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研究生: 陳慧賓
Chen, Hui-Pin
論文名稱: LMX關係品質對於企業員工知識學習成效、工作績效之影響-以大高雄地區中小型企業為例
The effects of LMX quality on employees’ knowledge learning and performance-using small and medium-size private enterprises in Kaohsiung as examples
指導教授: 鄭詩瑜
Cheng, Shih-Yu
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系碩士在職專班
Department of Industrial and Information Management (on the job class)
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 73
中文關鍵詞: 領導者與部屬交換關係中小型企業知識學習工作績效
外文關鍵詞: Leader-Member Exchange, small and medium size private enterprises, knowledge learning, performance
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  • 企業為了在全球化時代中永續經營,主要的關鍵因素取決於員工之間知識學習的成果。因為良好的知識學習效果,才能降低企業內部控制成本以及員工知識訓練成本,創造企業競爭力的優勢。然而國內中小企業往往為了追求產能而擴充人力,卻忽略員工間知識學習的重要性。

    過去的知識學習研究多集中在學術、軍事、公家機關等領域,鮮少論及中小企業的部分。是故,本研究以「領導者和部屬之間關係品質」為研究理論基礎,探討大高雄地區中小型企業知識學習成效與工作績效表現間的關係。

    本研究對象為大高雄地區資本額八千萬元以下之中小型製造業員工,發放720份問卷,總共33家廠商,回收384份有效問卷,有效回收率為53.33%,並利用多元迴歸方法進行研究資料分析。研究結果發現:一、中小企業在領導者和部屬之間關係品質對企業員工知識學習成效具有正向之影響;二、企業員工知識學習成效對工作績效具有正向之影響;三、中小企業在領導者和部屬之間關係品質對工作績效具有正向之影響;四、企業員工知識學習成效在領導者與部屬交換品質與員工工作績效關係中扮演中介角色。
    本研究建議中小型企業落實完整的員工知識學習、善用人際溝通和企業多元化溝通管道,藉由知識經驗累積與傳承,增進領導者與部屬交換關係、企業員工知識學習成效與工作績效。

    Successful knowledge learning among the employees is the key to build an ever-lasting enterprise in this global economy. Effective results of employees’knowledge learning can help enterprise reduce costs and furthermore create a competitive edge. However, in the pursuit of productivity, domestic enterprises tend to expand their human resources with the neglect of knowledge learning among employees.
    In the past, studies about knowledge learning have focused on many fields including academia, military, government agencies, but rarely on small and medium size enterprises. This study used the leader-member exchange (LMX) theory as the research base to examine the relationships between employees’knowledge learning and their performance in the small and medium enterprises in Kaohsiung.
    Research participants in this study are the employees who work at the small and medium industries in Kaohsiung. A total number of 720 surveys were given to the employees in 33 companies, and 384 effective surveys were returned. Response rate of the study is 53.33%. Data of this study were analyzed with multiple-regression. Results of the study showed that (1) the LMX quality in the small and medium size private enterprises has a positive affect on employees’ knowledge learning; (2) the employees’ knowledge learning has a positive affect on their work performance; (3) the LMX quality in the small and medium size private enterprises has a positive affect on their employees’ work performance; (4) employees’ knowledge learning has a mediating effect on the relationships between LMX quality and work performance.
    Results of the study suggested that small and medium size private enterprises should implement effective knowledge learning programs. Moreover, the small and medium entterprised should facilitate the internal communication within the organizations in various ways to enhance the LMX quality, employees’ effective learning, and working performance.

    摘要 I Abstract II 誌謝 IV 目錄 V 表目錄 VIII 圖目錄 IX 第一章 緒論 1 第一節 研究背景和動機 1 第二節 研究目的 2 第三節 研究範圍與限制 3 一、 研究範圍 3 二、 研究限制 3 第四節 研究流程 3 第五節 論文架構 5 第二章 文獻探討 6 第一節 領導者與部屬交換理論(Leader-Member Exchange) 6 一、 領導者與部屬交換理論之演變過程 6 二、 領導者與部屬交換內涵和定義 8 三、 領導者與部屬交換模型 10 第二節 知識學習成效 13 一、 知識的分類 13 二、 知識的定義 14 三、 知識學習衡量指標 16 第三節 工作績效 19 一、 績效的定義 19 二、 影響工作績效的因素 19 三、 工作績效的衡量指標 20 第四節 領導者與部屬交換關係、知識學習、工作績效之相關性 22 第三章 研究方法 23 第一節 研究架構與研究假設 23 一、 研究架構 23 二、 研究假設 24 第二節 問卷設計 27 一、 問卷設計流程 27 二、 研究變數之操作性定義 27 三、 研究變數的衡量工具與問卷之設計 28 第三節 問卷前測 32 第四節 資料蒐集與抽樣方法 33 一、 問卷發放與回收情形 33 第五節 資料分析方法 34 一、 敘述性統計 34 二、 信度分析 34 三、 效度 35 四、 相關分析 35 五、 多元線性迴歸(Regression Analysis) 36 第四章 實證分析結果 39 第一節 研究工具和樣本分析 39 一、 樣本結構 39 二、 研究變項之常態性檢定 43 三、 研究變項之信度分析 46 四、 研究變項之間相關分析 47 五、 迴歸分析 47 第二節 研究假設驗證結果 52 第五章 結論與建議 53 第一節 研究結論 53 一、 領導者與部屬間交換關係品質對知識學習成效成正相關 53 二、 企業員工知識學習成效對工作績效成正相關 53 三、 領導者與部屬間交換關係品質對工作績效成正相關 54 四、 企業員工知識學習成效在領導者與部屬間交換關係品質與工作績效之間具有中介效果 54 第二節 管理意涵 54 第三節 學術意涵 55 第四節 後續研究建議 56 一、 後續研究和建議 56 參考文獻 58 附錄(一) 前測填答問卷 61 附錄(二) 填答問卷 66

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