我國電信自由化之推動，主要係參考先進國家電信市場開放之經驗，並遵循WTO入會有關電信之承諾，採階段性、漸進式之策略。在民國89年3月審查通過台灣固網、東森寬頻及新世紀資通股份有限公司等三家取得固定通信綜合網路業務特許執照。目前除了中華電信在全省各地有鋪設光纖網路外，其他三家固網業者也都積極在台北、台中、高雄等各地鋪設光纖網路覆蓋在全省有數仟棟以上大樓，並且政府已規劃「全國光纖到戶管道建置計畫」，興建第二管道，提供固網業者承租，建置有線或無線用戶迴路。在不得妨礙用戶選擇不同經營者提供電信服務、不得妨礙不同電信服務經營者爭取用戶之機會的原則下，將來政府務必開放用戶迴路出租給四家新固網業者將造成社區大樓客戶重新分配。因此如何深耕大樓、鞏固社區為目前電信業者亟欲解決之課題。
　　本研究目的是希望利用固網公司資料超市(data mart)與社區大樓維運服務資料，運用資料探勘技術，建立都會區與非都會區「社區大樓帳務營收流失原因分析比較模型」，提供固網公司在電信市場自由化，面臨其他固網業者強大競爭壓力下，能夠有效區隔都會區與非都會區社區大樓帳務營收逐漸衰退的現象，使電信業者能更正確有效運用資源來進行深耕大樓、鞏固社區的工作。

　　Our development of deregulation of the telecommunication industry has mainly followed the experience of developed countries, complying with and making gradual implementation of policy based on the requirements for entering the WTO. In March, 1990, three companies including Taiwan Fixed Network, Eastern Broadband Telecom and New Century Info-communication Tech Co., Ltd. were evaluated and permitted to be licensed for business management using telecommunications and the internet. Apart from Chunghwa Telecom that has its own nation-wide fiber network, the other three companies are also constantly setting up fiber networks covering thousands of buildings in Taipei, Taichung, Kaohsiung, and so on. In addition, the government has also designed and organized a nation-wide fiber project to subscriber pipe building plans including installing secondary pipes, applying carrier fees to rent, and build line or wireless subscriber line. Under agreements for not intruding on the individual freedom of choosing different companies and services and for the service-providers, not intruding on the equal opportunity for gaining customers, one day the government will have to open the last mile for the four new carriers, and this will cause the rearrangements and reconstructions of community services. Therefore, how to maintain the major customers but at the same time not loosing smaller communities has become the central problem which needs to be solved as soon as possible by the telecommunication carriers.
　　The purpose of this research is hoping that through tht use of the data mart, community building maintainance service data combined with the skills, and techniques of data mining, to form a metropolis and a non- metropolis area “community building billing income loss causal analysis“, we will then be able to open our telecommunication market, and by through the pressures of strong competition, efficiently separate between the causes of a metropolis and a non-metropolis area community building’s billing gradual loss of profits, to enabling the carriers to more correctly effect the use of resources to study the causes of profit loss and provide better services.

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