捷運系統的建設搭配公車駁路線，使得能乘客利用捷運與公車轉乘到達目的地，然而，旅客使用這些公共運輸轉乘時，往往因轉乘產生負面感受。目前轉乘大多只考慮到價格因素給予旅客優惠，考慮的面向略顯不足，應該要考慮到旅客使用公共運輸中轉乘的各種不便情境，並且以旅客的角度出發去探討轉乘時各種困境與難題，才能真正解決旅客轉乘的問題。
本研究利用多向度Rasch模式量測旅客捷運與公車間轉乘之困難，根據過去文獻將轉乘服務分為五向度，分別為設施與資訊、安全性、可靠度、網路服務以及舒適性。並將以上各向度中的試題分為不同階段，分別為月台與閘門間、閘門與地面出口間以及地面出口與公車站間三種階段，同時探討不同社經背景、旅次特性對於轉乘困難度的差異，此外本研究考慮手機使用特性對於轉乘困難度的差異，探討在網路服務以及智慧型手機普及的情況下，對於旅客轉乘行為的影響。
研究結果顯示旅客在地面出口與公車站間的轉乘較為困難，適合擬定中長期的改善計畫。另外在族群差異分析中，旅客為移動較為緩慢的族群對於轉乘的能力較低；旅客搭乘頻率高、使用月票等旅次特性，可能因對於轉乘的熟悉度高而有較高的能力；旅客轉乘方向中，轉旅客由捷運轉乘公車的困難度較高，特別在可靠度與網路服務向度中更加顯著；熟悉智慧型手機功能使用以及轉乘相關的應用程式，對於旅客轉乘有正向的影響。 透過本研究之結果，可針對不同族群的人擬定改善之策略。

Transfer is necessary processes in inter-modal transportation. When transfer, people need to overcome long walking distance, waiting time and uncomfortable environment. Recently, this situation has changed because the usage rate of internet service increase. This study develops conceptual modal that measures information, reliability, security, internet, comfort for evaluating transfer difficulties from perspective of passengers. Previous intermodal studies pay little attention to passengers’ viewpoint. Yet, passengers’ negative perceptions of transferring directly affect the subjective evaluation of transportation. Moreover, there are many contributing factors that influence transfer services, multidimensional Rasch model is applied to measure subjective latent variables which objective methods cannot evaluate. By using Rasch model, we can measure the perceptions of passengers in terms of the interactions between information, reliability, security, internet, and comfort of the transfer service. Empirical results show that the perceived difficulties are different in opposite transfer directions and the ability are various based on different passengers’ characteristics. In addition, this study prove that the internet service has increased the passengers’ ability of transferring. The results can provide authorities a better understanding how passengers face the transfer difficulties and how improvement should be made.

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