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研究生: 林佳諭
Lin, Chia-Yu
論文名稱: 探討供應鏈信任與知識分享行為對企業動態能力與協同商務績效之影響–以公平知覺為中介變數
Exploring the Effects of Supply Chain Trust Factors and Knowledge Share Behaviors on Corporate Dynamic Capability and Collaborative Commerce Performance- Fairness as an Mediation
指導教授: 王維聰
Wang, Wei-Tsong
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系碩士在職專班
Department of Industrial and Information Management (on the job class)
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 86
中文關鍵詞: 信任知識分享公平知覺動態能力協同商務績效
外文關鍵詞: trust, knowledge sharing, equity, dynamic capability, collaborative behaviors
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  • 供應鏈組織間在一定時期內透過分享訊息、共組風險、降低成本和提高服務質量等措施來提高雙方績效的一種意願關係。期望透過相互間的有效整合來應對複雜環境、轉移風險和提高經營業績。目前的國際市場非以往的競爭模式,而是要藉由雙方的合作以達雙贏;因此要與夥伴或顧客間建立在信任關係上,以長久的合作來資源交換及知識分享,試圖創造最大的價值。當市場需求變動大的狀況下,藉由供應鏈夥伴交流合作下,企業是否能夠做出即時且有效的行動或策略去因應市場變化,亦即探討供應鏈間的合作對於企業動態能力的提升是否是具有影響力。而新經濟體系中「知識」為資源。這是個講究「專業知識」的高度分工社會,不論是科技、金融、服務、乃至傳統產業,唯有具備專業知識,才能在競爭激烈的環境中勝出。本文之研究目的是藉由人際間的交流影響組織學習、整合資源與合作協調以及知識管理能力的過程並探討對動態能力的顯著性
    本研究以問卷發放為研究方法,共回收311份有效問卷,透過結構方程式(SEM)進行資料分析。研究結果發現情感性信任對公平、知識分享及供應鏈間的協同商務行為有正向影響,而計算性信任對公平則有無顯著正向關係,且知識分享行為對於動態能力與績效有顯著幫助。

    Sharing information, shifting risks, lower cost and improving service quality are the willingness between supply chain organizations. Having expectations to consolidate among each other to face the complicated environment and shift risks in order to have higher business performance.Current global market trend is to reach win-win result via corporation instead of competition. Therefore, to build a long term relationship with partners and customers by earning trusts in order to earn the maximum value is the key.
    This survey is to discuss whether the interaction between supply chain organizations takes effect when elevating dynamic capabilities in terms of an immediate act or strategy taken by the enterprise to fit in this constantly changing market demand.The New Economy sees knowledge as one of the most important resources. Having expertise stands out from this highly competitive environment no matter in what aspects. This paper is to elaborate the significance of dynamic capabilities via interaction, organizational learning, resources arrangements and knowledge managements. The research is conducted by questionnaire survey; 311 questionnaires are collected. The data analysis is executed via SEM. The result shows information sharing is having significant result on dynamic capabilities and performance, also, affective trust is having positive impact on information sharing and negotiations between supply chain organizations while calculus-based trust is not.

    摘要 I Abstract II 目錄 V 表目錄 VII 圖目錄 VIII 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究範圍與限制 5 第四節 研究流程 6 第二章 文獻探討 8 第一節 動態能力 8 2.1.1動態能力定義 8 2.1.2動態能力分類 11 第二節 協同商務 12 2.2.1協同商務定義 12 2.2.2協同合作與動態能力 14 第三節 供應鏈信任 14 2.3.1信任定義 14 2.3.2信任與知識分享 16 第四節 公平知覺 17 2.4.1 公平定義 17 2.4.2 公平與信任 20 2.4.3 公平與知識分享 20 2.4.4 公平干擾效果 21 第五節 知識分享行為 21 2.5.1 知識分享 21 2.5.2 知識分享行為與動機 22 2.5.3 知識分享與動態能力 23 2.5.4 知識分享與協同商務績效 23 第六節 小結 24 第三章 研究方法 26 第一節 研究架構 26 第二節 衡量構面與研究假設 28 3.2.1 信任與公平行為 28 3.2.2 公平與知識分享 29 3.2.3 信任與知識分享行為 29 3.2.4 知識分享行為與動態能力、協同商務績效 30 3.2.5 動態能力與協同商務績效 31 第三節 問卷設計 32 3.3.1 信任 33 3.3.2 知識分享 34 3.3.3 公平知覺 35 3.3.4 協同商務績效 35 3.3.5 動態能力 36 第四節 前測與資料分析 38 3.4.1 前測 38 3.4.2 資料收集 41 第五節 資料分析方法 42 第四章 資料分析與結果 44 第一節 敘述性統計分析 44 4.1.1問卷回收狀況 44 4.1.2基本資料敘述統計 44 4.1.3研究變項敘述性統計 48 4.1.4研究構面的同質性檢定 48 4.1.5研究變項常態性檢定 50 第二節 信度分析 55 第三節 結構方程式衡量模型 62 4.3.1 收斂效度分析 62 4.3.2 區別效度 66 第四節 結構方程式之結構模型 66 4.4.1 路徑分析與假說檢定 67 第五節 小結 68 第五章 結論與建議 69 第一節 研究發現與結論 69 第二節 研究限制與未來研究方向 71 參考文獻 73 中文文獻 73 英文文獻 73 附錄一正式問卷 81 表目錄 表 2-1動態能力定義 10 表 3-1本研究構面總整理 27 表 3-2研究假設與支持文獻 31 表 3-3信任問項 33 表 3-4知識分享問項 34 表 3-5公平知覺問項 35 表 3-6協同商務績效問項 36 表 3-7動態能力問項 37 表 3-8前測項目分析 39 表 4-1樣本數量比例表:性別 44 表 4-2樣本數量比例表:年齡 45 表 4-3樣本數量比例表:教育程度 45 表 4-4樣本數量比例表:工作年資 46 表 4-5樣本數量比例表:工作職位 46 表 4-6樣本數量比例表:服務部門 47 表 4-7各構面之敘述性統計 48 表 4-8服務部門同質性檢定 49 表 4-9工作職級同質性檢定 49 表 4-10研究變項之常態性檢定 51 表 4-11構面與問項α值 55 表 4-12收斂效度分析 63 表 4-13區別效度分析結果 66 表 4-14假說路徑表 67   圖目錄 圖 1-1研究流程 7 圖 3-1本研究架構 26 圖 4-1結構方程路徑圖 69

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