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研究生：	黃珮婷 Huang, Pei-Ting
論文名稱：	台灣國營事業供應商關係管理之探討：以中油公司潤滑油事業部為例 Investigation of the Supplier Relationship Management in Taiwanese State-Owned Enterprise:A Case Study of Lubricants Business Division in CPC Corporation, Taiwan
指導教授：	莊雙喜 Chuang, Shuang-Shii
學位類別：	碩士 Master
系所名稱：	管理學院 - 經營管理碩士學位學程(AMBA) Advanced Master of Business Administration (AMBA)
論文出版年：	2014
畢業學年度：	102
語文別：	英文
論文頁數：	60
中文關鍵詞：	供應商關係管理、國營事業、政府採購法、組織文化
外文關鍵詞：	supplier relationship management, stated-owned enterprise, government procurement acts, organizational culture
相關次數：	點閱：154 下載：3
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本個案研究在於探討個案組織本身與供應商的關係，探討過程亦注重於尋求以下幾個問題的答案，如「保有國營事業本質的企業該如何管理供應商關係？」、「什麼樣的因素會影響供應商關係之管理？」、「良好的供應商關係管理會帶來什麼樣的效益？」…等等。
透過以往許多理論上的觀點和探討，本研究定義出影響供應商關係管理的基本要素，以及在供應鏈管理的整體下觀看，供應商管理所代表的角色和影響。本研究更進一步探討所選擇的個案組織當中，現行的供應商關係管理現況，以及改善的方向和必要性。
本研究採用質性研究方法，實證資料的取得乃取自於個案訪談，訪談對象共計20人，分別是個案組織裡的主管、採購人員、以及個案的供應商。
個案訪談後的結果大致分類為兩部分，即為一致性結果以及具差異性結果。其中有差異的部份是相對的微小，然而針對供應商關係管理重要性的認同是相當明顯的。為了達成更完成有效的整體性供應商關係管理，本研究綜合訪談結果以及文獻理論的支援點，發展了一套於實務面具可行性和實用性的供應商關係管理模式。
最後，本研究以訪談中所獲得的資訊進行研究分析，以及闡述供應商模式應納入於營業計劃當中的重要性做為總結。

This research is based on a case study exploring the relationship between the research objective and its suppliers, and then followed questions such as, ” how should the relationship is managed in a company with the substances of the state-owned enterprises?”, “what factors may influence the practice of the supplier relationship management?”, “what effects may bring out from the improved supplier relationship management?”, and so on.
By drawing on the literatures as the theoretical lens, the essential traits as well as the potential impacts may occur on the whole supply-chain are obtained and supported. The research’s investigation is to recognize the current supplier relationship management as well as the necessity to manage.
The research methodology is qualitative research and empirical data is collected by having the in-depth interviews with twenty people, including the senior managers, procurement personnel, and the suppliers.
The results from the in-depth interviews could be divided into two parts which are consistent part and gaps part. The research finds out the gaps are relatively minor and but the importance of supplier relationship management is obvious. With the intention to achieve a more complete, thoughtful, and effective supplier relationship management, the research develops a feasible SRM model to serve the organization for better supplier relationship management.
In the last chapter, the research concludes by reviewing the analysis of the content obtained from the interviews and describing the importance to insert the SRM into the business plans. In the last section of this research, the further research suggestions are also illustrated.

TABLE OF CONTENTS
ABSTRACT	I
中文摘要	III
ACKNOWLEDGEMENTS	IV
TABLES OF CONTENTS	VI
LIST OF TABLES	X
LIST OF FIGURES	XI
CHAPTER ONE INTRODUCTION	1
1.1 Research Background	1
1.2 Research Purpose and Scope	2
1.3 Research Process	3
1.4 Structure of Research	3
CHAPTER TWO LITERATURE REVIEW	5
2.1 Supplier Relationship Management	5
2.1.1 Importance of Supplier Relationship Management	6
2.1.2 Significance of SRM in Supply-Chain Management	7
2.2 Elements of the Organization	10
2.2.1 Organizational Culture	11
2.2.2 Organizational Structure	12
2.2.3 Individual Members	13
2.3 State-Owned Enterprises and the Government Procurement Acts	14
2.3.1 Essential Characteristics of SOE	14
2.3.2 Government Procurement Acts	16
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY	18
3.1 Research Design and Methodology	18
3.1.1 Research Design	18
3.1.2 Methodology	19
3.2 Case Study	20
3.2.1 Selection of the Case	20
3.2.2 Sampling Process	23
3.2.3 Interview Protocols Design	24
CHAPTER FOUR RESEARCH ANALYSIS AND FINDINGS	26
4.1 Findings of the In-Depth Interviews	26
4.1.1 Items and the Obstacles of the Procurements	26
4.1.2 Expected Roles verse Current Roles for Suppliers	29
4.1.3 Level of SRM and Practices of SRM at Current Operation	30
4.1.4 Benefits of SRM Improvement	32
4.1.5 Directions of SRM Improvement t	34
4.2 Analysis of the three Parties’ Mindsets	37
4.3 Development of SRM Model	40
CHAPTER FIVE CONCLUSION AND SUGGESTIONS	44
5.1 Research Conclusions	44
5.2 Research Limitations	46
5.3 Suggestions for Further Research	47
REFERENCES	49
APPENDICES	54
Appendix 1: Interview protocol-Greetings and Invitation	54
Appendix 2: Interview protocol-For the procurement personnel	55
Appendix 3: Interview protocol-For the senior managers/ decision makers	57
Appendix 4: Interview protocol-For the suppliers	59

LIST OF TABLES
Table 3-1 CPC Lube’s demand from suppliers	21
Table 4-1 Number of Interviewees	26
Table 4-2 Analysis of three parties’ perspectives toward SRM-consistent perspectives	38
Table 4-3 Analysis of three parties’ perspectives toward SRM-perspective gaps	39
 
LIST OF FIGURES
Figure 1-1 Research Process	3
Figure 2-1 A classic view of supply chain	8
Figure 2-2 Elements of organizations	10
Figure 3-1 CPC Lube’s organizational structure	23
Figure 4-1 SRM model	43
                                    

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Chinese:
“Introduction brochure of Lubricants Business Division”, Published by Lubricants Business Division, CPC Corporation, Taiwan. Published Date: 2009-03-06
Websites:
“Bureaucracy Definition” Investopedia. http://www.investopedia.com/terms/b/bureaucracy.asp#axzz2938hwENQ Retrieved 2013-04-18
“Government Procurement Act” Public Construction Commission Executive Yuan Announced Date: 2011-01-26 http://lawweb.pcc.gov.tw/EngLawContent.aspx?Type=E&id=10 Retrieved 2013-03-31

校內：2024-07-01公開
校外：2024-07-01公開

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