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研究生: 周華玲
Chou, Hua-Ling
論文名稱: 品牌忠誠度主要影響因素之研究:以台灣拋棄式隱形眼鏡品牌為例
A Study on Impact Factors of Brand Loyalty - In the Case of Taiwan Brand Disposable Contact Lens
指導教授: 祝鳳岡
Chu, Fong-Kang
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2008
畢業學年度: 96
語文別: 中文
論文頁數: 92
中文關鍵詞: 品牌忠誠度顧客滿意度知覺風險品牌投入
外文關鍵詞: Customer satisfaction, Brand loyalty, Brand input, Perceived risk
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  • 隱形眼鏡因受醫療法規之規範,產品製造牽涉之範圍亦廣,造成產業進入門檻高,遂成為一被國際品牌寡佔之特殊產業。近年來,隨著隱形眼鏡產品的普及及國際品牌大廠的大力行銷,拋棄式隱形眼鏡產品已成為市場主流,並且是許多人日常生活的必需品。
    由於台灣近視人口眾多,且衛生署於2003年開放日拋式產品之廣告限制,致使各國際品牌廠商全力投入廣告行銷,不僅希望藉此擴大台灣市場,亦希望贏得台灣市場的市佔率。有別於上述進口品牌透過媒體廣告,大力推展品牌知名度之行銷策略,國內第一大製造商精華光學,以自有品牌Ticon®(帝康),憑藉著優良的產品品質,低廉的價格及貼近市場的銷售服務,採取穩紮穩打的方式,抓住台灣市場零售導向的通路力量,與各眼鏡通路商建立彼此互利的伙伴關係,在不借助媒體廣告的力量下,逐步滲透市場,亦在國際品牌環伺下,在台灣隱形眼鏡市場佔有一席之地。
    本研究以問卷調查的實證研究方式,輔以專家訪談之質化資料,探討台灣拋棄式隱形眼鏡品牌如何建立忠誠度。研究結果發現:購買動機與教育程度有顯著相關,品牌投入與知覺風險有顯著負相關、品牌投入與顧客滿意度有顯著正相關、知覺風險之功能風險與顧客滿意度及品牌忠誠度有顯著負相關、顧客滿意度與品牌忠誠度有顯著正相關、人口統計變數則僅有少部分與各構面有顯著相關。

    For contact lens, a medical device, there are regulations of different areas should be complied with. The manufacturing of contact lens concerns with wild ranges of fields and the entry barrier is high. These lead it become an oligopoly market and is dominated by four major brands of Johnson & Johnson, CIBA Vision, Cooper Vision and Bausch & Lomb. In recent years, with the promotion of the above mentioned brands as well as contact lenses get popular, the disposable contact lens has become the master stream of the market and one of daily necessities of common people.
    Since there are many people with myopia in Taiwan and also Ministry of Health release the limitation of advertisement of daily disposable contact lens from 2003, those brand companies concentrate on the advertising to extend the Taiwan market and obtain bigger market share. Not like those brand companies use the media strategies to great extend the brand awareness in Taiwan market, St. Shine Optical, the biggest contact lens manufacturer in Taiwan with its own brand “Ticon”, enters the market step by step and holds it’s space in the Taiwan market under those brand companies depending on excellent quality, lower price, service pressing close to the market and establishing the mutual beneficial partnership with optical channels, but without media.
    Through the method of questionnaire survey and in-depth interview of professional, this study tries to treats how to establish the brand loyalty of Taiwan brand disposable contact lens. The conclusion showed that:
    1.Educational level has significant influence on purchase motive.
    2.Brand input has significant influence on customer satisfaction but negative influence on perceived risk.
    3.Brand loyalty has significant influence on customer satisfaction.
    4.Functioned risk of perceived risk has negative influence on brand loyalty and customer satisfaction.
    5.Population statistic variables only have little influence with other aspects.

    圖目錄 i 表目錄 ii 第一章 緒論 1 第一節 研究背景及動機 1 第二節 研究目的 3 第三節 研究流程 4 第二章 文獻探討 6 第一節 產業概況 6 第二節 品牌投入 9 第三節 知覺風險 14 第四節 顧客滿意度 17 第五節 品牌忠誠度 20 第六節 人口統計變數 22 第七節 各構面間之關係 22 第三章 研究方法 26 第一節 研究架構 26 第二節 研究假設 27 第三節 研究變數操作性定義與衡量 28 第四節 資料收集方法 31 第五節 資料分析方法 32 第四章 資料分析 35 第一節 樣本資料之敘述性分析 35 第二節 問卷之信度分析 41 第三節 各構面之因素分析 43 第四節 人口統計變數對各面之分析 46 第五節 各研究變項之關聯性分析 49 第六節 研究架構整體模式分析 58 第七節 專家訪談 63 第五章 結論與建議 66 第一節 研究發現與結論 66 第二節 實務上的建議 69 第三節 研究限制及後續研究建議 71 參考文獻 73 附錄一:研究問卷 77 附錄二:專家訪談紀錄 80 附錄三:行政院主計處人口統計資料 82

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