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研究生: 黃閏帝
Olivia, Petty
論文名稱: 品牌行動主義不一致立場與消費者品牌評價之關係: 以隸屬團體為邊界條件
Misaligned Brand Activism Effects on Brand Attitude Based on Group Membership Perceptions
指導教授: 郭亞慧
Kuo, Ya-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 78
外文關鍵詞: Brand Activism, Misaligned Stance, Brand Attitude, Group Membership, Consumer-Brand Identification, Nationalism
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  • The increasing demand for brands to reveal their stances on controversial socio-political issues has put global brands into a predicament as a misaligned stance can result in a boycott against them. However, the research regarding brand activism in the form of supporting or opposing a stance of a controversial issue are still scarce, and many of the findings are at odds with real-life consequences from brand activism. The diverse consequences from brand activism suggested that contrastive impacts of brand activism might exist over various issues, brands, and countries. Thus, this research was intended to explore the consequences of brand activism from consumers' perspectives, particularly regarding misaligned stances and its boundary conditions. Based on social identity theory and emotion appraisal process, this study proposed that group membership (i.e., subjective group membership from consumer-brand identification and objective group membership from one's nationality may change the effect of misaligned brand activism stance on the brand attitude with in-group perception reducing the perceived offensiveness of the misaligned stance, and thus curb the adverse effect. This proposition was supported by findings from two main studies in two different countries, emphasizing the importance of group membership perception on consumers' attitudes towards a brand activism stance.

    TABLE OF CONTENTS ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES V LIST OF FIGURES VI CHAPTER ONE INTRODUCTION 1 CHAPTER TWO LITERATURE REVIEW 6 2.1 Brand Activism (Corporate Political Activism) 6 2.1.1 Misaligned Stances of Brand Activism 9 2.2 Perceived Offensiveness 10 2.3 Group Membership (In-Group vs Out-Group Classification) 12 2.3.1 Consumer-Brand Identification (Subjective Group Membership) 14 2.3.2 Nationalism (Objective Group Membership) 18 2.4 Brand Attitude 20 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 23 3.1 Research Design Overview 23 3.2 Pretest I 23 3.3 Pretest II 24 3.4 Pretest III 25 3.5 Study I 25 3.5.1 Design, participants, and procedure 25 3.6 Study 2 28 3.6.1 Design, participants, and procedure 28 3.7 Measurements 31 3.7.1 Reliability of all measurements 33 CHAPTER FOUR RESEARCH RESULTS AND ANALYSES 34 4.1 Study 1 Results 34 4.1.1 Study 1 Overview 34 4.1.2 Results and analyses 34 4.1.2.1 Manipulation check on brand attitude 34 4.1.2.2 The moderating effects of CBI 36 4.1.2.2.1 The moderating effect of CBI on perceived offensiveness 36 4.1.2.2.2 The moderation effect of CBI on brand attitude 37 4.2. Study 2 39 4.2.1 Study 2 Overview 39 4.2.2 Results and analyses 40 4.2.2.1 Manipulation check on brand attitude 40 4.2.2.2 The moderating effect of CBI 43 4.2.2.2.1 The moderating effect of CBI on perceived offensiveness 43 4.2.2.2.2 The moderating effect of CBI on brand attitude 45 4.2.2.3 The moderating effect of nationality and the influence of nationalism 46 4.2.2.3.1 The moderating effect of nationality on perceived offensiveness 46 4.2.2.3.2 The moderating effect of nationality on brand attitude 48 4.2.2.4 The mediation effect from perceived offensiveness 50 4.2.2.5 The interaction of CBI, nationalism, and perceived offensiveness 51 4.2.3 Discussion 54 CHAPTER FIVE CONCLUSION AND GENERAL DISCUSSION 55 5.1 Theoretical contribution 55 5.1.1 The influence of CBI to moderate the effect of misaligned brand activism stance on brand attitude 55 5.1.2 The influence of one’s nationality and sense of nationalism to moderate the effect of misaligned brand activism stance on brand attitude 56 5.1.3 The interaction with perceived offensiveness 57 5.2 Managerial implications 57 5.3 Limitations and suggestion for future research 59 REFERENCES 60 APPENDICES 72 Appendix 1: Manipulation Scenarios for Study 1 72 Appendix 2: Pictures used in Study 1 75 Appendix 3: Measurement items in Study 1 75 Appendix 4: Manipulation Scenarios for Study 2 76 Appendix 5: Measurement items in study 2 77

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