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研究生: 陳可唯
Chen, Ke-Wei
論文名稱: 「免費-付費增值商業模式」下消費者付費意願之影響因素探討-以OTT影音平台愛奇藝台灣站為例
Influencing Factors of Willingness to Pay in the Freemium Business Model: A Case of OTT Video Platform- iQIYI Taiwan
指導教授: 黃郁雯
Huang, Yu-Wen
學位類別: 碩士
Master
系所名稱: 管理學院 - 電信管理研究所
Institute of Telecommunications Management
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 96
中文關鍵詞: 免費-付費增值商業模式OTT影音平台付費意願愛奇藝台灣站
外文關鍵詞: Freemium Business Model, OTT, Willingness to Pay, iQIYI Taiwan
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  • 免費-付費增值模型向來多被用來探討此模型下業者之訂價策略及獲利模式,且研究標的多集中在手機APP、遊戲應用程式及音樂串流平台。然而近年來,免費-付費增值模型為目前台灣OTT影音平台業者廣受歡迎的商業模式,愛奇藝台灣站為採用免費-付費加值商業模式的先行者。因此,本研究以愛奇藝台灣站為研究標的,探討於免費-付費增值商業模式下,影響消費者對愛奇藝台灣站產生付費意願之可能性因素分析。本文透過文獻回顧整理歸納出影響用戶對愛奇藝台灣站付費意願的六個變數後,利用結構方程模型為基礎,探討廣告態度、廣告規避、知覺品質、享樂性價值、知覺行為控制及促銷對於付費意願的影響,並考量促銷對廣告規避、享樂性價值及知覺行為控制之干擾效果。
    本研究利用問卷調查法進行實證分析,共發出979份問卷,回收929份有效樣本,並採用統計分析軟體SPSS17.0與LISREL8.52對問卷資料進行分析,得到以下結果:(1)「廣告態度」對「廣告規避」的影響為負向顯著(2)「廣告規避」對「付費意願」的影響為負向顯著(3)「知覺品質」對「享樂性價值」的影響為正向顯著(4)「享樂性價值」對「付費意願」的影響為正向不顯著(5)「知覺行為控制」對「付費意願」的影響為正向顯著(6)「促銷」對「付費意願」的影響為正向顯著(7)「促銷」不會干擾「廣告規避」對「付費意願」之影響(8)「促銷」不會干擾「享樂性價值」對「付費意願」之影響(9)「促銷」會正向干擾「知覺行為控制」對「付費意願」之影響。本文根據研究結果提出以下三點結論:(1)大部分的使用者不會為了規避廣告而付費。(2)使用者所產生的享樂性價值並不會影響其付費意願。(3)促銷為影響使用者付費意願之最大因素,其次為個人知覺行為控制。

    In the past, the freemium model was used to explore industry pricing strategies, for which the research subjects were mostly mobile applications, online games and music streaming platforms. In recent years, most of Taiwan's OTT video platforms have chosen to use the freemium business model as their payment system, and iQIYI Taiwan was the first-mover to offer both free and premium membership options (freemium membership). Thus, in this study iQIYI Taiwan’s user behavior is the focus, and the factors that influence users to pay for the premium services after using the free services in the freemium business model are investigated. According to the literature review, six important factors were identified to influence users’ willingness to pay, including advertising attitude, advertising avoidance, perceived quality, hedonic value, perceived behavioral control and promotion. These six factors were then analyzed with the freemium model to determine how they influence users’ willingness to pay. Finally, the relationships among factors and indicators were examined based on our research hypotheses. A questionnaire survey was adopted as the research methods, and 929 valid samples were collected and analyzed using SPSS17.0 and LISREL8.52 software, for which the nine results were shown in this research. The following three conclusions are drawn based on the research results.
    (1)Most users will not pay to avoid advertising.
    (2)The hedonic value generated by users does not affect their willingness to pay.
    (3)Promotion is the most important factor affecting user's willingness to pay, followed by perceived behavioral control.

    目錄 目錄 vii 表目錄 ix 圖目錄 xi 第一章 緒論 1 1.1研究背景 1 1.2 研究動機 3 1.3 研究目的與問題 7 1.4 研究流程 8 第二章 文獻回顧 9 2.1 OTT(Over-the-top) 9 2.2免費-付費增值模型(Freemium Model) 13 2.3付費意願(Willingness to pay) 15 2.4廣告態度(Advertising Attitude) 16 2.5廣告規避(Advertising Avoidance) 17 2.6知覺品質(Perceived Quality) 18 2.7享樂性價值(Hedonic Value) 19 2.8知覺行為控制(Perceived Behavioral Control) 21 2.9促銷(Promotion) 22 第三章 研究方法 25 3.1 研究架構與假設 25 3.2研究標的及抽樣對象 27 3.3變數衡量 28 3.3.1廣告態度(Advertising Attitude) 28 3.3.2廣告規避(Advertising Avoidance) 29 3.3.3知覺品質(Perceived Quality) 30 3.3.4享樂性價值(Hedonic Value) 31 3.3.5知覺行為控制(Perceived Behavioral Control) 32 3.3.6促銷(Promotion) 33 3.3.7付費意願(Willingness to pay) 34 3.4資料分析方法 35 3.4.1敘述性統計分析(Description Statistics Analysis) 35 3.4.2信度分析(Reliability Analysis) 35 3.4.3效度分析(Validity Analysis) 35 3.4.4迴歸分析(Regression Analysis) 36 3.4.5結構方程式模型分析(Structural Equation Modeling) 37 3.5前測 38 3.5.1前測問卷發放過程及對象 38 3.5.2前測問卷分析結果 38 第四章 實證分析與討論 41 4.1問卷回收與資料處理 41 4.2填答者基本資料與敘述性統計 41 4.2.1填答者基本資料 41 4.2.2填答者對於愛奇藝台灣站之經驗與想法 44 4.3 統計資料分析 47 4.3.1信度分析 47 4.3.2因素分析 51 4.3.3迴歸分析 55 4.3.5結構方程模型分析 59 4.4總體樣本之分析結果 60 4.5分群樣本之分析結果 63 4.6總體樣本與分群樣本之路徑比較結果 67 第五章 結論與建議 68 5.1研究結果與發現 68 5.2管理意涵 70 5.3政策意涵 73 5.4研究限制 76 參考文獻 79

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    經濟日報(2017)。愛奇藝來台一年,訂戶數不如預期。2017年4月27日。取自:https://money.udn.com/money/story/5612/2428071
    中央通訊社(2017)。資策會FIND:第四季行動影音觀看人數達8成、消費者付費意願快速成長至23%。2017年1月9日。取自:http://www.cna.com.tw/postwrite/Detail/207100.aspx#.WgrjC1tL_IV

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