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研究生: 吳宜蓁
Wu, Yi-Chen
論文名稱: 社會關係,知識管理,與組織績效間之關連性研究:以組織記憶為中介變數
Social relations, knowledge management, and organizational performance: The mediator of organization memory
指導教授: 方世杰
Fang, Shih- Chieh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2009
畢業學年度: 97
語文別: 英文
論文頁數: 94
中文關鍵詞: 社會關係知識分享知識多樣性網絡關係知識管理組織記憶
外文關鍵詞: network relations, knowledge diversity, knowledge sharing, organization memory, knowledge management, social relations
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  • 組織記憶是組織對過去事件反映的累積,蘊含著組織的知識與智慧。在這個變動快速的環境中,為了維持自身的競爭優勢,當組織面臨的任務所需的知識技能需求大於組織本身所能處理的範圍時,他就會尋求其他組織或合作夥伴的支援;在當問題解決之後,組織記憶的內涵就會因為組織本身能力的提高或將本身的知識形之成文儲存在組織之中而更加豐富。藉由組織記憶的運用,除了可以增加組織本身的能力,還可以讓組織過去的智慧結晶得以流傳。
    本文旨在從過去知識交換系統的角度,延伸至組織記憶的角度去探討組織之間的信任、溝通、知識分享、知識多樣性、以及網絡關係對組織記憶發展之影響,採用問卷方式,資料分析以回歸模型作為檢視在台灣三大科學園區設廠的企業與合作夥伴交流的狀況,進而了解科技產業對於組織記憶發展的狀況。
    其結果發現如下:組織記憶的發展與組織的財務與創新績效呈現正向顯著關係;組織間的溝通與組織記憶的發展呈現正向顯著關係;組織間的知識分享和組織記憶的發展呈現正向顯著的關係;組織間的知識多樣性和組織記憶的發展呈現正向顯著的關係;組織間的網絡強弱關係和組織記憶的發展呈現負向顯著的關係。因此,本研究建議在變化快速以及需要複雜技術的科技產業,組織之間的社會關係與知識管理對於組織記憶的發展與組織績效是有一定的影響。

    Organizational memory containing the history of organization reflects the knowledge and wisdom of an organization. In the change quickly and anticipation difficulty environ-ment, the companies must obtain their competitive advantage. The gap between technology processing capabilities of organizations and information processing requirements of their tasks will make them search for help from business partners. OM becomes rich by im-proving tacit knowledge in organization capability or increasing explicit one in organization after solving the problem. Using OM can help organizations gain their ability through search and retrieval of information.
    This research investigates the perspective of transactive memory system (TMS) pre-viously extend to the effects of inter-rust, intercommunication, knowledge sharing, know-ledge diversity and network relation on organization memory. With 108 samples collected from high-tech industry in Science Park, this research employs regression to verify the re-lationships among variables to demonstrate the situation of firms in Science Park with their business partners. Furthermore, we can understand the development of organization mem-ory in high-tech industry more.
    The results are follows:(1) OM significantly influences the organization financial and innovation performance. (2) Inter-trust significantly influence the development of OM. (3) intercommunication significantly influence the development of OM. (4) knowledge shar-ing significantly influence the development of OM. (5) knowledge diversity significantly influence the development of OM (6) network relation don’t significantly influence the development of OM. Hence, the study suggested that social relations and knowledge management would affect the development of OM and organizational performance be-tween organizations in change quickly and complexity technology high-tech industry.

    摘要 I ABSTRACT II 謝誌 III TABLE OF CONTENTS IV LIST OF TABLES VII LIST OF FIGURES VIII CHAPTER ONE INTRODUCTION 1 1.1. BACKGROUND AND MOTIVATION OF THE RESEARCH 1 1.2. OBJECTIVE OF THE RESEARCH 4 CHAPTER TWO LITERATURE REVIEW 7 2.1. DEFINITION AND PERSPECTIVE OF TMS 7 2.1.1. Definition of TMS 7 2.1.2. Transactive Memory in Groups 8 2.1.3. TMS as Organization memory 9 2.1.4. The Effect of Organization Memory 11 2.2. INDEPENDENT VARIABLE 13 2.2.1. Inter-trust 13 2.2.2. Intercommunication 17 2.2.3. Knowledge Sharing 20 2.2.4. Knowledge Diversity 23 2.2.5. Network Relation 26 2.3. CONCLUDING 29 CHAPTER THREE METHOD 31 3.1. THE CONCEPTUAL MODEL 31 3.2. SAMPLE DESIGN 32 3.3. SURVEY MEASURES 34 3.3.1. Inter-trust 34 3.3.2. Intercommunication 35 3.3.3. Knowledge Sharing 36 3.3.4. Knowledge Diversity 36 3.3.5. Network Relation 37 3.3.6. Organization Memory 38 3.3.7. Performance 39 3.3.8. Control Variable 40 3.4 DATA ANALYSIS METHOD 41 3.4.1. Descriptive Statistic Analysis 41 3.4.2. Purification and Reliability of the Measurement Variables 41 3.4.3. Relationships among Research Variables 43 CHAPTER FOUR RESULTS 44 4.1. DESCRIPTIVE ANALYSIS 44 4.1.1. Data Collection 44 4.1.2. Characteristics of Respondents 45 4.2. EXPLORATORY FACTOR ANALYSIS AND RELIABILITY TESTS 49 4.3. PEARSON CORRELATION ANALYSIS 51 4.4. LINEAR REGRESSION 53 4.4.1. Regression Analysis between OM and innovation performance 53 4.4.2. Regression Analysis between OM and financial performance 54 4.4.3. Regression Analysis between OM, social network and knowledge management 55 4.5. RESEARCH HYPOTHESIS RESULT CONCLUDING 57 CHAPTER FIVE CONCLUSION & SUGGESTIONS 59 5.1. RESEARCH CONCLUSION 59 5.1.1. The relationship between organization memory and performance 60 5.1.2. The relationship between organization memory and Inter-trust 61 5.1.3. The relationship between organization memory and intercommunication 62 5.1.4. The relationship between organization memory and knowledge sharing 63 5.1.5. The relationship between organization memory and knowledge diversity 63 5.1.6. The relationship between organization memory and network relation 64 5.2. RESEARCH IMPLICATION AND CONTRIBUTIONS 65 5.2.1. Academic Contributions 66 5.2.2. Managerial Implications 66 5.3. RESEARCH LIMITATIONS AND FUTURE RESEARCH SUGGESTIONS 67 REFERENCE 69 APPENDIX 91

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