| 研究生: |
陳秋雄 Chen, Chiu-Hsiung |
|---|---|
| 論文名稱: |
消費者選擇華菱與否決定性因素之研究 The Study of Consumers' Choice “HAWRIN”or not of Determinant Factors |
| 指導教授: |
康信鴻
Kang, Hsin-Hong |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2014 |
| 畢業學年度: | 102 |
| 語文別: | 中文 |
| 論文頁數: | 58 |
| 中文關鍵詞: | 產品生命週期 、消費文化 、成本領導 、產品差異化 、集中化策略 |
| 外文關鍵詞: | product life cycle, consumer culture, cost leadership, product differentiation, concentration strategy |
| 相關次數: | 點閱:87 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
近幾十年來,在台灣家用冷氣機競爭非常激烈。就產品生命週期來說,已達
成熟期,加上全球微利時代的來臨,很多企業品牌產生了,包括有名的與一般的
品牌。這使得企業主除了調整好企業本身的體質,例如企業內部的流程改造、降
低生產成本、與產品創新外,在策略上必須不斷推陳出新,以提高公司的市場佔
有率。例如,近年來由於科技進步很快,消費文化亦產生很大的變化。由於消費
者容易受到大量媒體、或商業廣告的影響,很可能形成了與以往不同的消費文
化。因為如此,其降低了消費者對品牌的忠誠度,使得企業主必須採用成本領導、
產品差異化、或集中化策略以提高其競爭優勢。
所以,本研究方法之利用線性機率模式(Linear Probability Model)方法,針對相關消費者研究對象於北部、中部和南部共發出600 份問卷,本研究旨在了解當消費者在購買家用冷氣機時,那些決定因素是最重要的,以供業者參考。研
究結果顯示,在p=0.05 顯著水準之下,有家用冷氣機的款式、冷氣機的品牌、
冷氣機購買的決定者、與冷氣購買的優先品牌、綠色環保因素、健康安全因素、
品質與服務因素、優惠促銷因素、空間因素、及家庭年所得十個因素對消費者購
買家用冷氣機有顯著的影響。
In recent decades, in Taiwan the household air conditioners have been fiercely competitive. As for the product life cycle, it has reached the maturity stage, plus the approach of the low-profit times, so that many corporate brands are emerging, including famous and general brands. This forces the corporate owners, except adjusting well the corporate itself constitution, such as enterprise internal process reform, lowering production cost, and product innovation, to launch a variety of new strategies so that the company can enhance its share in the marketplace. For
example, in recent years due to the technology rapid progress, the consuming culture also created a huge change. As consumers were easily influenced by mass media, or commercial advertisements, it is very likely to shape the cultures different the past. Because of that, it has reduced the consumers’ brand loyalty, where it made the corporate owners embrace the cost leadership, the product differentiation, or the concentration strategy to enhance its competitive advantage.
Therefore, this study aims to understand, as the consumers buy the household air conditioners, what determinant factors are important, which can provide the references for the corporate owners. The results in this study reveals that, under the p=0.05 significance level, there are ten factors of the household air-conditioner styles, the air-conditioner brand, the decision maker of the air conditioners, the
purchase priority of the air conditioners, the green environment-protective factors, the health-safety factors, the quality and service factors, the premium promotion
factors, the spatial factors, and the family yearly income have significant effect on consumers purchasing air conditioners.
中文部分
1. 方世榮譯(1995),Kotler, Philip 著,行銷管理學:分析、計畫、執行與控制,台北:東華書局。
2. 金明吉(2001),來源國效應、品牌形象認知對產品品質認知影響-以資訊科
技產品為例,輔仁大學管理學系碩士班碩士論文。
3. 林財丁(1995),消費者心理學,台北:書華書局。
4. 吳鶴聲(2012),啤酒促銷服務人員、產品品牌權益、消費者知覺價值對消費
者購買行為之影響,南華大學企業管理系管理科學碩士論文。
5. 陳貞伶(2004),整合行銷傳播對汽車品牌形象影響之研究。朝陽科技大學企
業管理系碩士論文。
6. 陳桓敦(2002),台灣地區休閒旅館消費者消費行為之研究,世新大學觀光研究
所碩士論文。
7. 陳銘慧(2002),溝通策略、消費者衝動性特質、產品特質對衝動性消費行為之
影響,國立台灣大學商學研究所博士論文。
8. 胡智欽(2011),關係行銷、顧客知覺價值與顧客再購買意願的關聯性之研究,
長榮大學高階管理研究所碩士論文。
9. 曾光華(2013),消費者行為,台北:前程文化。
10. 周文賢、張欽富(2000),聯合分析在產品設計之運用,台北:華泰。
11. 簡貞玉譯(1996),消費者行為學,台北:五南。
12. 廖國鋒和溫淑雲(2011),通路多重特性對消費者知覺與購買意願影響關係之研究,紡織綜合研究期刊,第二十一卷第3 期,頁56-70。
13. 劉水深 (1984),產品規格化與策略應用。台北:華泰。
14. 羅文坤(1986),行銷傳播學,台北:三民書局。
15. 魏君育(2012),消費性電子產品之經營管理與競爭策略之研究:以HTC智慧型手機為例,國立清華大學國際專業管理專班碩士論文。
16. 蔡伯勳(1986),遊憩需求與滿意度分析之研究-以獅頭山風景遊憩區實例調
查,台灣大學園藝研究所碩士論文。
17. 鄭秋月(1998),女性服飾與屬性-價值階層之探討:以台北新世代女性為例,輔仁大學織品研究所碩士論文。
18. 鄭燕翔(1995),旅行者運具選擇決策規則模式之研究,國立成功大學交通管
理科學研究所碩士論文。
英文部分
1. Assael, H. (1995). Consumer Behavior and Marketing Action. Cincinnati, Ohio: South-Western College Publishing.
2. Antonides, G., and Raaij, W. Fred. (1998). Consumer Behavior: A European perspective. New York: John Wiley and Sons.
3. Belk, R.W. (1975). Situational Variables and Consumer Behavior. Journal of Consumer Research: An Interdisciplinary Quarterly, 2( 3), 157-164.
4. Biel, L. A. (1992), “How Brand Image drives Brand Equity”, Journal of Advertising Research, 32(6) ,6-12.
5. Boyd, Thomas C., and Charlotte H. Mason. (1999). The Link Between Attractiveness of Extrabrand Attributes and the Adoption of Innovations. Journal of the Academy of Marketing Science, 27(2), 306-319.
6. Butler,Patrick and Joe Peppard, ( 1998 ) ,”Consumer Purchasing on the Internet;Processes and Prospects”,European Management Journal,16(October),600-610.
7. Churchill, G. A. and C. Supernant (1982), "An Investigation into The Determinants of Customer Satisfaction," Journal of Marketing Research, 19, 491-504.
8. Coddington, W. (1993), Environmental marketing-positive strategies for reaching the green consumer. New York: Mc-GrawHill.
9. Crewe,L., (2000), Geographies of retailing and consumption. Progress in Human Geography, 24(2), 275-290.
10. Day, Ralph. Perreault and P. Jr. William (1977), "Extending the Concept of Consumer Satisfaction in Advance in Consumer Research," Association for Consumer Research, 4, 149-154.
11. Dobni, D. and Zeithaml, V. A. (1990). In Search of Brand Image: A Foundation Analysis. In M. E. Goldberg, G. Gorn, and R. Pollay, ed., Advances in Consumer Research, Provo, UT: Association for Consumer Research, 17, 110-119.
12. Frankel, S.(1992), Blueprint for Green Marketing, American Demographics.
13. Gardner, B. B., and Levy, S. J. (1955). The product and the brand, Harvard Business Review, 2, 33-39.
14. Goss, J.. (2004) Geography of consumption I, Progress in Human Geography, 28, 3, 369–380.
15. Grapentine, T. (1995). Dimensions of an Attribute. Journal of Marketing Research,7(3), 19-27.
16. Hardesty, David M. and William O. Bearden, (2003), “Consumer evaluations of different promotion types and price presentations:the moderating role of promotion benefit level,” Journal of Retailing, 79, 17-25.
17. Jackson, P. and Holbrook B., (1995). Multiple meanings: shopping and the cultural politics of identity, Environment and planning A, 27, 1913-1930.
18. Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57, 1-22.
19. Reynolds, T. J. and J. Gutman (1984), “Advertising Is Image Management.” Journal of Advertising Research, 24(1), 27-37.
20. Kotler, P. (1996), Marketing Management: Analysis, Planning, Implementation and Control, 9th ed.,NJ: Prentice-Hall.
21. Kotler, Philip(2000), Marketing Management, 10th ed. ,NJ: Prentice-Hall Inc.
22. Kotler, P., Armstrong, G., Saunders, J., & Wong, V. (2002). Priciples of Marketing (3rd European ed.). London: Prentice-Hall.
23. Engel, Blackwell and Miniard (1990), Consumer Behavior, 6th ed, The Dryden Press, 479.
24. Lefkoff-Hagius, Poxanne., and Charlotte H. Mason. (1993). Characteristic, Beneficial and Image Attributes in Consumer Judgments of Similarity and Preference. Journal of Consumer Research, 20, 100-110.
25. Sirvanci ,M. B.(1993),An Empirical Study of Price Thresholds and Price Sensitivity,Journal of Applied Buxiness Research ,9,43-49.
26. Stanton, W. J., and Etzel, M. J. (1991), Fundamentals of Marketing (9th ed., 168). New York, NY: McGraw-Hill.
27. Taylor, S. A., and Baker, T. L. (1994), An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions. Journal of Retailing, 70, 163-178.
28. Nelson, P. (1974), Advertising as Information, Journal of Political Economy, 82,729-754.
29. Thurstone, L. L. (1927), “Psychophysical Analysis,” American Journal of Psychology, 38, 368-389.
30. Tversky, Amos (1972), “Elimination by Aspects: A theory of Choice,” Psychological Review, Vol. 79 (July), 281-299.
31. Mowen, J. C. and Minor, M. S. (2002). 消費者行為概論 (黃君惠、辛一立、張哲綱和潘佳玫譯)。臺北市:臺灣培生。
32. Olson, J. C. and Reynolds, T. J. (2001). The Means-End Approach to Understanding Consumer Decision Making, Understanding Consumer Decision Making: The Means-End Approach to Marketing and Advertising Strategy, Lawrence Erlbaum Associates, publishers.
33. Oliver, R. L., "Measurement and Evaluation of Satisfaction Process on Retail Settings," Journal of Retailing, Fall, 1981, 57.
34. Park, C. W., B. J. Jaworski, and D. J. MacInnis (1986), ”Strategic Brand Concept-Image Management”, Journal of Marketing, 50(4), 135-145.
35. Wallsten, T. S. (1972). A conjoint-measurement framework for the study of probabilistic information processing. Psychological Review, 79, 245-260.
36. Woodruff, R. B. ( 1993 ) . Developing and applying consumer satisfaction knowledge: Implication for future research. Journal of Consumer Satisfaction Dissatisfaction, and Complaining Behavior, 12(2), 1-11.
校內:2017-07-03公開