相關文獻回顧 20 2.4 規則式系統RBS 23 2.5 小結 25 第三章 模式建構 28 3.1 團體旅客座位問題 28 3.2 數學模式建構 35 3.2.1 車廂分配問題建模 35 3.2.2 座位分配問題建模 42 3.3 規則式系統最佳化模式 46 3.3.1 模式說明 49 3.3.2 車廂分配準則 53 3.3.3 座位分配準則 55 3.4 情境分析 58 3.4.1 載客率情境 59 3.4.2 訂位情境 60 3.4.3 停靠站情境 62 3.5 模式比較 64 第四章 實證分析 68 4.1 模式驗證 68 4.1.1 小型車廂配置問題 69 4.1.2 小型座位配置問題 73 4.1.3 測試結果說明 88 4.2 實證數據資料 91 4.3 配置策略說明 95 4.3.1 配置策略一：過去文獻做法 96 4.3.2 配置策略二：高鐵目前做法 97 4.3.3 配置策略三：RBS模式做法 99 4.3.4 配置策略評估指標 101 4.3 模擬結果分析 103 4.3.1 低承載率 104 4.3.2 高承載率 107 4.3 評估指標分析 113 4.3.1 低承載車廂適當性 113 4.3.2 低承載座位適當性 115 4.3.3 高承載車廂適當性 116 4.3.4 高承載座位適當性 118 4.3.5 小結 120 4.4 RBS配置策略分析 122 第五章 結論與建議 129 5.1 結論 129 5.2 研究貢獻 131 5.2.1 學術貢獻 131 5.2.2 實務貢獻 135 5.3 建議 136 參考文獻 139 附錄 142

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