| 研究生: |
張春富 Chang, Chun-Fu |
|---|---|
| 論文名稱: |
疫情間品質意識、安全氣候與安全績效關係之實證探討 An Empirical Study of Relationships between Quality Awareness, Safety Climate and Safety Performance amid the COVID-19 Pandemic |
| 指導教授: |
呂執中
Lyu, Jr-Jung |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2024 |
| 畢業學年度: | 110 |
| 語文別: | 中文 |
| 論文頁數: | 84 |
| 中文關鍵詞: | 保全業 、安全績效 、品質意識 、安全氣候 |
| 外文關鍵詞: | Security industry, Safety Performance, Safety Climate, Quality Awareness |
| 相關次數: | 點閱:39 下載:1 |
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國內的產業環境不論是以前的勞力密集或是到現在產業分工作業方式,企業主與勞動者仍然以追求降低成本、公司獲利及薪資獲得等的意識,而整個企業運行過程中,對於「安全」一詞,仍會認為日常工作中之環節,不會主動發掘隱藏其中之設施、環境及人員等所帶來的作業風險。由勞動部職業安全衛生署統計資料發現重大職業災害死亡人數居高不下,造成企業責任及成本、家庭生活等巨大損失。因此,企業為使「安全」意識深植全體員工日常工作中,內化為企業文化的一環,可藉由各种教育及訓練的方式,形成心理層面之組織文化,進一步推動安全管理系統。
保全業自1978年起為時代創新之產業,接受客戶委託,保障安全需求的產業,核心部分為保全員,對於公司各項值勤的安全規定,需內化為人員之安全意識,進而形成安全文化氛圍。本研究目的乃探討是否可藉由企業內部的安全氣候形成,提升員工之安全觀念,亦使品质意識及安全績效再提升,使企業之安全氣候能正向循環前進。
本研究之對象為保全業從業員工(機房值勤員、外部保全員)執行問卷調查,回收有效問卷158份,使用SPSS及smartPLS進行資料比對及結構分析。由結果發現安全意識、安全文化及管理責任對於安全績效及品質意識有顯果影響,且由檢核結果確定品質意識對安全績效有中介效果之影響。綜上所述,企業整個安全氣候的表現對於安全績效有顯著的影響,而員工養成「安全」內化文化對品质意識有良好推動,進而提升安全績效。因此,本研究之成果可作為企業精進員工安全績效之參考。
No matter for labor-intensive or industry-specific work environments, business managers always take cost reduction, profit margins increasing, and salary expenses decreasing as top priority. Despite these priority targets, "safety" remains a crucial component of the daily operations, emphasizing the identification of hidden risks associated with facilities, environments, and personnel. To embed safety awareness into the daily activities of all employees, companies could employ various educational and training programs to cultivate an organizational culture of safety, thereby enhancing safety management systems.
For the security business, security personnel are its core and must internalize company safety regulations, which forming a safety culture. This study aims to investigate whether the establishment of an internal safety climate within a company could enhance employees' safety awareness and subsequently to improve quality awareness and safety performance, that creating a positive feedback loop in achieving corporate safety climate.
Employees of a top leading security company are the surveyed targets in this research, which including control room staff and field security specialists. There are 158 valid questionnaires collected. Descriptive statistics and structural analysis were conducted using SPSS and SmartPLS. The results indicate that safety awareness, safety culture, and management responsibility significantly affect safety performance and quality awareness. Furthermore, quality awareness was found to mediate the relationship between safety climate and safety performance. In summary, the overall safety climate of a company could significantly positive affect safety performance, and cultivating a safety-conscious culture among employees, thereby improving safety performance. These findings illustrate the positive inter-relationships among quality awareness, safety climate and safety performance and managers should aim to establish an integrated holistic environment to improve quality and safety performance simultaneously.
中鋼保全安全工作守則(112年版)
蕭文龍 統計分析入門與應用:SPSS中文版+SmartPLS 3(PLS-SEM)(第三版) 碁峰出版社
陳寬裕 結構方程模型分析實務:SPSS與SmartPLS的運用 五南出版社
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