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研究生: 蔡明吟
Tsai, Ming-Yin
論文名稱: 探討居家復能中專業人員與照顧者有效合作策略:質性研究
The HOWs and WHATs of Effective Collaborative Strategies between Professionals and Caregivers in Home-based Reablement: A Qualitative Study.
指導教授: 張玲慧
Chang, Ling-Hui
學位類別: 碩士
Master
系所名稱: 醫學院 - 職能治療學系
Department of Occupational Therapy
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 87
中文關鍵詞: 復能經驗合作策略講解實作錄影通訊軟體
外文關鍵詞: reablement experiences, collaboration strategies, on-site demonstration, video, communication software
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  • 研究背景:復能訓練為在提升個案現有能力及環境的支持下,個案可在居家執行重要日常活動,期待藉此促進其生活表現及改善家庭照顧者的照顧負擔。然台灣之家庭照顧文化,目前有近四成個案僅由家庭照顧者照護,但文獻卻沒有更多細節描述具體與照顧者的合作策略。另國外文獻多討論專業人員和個案的復能經驗觀點(含合作經驗),但針對照顧者觀點著墨少。
    研究目的:將探討專業人員與照顧者的復能合作經驗,了解照顧者在居家復能中所扮演的角色;以及專業人員與照顧者合作的具體執行策略。
    研究方法:採質性研究;根據立意抽樣,招募「與長照個案同住並有確實協助進行復能訓練的照顧者」和「曾與照顧者一起協助個案執行復能訓練的專業人員」。完成以半結構式訪談,全程錄音並轉成逐字稿,並使用質性軟體Atlas.ti 9.0以紮根理論的譯碼步驟進行分析。
    研究結果:台灣五縣市,照顧者和專業人員各五位參與訪談,發現「專業人員和主要照顧者對照顧者應扮演的角色出現差異」;另合作策略分成五大主題:(1)現場講解實作,讓照顧者易於學習。(2)讓照顧者透過小小成功產生信心。(3) 照顧者透過圖文影片或檢核表記住訓練內容。(4)專業人員透過現場或通訊軟體追蹤服務使用者的學習狀況。(5)專業人員引導照顧者使用相關資源以改善照護困難。
    討論:多數專業人員認為照顧者是「帶個案執行訓練的助理教練」,但照顧者自認為是「監督者」,顯示了在角色定位上的差異。透過錄製影片或通訊軟體等行動健康(mobile health)作為溝通管道,有助於增強溝通和訓練成效。當專業人員提供過多的資源可能會被照顧者忽略而難以有效利用。
    結論:本研究的發現可提升復能訓練成效,提供新手專業人員快速掌握技巧的指導,以提供服務使用者最優質的復能服務。另也建議將外籍看護工和居家服務員視為合作對象可減輕照顧者負擔並提高訓練效果;推薦專業人員善用智慧型手機等電子設備,適時調整和追蹤個案訓練,使得復能服務以更有效率的方式來執行並達成目標,來改善實務中與照顧者的合作困境。

    This study examines the strategies Reablement professionals used to foster collaboration with family caregivers in home-based reablement services in Taiwan. Despite the significant role of family caregivers—responsible for nearly 40% of Long-Term Care recipients—current literature lacks in-depth exploration of the collaborative strategies among reablement professionals and caregivers. This study used qualitative methods and semi-structured interviews with five caregivers and five professionals across five cities in Taiwan; the results identified five key strategies professionals used to increase effective collaboration: (1) On-site explanations and demonstrations, making it easy for caregivers learning caregiving skills, (2) Building caregiver confidence through successful experiences, (3) Using videos or checklists to increase training retention, (4) Tracking service users' learning progress through on-site visits or communication software, and (5) Guiding caregivers to utilize resources to manage challenges. In addition, the study found a notable discrepancy between professionals' and primary caregivers' views on the caregiver's roles in reablement: Professionals viewed caregivers as "assistant coaches," and caregivers saw themselves as "supervisors." The study suggests that mobile health tools enhance communication and training efficacy, while excessive resource guidance may overwhelm caregivers. Recommendations include integrating foreign caregivers and home service staff to ease caregiver burden and improving training outcomes, with an emphasis on using smart devices for more efficient service delivery and collaboration.

    中文摘要 I Abstract II 致謝 VII 目錄 IX 表目錄 XI 圖目錄 XII 第一章、緒論1 名詞解釋3 第二章、文獻回顧4 第一節、台灣長期照顧與復能服務4 第二節、復能經驗之文獻回顧5 第三節、台灣的家庭照顧者在照護過程中所扮演的角色15 第四節、文獻回顧小結16 第五節、研究問題17 第三章、研究方法18 第一節、方法學考量18 第二節、深度訪談19 2.1 研究對象19 2.2 資料收集20 第三節、資料分析21 第四節、研究品質22 第四章、結果24 第一節、參與者25 第二節、分析結果26 2.1 專業人員和主要照顧者對照顧者應扮演的角色出現差異27 2.2 專業人員與照顧者合作策略29 第五章、討論42 第一節、專業人員和主要照顧者對照顧者應扮演的角色出現差異43 第二節、專業人員與照顧者合作策略46 2.1 專業人員與照顧者的合作原則46 2.2 利用行動健康(mobile health, mHealth)作為溝通管道48 2.3 照顧者對於專業人員所提出的資源連結較無印象51 第三節、實務工作者之省思52 第六章、總結54 第一節、研究結論54 第二節、研究限制與未來建議55 參考文獻57 附錄63 附錄一、人類研究倫理審查(REC)證明 63 附錄二、守門人協助研究說明書65 附錄三、個別訪談知情同意書67 附錄四、訪談大綱69 附錄五、引文補充72

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