廿一世紀是知識經濟的時代，知識取代土地、勞力與資本，成為生產力提升與經濟成長的主要驅動力。知識管理系統是知識管理工具，可以協助企業對知識此種無形資產做有效管理，也可以讓企業內的員工透過系統平台共同分享與創新知識，厚植企業智慧資本，幫助企業創造永續競爭力。
本研究以DeLone and McLean (2003) 資訊系統成功模式 (IS Success Model) 理論為基礎，透過整理過去有關資訊科技系統導入成功相關文獻，歸納出影響資訊系統使用意願之相關因素，提出整合具備「科技因素」、「組織因素」和「個人因素」三個影響層面模型，據以探討組織內部成員對知識管理系統使用意願影響因素。
本研究以問卷調查法進行資料的蒐集，並使用結構方程模式 (SEM) 檢驗本研究模型與相關假說。研究對象為國營事業單位中的T公司員工。總計發放了600份問卷，回收有效問卷295份，經過實證分析結果發現:
一、從科技因素的觀點來探討，可得到「資訊品質」、「系統品質」和「服務品質」對「使用者滿意度」會產生正向影響。而「資訊品質」和「系統品質」對「使用意願」會產生正向影響。
二、從組織因素的觀點來探討，可得到「高階主管支持」、「組織激勵」會正向影響「使用意願」。
三、從個人因素的觀點來探討，可得到「電腦自我效能」對「使用意願」不會產生正向關係。
最後，根據研究結果提出實務面建議，作為企業在推動知識管理系統過程中改進參酌之用。

21st century is the era of knowledge economy. Instead of land, labor and capital, knowledge becomes the main drive of productivity and economic growth. Knowledge management system is a knowledge management tool. It can help enterprises manage knowledge which is as intangible assets effectively. With this system platform, the employees can share and create knowledge. It also can increase enterprises intellectual capital and help enterprises create sustainable competitiveness.
This research is based on information system success model (IS Success Model) theory which is written by DeLone and McLean (2003). Through related literature review about information technology system which is applied successfully, this study summarizes related factors which affect the usage intention for information system. This study also proposes a model which integrates "technology factor", "organization factor" and "personal factors", in order to discuss the factors which affect organization internal members’ usage intention for knowledge management system.
In this study, questionnaires were designed to collect data, and structural equation modeling (SEM) was used to examine the research model and related hypothesis. The research objects are T employees in the State-run institutions. 600 questionnaires were delivered, and 295 valid questionnaires were returned. The research results are shown as follows:
1. From the point of view of technological factor, "information quality", "system quality" and "service quality" have positive effects on "user satisfaction". And "information quality" and "system quality" have positive effects on “intention to use”.
2. From the point of view of organizational factors, “supports from executives" and "organizational incentives" have positive effects on “intention to use”.
3. From the point of view of personal factors, "computer self-efficacy" don’t have positive effects on “intention to use”.
Finally, the results of this study are expected to provide some useful references for enterprises to implement knowledge management system.

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