本研究係針對2016年臺南維冠金龍大樓倒塌事件進行研究，探討慈濟基金會在災害應對中的角色定位及其賑災策略是否發揮應有的成效。本研究共訪談7位個案，其中3位慈濟基金會賑災人員，3位消防局成員，1位在地里長。研究方法採用檔案研究法、個案研究法及深度訪談法，以賑災資訊、賑災資源及組織間合作進行分析探討，並以賑災需求及賑災效率進行賑災策略之成效評量。本研究共有六點發現：第一、慈濟透過社區網絡能快速掌握賑災需求；第二、慈濟透過造冊找人機制能提升賑災效率；第三、慈濟的食物供應策略大致符合賑災需求，但需再精進；第四、慈濟透過創新科技能提升賑災效率；第五、慈濟與其它非營利組織可以進行組織合作以滿足賑災需求；第六、慈濟透過靈活的後勤支援能提升賑災效率。此外，本研究共提出六點建議：第一、持續加強社區參與以回應不同賑災需求；第二、持續強化資訊科技與數位培訓以提升賑災效率；第三、持續精進食物供應策略以回應不同賑災需求；第四、持續研發不同創新科技以提升賑災效率；第五、持續強化公私協力以回應不同賑災需求；第六、持續強化後勤支援以提升賑災效率。

The study focuses on the 2016 collapse of the Weiguan Jinlong Building in Tainan, Taiwan. to examine the role and disaster relief strategies of the Tzu Chi Foundation in disaster response and assess their effectiveness. The study conducted interviews with a total of seven individuals, including three disaster relief personnel from the Tzu Chi Foundation, three members of the Fire Department, and one local village chief. The research employs archival analysis, case study methodology, and in-depth interviews to analyze disaster relief information, resources, and inter-organizational cooperation. The evaluation of disaster relief strategies is conducted based on disaster relief needs and efficiency. There are six findings: First, Tzu Chi's community networks enable rapid identification of disaster relief needs. Second, Tzu Chi's registration and tracking mechanism enhances disaster relief efficiency. Third, Tzu Chi's food supply strategies generally meet disaster relief needs but require further refinement. Fourth, Tzu Chi utilizes innovative technologies to improve disaster relief efficiency. Fifth, Tzu Chi collaborates effectively with other non-profit organizations to address disaster relief needs. Six, Tzu Chi employs flexible logistical support to enhance disaster relief efficiency. Additionally, there are six recommendations: First, continue strengthening community engagement to address diverse disaster relief needs. Second, further enhance information technology and digital training to improve disaster relief efficiency. Third, continuously refine food supply strategies to meet various disaster relief needs. Fourth, continue developing innovative technologies to enhance disaster relief efficiency. Fifth, strengthen public-private partnerships to address diverse disaster relief needs. Six, further enhance logistical support to improve disaster relief efficiency.

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