亞太地區因中國大陸經濟成長快速與兩岸開放政策，促使我國的物流活動逐年成長，物流角色又以第三方物流最為普及與重要。商業模式的多元化，企業無法單憑自己的物流能力去滿足客戶，必需將物流活動全部或部份委外，尋找外部環境資源第三方物流的協助。
本研究藉由精實管理原則中的八大浪費、價值溪流、平準化與物流網路等工具，運用於第三方物流產業之個案R汽車貨運公司進行運輸作業改善，實際現地現物觀察個案公司運輸作業狀況並擬定改善計畫。首先繪製價值流圖找出作業流程中不必要的浪費，再藉由與顧客高層協商溝通並取得同意後，將運輸排程與運送路徑規劃導入平準化與物流網路原則，後續蒐集相關改善數據，作為分析改善前後之差異比較，回饋個案公司作為未來長期持續執行改善計畫之參考依據。
由個案公司導入改善計劃後三個月數據資料得知，經由同業合作策略，能有效整合資源，提升整體物流能力與服務品質，對公司營收並未造成衝擊。且有效縮減運輸人員作業時間及消除等待浪費與油耗浪費，有助於企業長期發展與人才培育。精實管理原則適用於第三方物流汽車貨運業之改善，透過價值流圖、八大浪費、平準化與物流網路等方法可實際運用於運輸作業流程規劃，並將八大浪費由生產製造業轉為運輸物流業之具體描述，可作為其它第三方物流業者之參考。

關鍵字：第三方物流、豐田生產系統、精實生產、精實管理

SUMMARY

In Asia-Pacific region, due to rapid economic growth in mainland China and cross-strait policy opening up, this lead to our country logistics industry growing year by year, third party logistics becomes an important role in a company. Diversified business model, companies cannot rely on in-house logistics ability to meet customer satisfaction, and need to outsource it partly or wholely to third parties logistics expert companies

The study by lean management principles in the eight major waste, value stream mapping, heijunka and logistics network and other tools, used in the case of third party logistics industry as per case of R trucking companies to improve transport operations, Actual onsite and visit was observed cases companies transport operations and to develop plans to improve the situation. At the start, Stream Mapping to identify unnecessary waste in processes, and then communicate with customers after consultation by senior and consent of the transport scheduling and route planning to import transport and logistics network leveling principle, the follow-up to collect relevant data to improve Comparative analysis of improvement as the difference before and after, to contribute to the company as a long-term future cases of continued improvement in the implementation of the program reference.

After implementation of the improvement program by the company within three months data, through cooperation with industry strategy, effective integration of resources, enhance the overall logistics capabilities and service quality, with no impact on company’s revenue. And effectively reduce the transport time staff job and eliminate waste and fuel consumption, can assist long-term development and personnel training. Lean management principles applicable to third-party logistics to improve the trucking industry, through value stream mapping, eight major waste, leveling and logistics network and other methods can be applied to the actual transport processes planning, and eight major waste into the manufacturing sector specific description of the transport and logistics industry, as other third-party logistics industry of reference.

Keywords: Third Party Logistics, Toyota Production System, Lean Production, Lean Management

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