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研究生： 許哲齊
Hsu, Che-Chi
論文名稱： 自尊與人際能力是否會影響人際衝突因應風格?好勝心與和諧動機的調節效果
Do Interpersonal Competence and Self-Esteem Matter to Interpersonal Conflict Resolution Style? The Moderations of Competitiveness and Harmonious Motivation
指導教授： 周麗芳
Chou, Li-Fang
學位類別： 碩士
Master
系所名稱： 社會科學院 - 心理學系
Department of Psychology
論文出版年： 2025
畢業學年度： 113
語文別： 英文
論文頁數： 111
中文關鍵詞： 人際衝突 、人際衝突因應風格 、人際溝通能力 、自尊心 、好勝心 、和諧動機
外文關鍵詞： interpersonal conflict, interpersonal conflict resolution style, interpersonal competence, self-esteem, trait competitiveness, harmonious motivation
ORCID： 0009-0008-9235-2447
相關次數： 點閱：4  下載：0 
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    • 人際衝突因應風格（Interpersonal Conflict Resolution Style, ICRS）指的是個體在面對與他人之間的意見不合或衝突時，所採取的不同回應或解決方式。本研究旨在檢驗以下觀點：較高的人際能力（Interpersonal Competence, IC）會促進較多樣且以協調型為主的人際衝突因應風格偏好，而此一影響是透過提升自尊所產生的。此外，本研究預測特質好勝心（Trait Competitiveness, TC）會調節人際能力與不同人際衝突因應風格之間的關係；同時，特質好勝心與和諧動機亦被預測會調節自尊在人際能力與不同人際衝突因應風格之間的中介效果。
    本研究的第一部分為質性研究，採用關鍵事件技術（critical incident technique），探討台灣某大學大學生在人際衝突中常見的互動情境。第二部分（主要研究）則招募大學生填寫問卷，以測量其人際能力、自尊，以及在不同情境下的人際衝突因應風格。
    研究結果顯示，人際能力可顯著預測協調型與抗爭型衝突因應風格，但與遷就型及逃避型風格並無顯著關聯。自尊在除人際能力與抗爭型風格之關係外，其餘人際能力與人際衝突因應風格之間皆具有中介效果。特質好勝心與去分裂避免動機（disintegration avoidance motivation）皆未呈現調節效果；然而，和諧促進動機（harmony enhancement motivation）則會調節自尊在人際能力與抗爭型風格之間的中介效果，以及自尊在人際能力與逃避型風格之間的中介效果。最後，本文亦討論了研究結果的意涵與研究限制。

    Interpersonal Conflict Resolution Style (ICRS) refers to the different manners of responding to or resolving disagreements with another individual. This study aims to test the notion that a diverse and mostly integrative preference of ICRS is driven by higher interpersonal competence (IC), which transfers to higher self-esteem. Trait competitiveness (TC) is predicted to moderate the link between IC and different ICRSs. TC and harmonious motivations were predicted to moderate the mediation of self-esteem between IC and different ICRSs. The first part of the study is qualitative research, which looks at how interpersonal conflicts typically occur between undergraduate students in a Taiwanese university using critical incident technique. For the second (main) part of the study, undergraduate students were recruited to complete questionnaire surveys measuring IC, self-esteem, and ICRS in response to different contexts. IC was found to predict integrating style and competing style, but not with obliging and avoiding style. Self-esteem was found to mediate all but the relationship between IC and competing style. TC and disintegration avoidance motivation were found to have no moderating effects, while harmony enhancement motivation was found to moderate the mediation of self-esteem through IC and competing style, as well as the mediation of self-esteem through IC and avoiding style. Implications and limitations of the study are discussed.

    摘要 III ABSTRACT IV ACKNOWLEDGEMENT VI TABLE OF CONTENTS VIII CHAPTER ONE: INTRODUCTION 1 1.1 RESEARCH BACKGROUND AND MOTIVATION 1 1.2 RESEARCH PURPOSE 4 1.3 RESEARCH PROCEDURE 5 CHAPTER TWO: LITERATURE REVIEW 7 2.1 DEFINITION AND LITERATURE REVIEW OF RESEARCH CONSTRUCTS 7 2.1.1 Interpersonal competence 7 2.1.2 Self-Esteem 8 2.1.3 Trait Competitiveness 9 2.1.4 Harmonious Motivations 10 2.1.5 Interpersonal Conflict Resolution Style 11 2.2 RELATIONSHIP AND MODERATING EFFECTS AMONG RESEARCH CONSTRUCTS 14 2.2.1 Interpersonal competence and Interpersonal Conflict Resolution Style 14 2.2.2 Interpersonal Competence and Self-Esteem 15 2.2.3 Self-Esteem and Interpersonal Conflict Resolution Style 16 2.2.4 Mediation of Self-Esteem Through Interpersonal Competence and Conflict Resolution Styles 17 2.2.5 Effect of Trait Competitiveness and Its Potential as a Moderator 19 2.2.6 Effect of Harmonious Motivations as Moderators 21 2.3 THEORETICAL FRAMEWORKS 25 2.3.1 Theoretical Framework of the Main Study 25 CHAPTER THREE PILOT STUDY: CRITICAL INCIDENT TECHNIQUE LOOKING AT INTERPERSONAL CONFLICT RESOLUTION 26 3.1 PARTICIPANTS AND RESEARCH METHODS 26 3.2 DATA ANALYSIS AND RESULTS 28 3.2.1 Reliability Analysis 28 3.2.2 Textual Data Analysis Results 30 3.2.3 Statistical Data Analysis Results 38 CHAPTER FOUR : RESEARCH METHOD 41 4.1 PARTICIPANTS AND RESEARCH METHODS 41 4.2 RESEARCH TOOLS 42 Interpersonal Competence (Time 1) 43 Self-Esteem (Time 1) 44 Trait Competitiveness (Time 1) 44 Harmonious Motivations (Time 1) 45 Interpersonal Conflict Resolution Style (Time 2) 45 Control Variables 46 4.3DATA ANALYSIS 47 4.3.1 Descriptive Analysis 47 4.3.2 Correlational Analysis 47 4.3.3 Regression Analysis 48 CHAPTER FIVE: RESEARCH RESULTS 50 5.1 CORRELATION OF ALL VARIABLES 50 5.1.1 Correlation Between Control Variables and Other Variables 50 5.1.2 Correlation Between Predictor Variables and Other Variables 51 5.1.3 Correlation Between Mediating Variable and Other Variables 52 5.1.4 Correlation Between Moderators and Other Variables 52 5.2 HYPOTHESES TESTING 55 5.2.1 Effects of Interpersonal Competence and Self-Esteem. 55 5.2.3 Indirect Effect of Self Esteem on the Effect of Interpersonal Competence on Conflict Resolution Style 58 5.2.3 Moderating Effect of Trait Competitiveness 59 5.2.4 Moderating Effects of Harmonious Motivations 61 CHAPTER SIX: DISCUSSION AND SUGGESTIONS 65 6.1 RESULTS DISCUSSION 65 6.2 THEORETICAL CONTRIBUTION 69 6.3 LIMITATIONS AND FUTURE DIRECTION 71 6.3.1 Limited Generalizability 71 6.3.2 Limited Types of People in Conflict 72 6.3.3 Potential Bias in Predicting Response to Situations 72 6.3.4 Potential for Inclusion of Interpersonal Flexibility as a Potential Factor 72 6.3.5 Potential for Inclusion of More Cultural Factors 73 6.3.6 Potential for Longitudinal Study Design 73 REFERENCES LIST 74 APPENDIX 87 APPENDIX A (SURVEY QUESTIONS FOR PILOT STUDY) 87 APPRENDIX B (MAIN STUDY – FIRST PART) 88 第一部分：人際溝通能力 (INTERPERSONAL COMPETENCE) 89 第二部分：自尊心 (SELF-ESTEEM) 90 第三部分：好勝心 (TRAIT COMPETITIVENESS) 91 第四部分：和諧觀 (HARMONIOUS MOTIVATIONS) 92 第五部分：個人資料 (PERSONAL INFORMATION) 93 APPENDIX C (MAIN STUDY –SECOND PART) 94 第一部分：人際衝突因應風格情境題 (INTERPERSONAL CONFLICT RESOLUTION STYLE SCENARIO QUESTIONS) 95 第二部分：正負向情緒 (POSITIVE AND NEGATIVE AFFECT) 100

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