簡易檢索 / 詳目顯示

研究生: 林秀玲
Lin, Hsiu-Ling
論文名稱: A Study of the Interrelationships between Perceived Organizational Support, Job Satisfaction and Life Satisfaction - In the Case of High-Tech Industry in Taiwan
A Study of the Interrelationships between Perceived Organizational Support, Job Satisfaction and Life Satisfaction - In the Case of High-Tech Industry in Taiwan
指導教授: 李再長
Lee, Tzai-Zang
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際管理碩士在職進修專班(IMBA)
International Master of Business Administration(IMBA)
論文出版年: 2005
畢業學年度: 93
語文別: 英文
論文頁數: 92
外文關鍵詞: life satisfaction, perceived organizational support, job satisfaction
相關次數: 點閱:75下載:2
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • The study examined the relationship between job satisfaction and life satisfaction from a new perspective. We investigated the relationship between job and life satisfac-tion by taking perceived organizational support into account where perceived organiza-tional support was characterized by supervisor support, time flexibility, and organization support.
    Using the regression approach, the results indicated perceived organizational support was significantly related to job satisfaction. The results further suggested a significant relationship between life satisfaction and perceived organizational support. The results for the relationship between job satisfaction and life satisfaction provided most insightful implications. We found that job satisfaction was positively and significantly related to life satisfaction. Since a job played a vital part in one’s life, the relationship between job satisfaction and life satisfaction was closely related – one’s job experiences spilled over into one’s life. The results overall suggested that the relationship between job and life satisfaction was reciprocal – job satisfaction did influence life satisfaction, and life satis-faction also influenced job satisfaction.

    ACKNOWLEDGEMENTS I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VII CHAPTER ONE INTRODUCTION 1 1.1 Research Background 1 1.2 Research Motivations 3 1.3 Objective and Flowchart of the Study 5 CHAPTER TWO LITERATURE REVIEW 8 2.1 Definition of Perceived Organizational Support 8 2.1.1 Defintion of Supervisor Support 8 2.1.2 Definition of Time Flexibility 10 2.1.3 Definition of Organizational Support 12 2.2 Definition of Job Satisfaction 13 2.3 Definition of Life Satisfaction 14 2.4 Definition of High-Tech Industry 15 2.5 Interrelationships among Research Constructs 18 2.5.1 Interrelationships between Percevied Organizational Support and Job Satisfaciton 18 2.5.2 Interrelationships between Perceived Organizational Support and Life Satisfaction 19 2.5.3 Interrelationships between Job Satisfaction and Life Satisfaction 21 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 23 3.1 The Conceptual Model 23 3.2 Construct Measurement 24 3.2.1 Perceived Organizational Support 24 3.2.2 Job Satisfaction 27 3.2.3 Life Satisfaction 28 3.2.4 The Personal Profile of Respondents 28 3.3 Hypotheses to Be Tested 29 3.4 Data Collection and Analysis 30 CHAPTER FOUR RESEARCH ANALYSIS AND RESULTS 32 4.1 Data Collected 32 4.2 Attributes of Respondents 33 4.3 Summary Statistics for Scores of the Five Categories 35 4.4 Perceived Organizational Support and Job Satisfaction 41 4.4.1 Supervisor Support and Job Satisfaction 41 4.4.2 Time Flexibility and Job Satisfaction 46 4.4.3 Organizational Support and Job Satisfaction 49 4.4.4 Results of Multiple Regressions 52 4.5 Perceived Organizational Support and Life Satisfaction 53 4.5.1 Supervisor Support and Life Satisfaction 53 4.5.2 Time Flexibility and Life Satisfaction 57 4.5.3 Organizational Support and Life Satisfaction 60 4.5.4 Results of Multiple Regressions 63 4.6 Job Satisfaction and Life Satisfaction 63 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS 70 5.1 Research Conclusions 70 5.2 Research Limitations and Suggestions 73 REFERENCES (ENGLISH) 75 REFERENCES (CHINESE) 82 APPENDICES 83 Appendix-1: Questionnaire in English 83 Appendix-2: Questionnaire in Chinese 88

    REFERENCES (ENGLISH)

    Allen, M. W., & Brady, R. M. (1997). Total quality management, organizational com-mitment, perceived organizational support, and intraorganizational communication. Management Communication Quarterly, 10(3), 316-341.
    Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414-435.
    Alvesson, M. (2000). Social identity and the problem of loyalty in knowledge-intensive companies. Journal of Management Studies, 37(8), 1101-1123.
    American Electronics Association. (2003, February). Defining the high-tech industry, AeA’s new NAIC’s-based industry definition. Washington, D.C.: Author.
    Anderson, A., & Kleingartner, A. (1987). Human resource management in high technol-ogy firms and the impact of professionalism. In A. Kleingartner & C. Anderson (Eds.), Human resource management in high technology firms. Lexington, MA: Lexington.
    Arvey, R. D., Bouchard, T. J., Jr., Segal, N. L., & Abraham, L. M. (1989). Job satisfac-tion: Environmental and genetic components. Journal of Applied Psychology, 74(2), 187-192.
    Baldwin, J. R., & Gellatly, G. (1998). Are there high-tech industries or only high-tech firms? Evidence from new technology-based firms. Statistics Canada, 11F0019MPE No. 120, 1-14.
    Burke, R. J. (2003), Nursing staff attitudes following restructuring: The role of perceived organizational support. Restructuring Processes and Stressors, 23(8/9), 129-157.
    Campbell, A., Converse, P. E., & Rodgers, E. L. (1976). The quality of American life: Perceptions, evaluations, and satisfactions. New York: Russell Sage Foundation.
    Casper, W. J., & Buffardi, L. C. (2004). Work-life benefits and job pursuit intentions: The role of anticipated organizational support. Journal of Vocational Behavior, 65, 391-410.
    Chong, H., White, R. E., & Prybutok, V. (2001). Relationship among organizational sup-port, JIM Implementation, and performance. Industrial Management & Data Sys-tems, 101(6), 273-280.
    Clark, S.C. (2000). Work/family border theory: A new theory of work/family balance. Human Relations, 53(6), 747-770.
    Davies, W. & Brush, K. E. (1997). High-tech industry marketing: The elements of a so-phisticated global strategy. Industrial Marketing Management, 26, 1-13.
    Desrochers, S., & Sargent, L. D. (2004). Boundary/border theory and work-family inte-gration. Organization Management Journal, 1(1), 40-48.
    Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49(1), 71-75.
    Dormann, C., & Zapf, D. (2001). Job satisfaction: A meta-analysis of stabilities. Journal of Organizational Behavior, 22, 483-504.
    Eisenberger, R., Cummings, J., Armeli, S., & Lynch, R. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820.
    Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational sup-port and employee diligence, commitment, and innovation. Journal of Applied Psy-chology, 75(1), 51-59.
    Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organiza-tional support. Journal of Applied Psychology, 71(3), 500-507.
    Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
    Erdogan, B, Kraimer, M. L., & Liden, R. C. (2004). Work value congruence and intrinsic career success: The compensatory roles of leader-member exchange and perceived organizational support. Personnel Psychology, 57(2), 305-332.
    Felstead, A., Jewson, N., Phizacklea, A., & Walters, S. (2002). Opportunities to work at home in the context of work-life balance. Human Resource Management Journal, 12(1), 54-76.
    Finegold, D., Mohrman, S., & Spreitzer, G. M. (2002). Age effects on the predictors of technical workers’ commitment and willingness to turnover. Journal of Organiza-tional Behavior, 23, 655-674.
    Frone, M. R., Russell, M., & Cooper, M. (1994). Relationship between job and family satisfaction: Causal or non-causal covariation. Journal of Management, 20, 565-579.
    Gomez-Mejia, L. R., Balkin, D. B., & Cardy, R. L. (2004). Managing human resources (4th Intl. Ed.). Upper Saddle River: Pearson Education, Inc.
    Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.
    Grosswald, B. (2003). Shift work and negative work-to-family spillover. Journal of Soci-ology and Social Welfare, 30(4), 31-56.
    Hackett, R. D., & Guion, R. M. (1985). A re-evaluation of the absenteeism – job satisfac-tion relationship. Organizational Behavior and Human Decision Processes, 35, 340-381.
    Hair, J. F., Jr., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th Intl. Ed.). Upper Saddle River: Prentice-Hall PTR.
    Hall, D. T., & Richter, J. (1988). Balancing work life and home life: What can organiza-tions do to help. The Academy of Management Executive, 2(3), 213-223.
    Harpaz, I. & Meshoulam, I. (2004). Differences in the meaning of work in Israel: Work-ers in high-tech versus traditional work industries. The Journal of High Technology Management Research, 15, 163-182.
    Heller, D., Judge, T. A., & Watson, D. (2002). The confounding role of personality and trait affectivity in the relationship between job and life satisfaction. Journal of Or-ganizational Behavior, 23, 815-835.
    Higgins, C. A. Duxbury, L. E., & Irving, R. H. (1992). Work-family conflict in the dual-career family. Organizational Behavior and Human Decision Processes, 51, 51-75.
    Higgins, C., Duxbury, L., & Johnson, K. L. (2000). Part-time work for women: Does it really help balance work and family. Human Resource Management, 39, 17-32.
    Hill, E. J., Hawkins, A. J., Martinson, V., & Ferris, M. (2003). Studying “working fa-thers”: Comparing fathers’ and mothers’ work-family conflict, fit, and adaptive strategies in a global high-tech company. Fathering: A Journal of Theory, Research and Practice, 1, 239-261.
    Igalens, J., & Roussel, P. (1999). A study of the relationships between compensation package, work motivation and job satisfaction. Journal of Organizational Behavior, 20, 1003-1025.
    International Institute for Management Development. (2003). World Competitiveness Yearbook 2003. Lausanne: Author.
    Ironson, G. H., Smith, P. C., Brannick, M. T., Gibson, W. M., & Paul, K. B. (1989). Con-struction of a job in general scale: A comparison of global, composite, and specific measures. Journal of Applied Psychology, 74(2), 193-200.
    Ito, J. K., Brotheridge, C. M. (2005). Does supporting employee’s career adaptability lead to commitment, turnover, or both? Human Resource Management, 44(1), 5-19.
    Iverson, R. D., & Maguire, C. (1999). The relationship between job and life satisfaction: Evidence from a remote mining community. Department of Management Working Paper Number 14. The University of Melbourne, Australia.
    Judge, T. A., & Watanabe, S. (1994). Individual differences in the nature of the relation-ship between job and life satisfaction. Journal of Occupational and Organizational Psychology, 67, 101-107.
    Kabanoff, B. (1980). Work and nonwork: A review of models, methods, and findings. Psychological Bulletin, 88, 60-77.
    Kerslake, P. (2002). Do the right thing: The work/life balance pay-back. New Zealand Management, 49(5), 28-31.
    Kirchmeyer, C. (1993), Nonwork-to-work spillover: A more balanced view of the experi-ences and coping of professional women and men. Sex Roles: A Journal of Research, 28, 531-552.
    Kobrin, S. J. (1991, summer). An empirical analysis of the determinants of global inte-gration. Strategic Management Journal, 12, 17-31.
    Kohan, A. & O’Connor, B. P. (2002). Police officer job satisfaction in relation to mood, well-being, and alcohol consumption. The Journal of Psychology, 136(6), 307-318.
    Kohler, S. S., & Mathieu, J. E. (1993). Individual characteristics, work perceptions, and effective reactions influences on differentiated absence criteria. Journal of Organ-izational Behavior, 14, 515-530.
    Kottke, J. L., & Sharafinski, C. E. (1988). Measuring perceived supervisory and organ-izational support. Educational and Psychological Measurement, 48, 1075-1079.
    Ku, Y. I., Laiu, S. J., & Hsing, W. C. (2005). The high-tech milieu and innovation-oriented development. Technovation, 25, 145-153.
    Kunda, G. (1992). Engineering culture, control and commitment in a high-tech corpora-tion. Philadelphia: Temple University Press.
    Kush, K. S., & Stroh, L. K. (1994). Flextime: Myth or reality? Business Horizons, 37, 51-55.
    Lambert, S. J. (2000). Added benefits: The link between work-life benefits and organiza-tional citizenship behavior. Academy of Management Journal, 43(5), 801-815.
    Locke, E. A. (1976). The nature and causes of job satisfaction. In M.D. Dunnette (Ed.). Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally.
    London, M., & Smither, J. W. (1999). Empowered self-development and continuous learning. Human Resource Management, 38(1), 3-15.
    Mastrangelo, P. M., Guy, J. L., Greenamyer, C. J., & Melanson, K. M. (1997). The role of job importance in the life-job satisfaction relationship: To disaggregate or not to disaggregate. A presentation at the 12th Annual conference of the society for indus-trial and organizational psychology. St. Louis, MO.
    Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citi-zenship behavior. Academy of Management Journal, 41(3), 351-357.
    Muchinsky, P. M. (1993). Psychology applied to work. Pacific Grove, CA: Brooks/Cole Publishing Company.
    National Science Council. (2004, January 7). White paper on science and technology: Visions and strategies for the development of science and technology 2003-2006, executive summary. Taipei: Executive Yuan.
    Near, J. P., Smith, C. A., Rice, R. W., & Hunt, R. G. (1984). A comparison of work and nonwork predictors of life satisfaction. Academy of Management Journal, 27(1), 184-190.
    Organization for Economic Cooperation and Development. (2001). Science, technology and industry, scoreboard: Creation and diffusion of knowledge. Paris: Author.
    Parasuraman, S., & Simmers, C. A. (2001). Type of employment, work-family conflict and well-being: A comparative study. Journal of Organizational Behavior, 22, 551-568.
    Parasuraman, S., Greenhaus, J. H., Rabinowitz, S., Bedeian, A. G., & Mossholder, K. W. (1989). Work and family variables as mediators of the relationship between wives’ employment and husbands’ well-being. Academy of Management Journal, 32(1), 185-201.
    Peters, P., & den Dulk, L. (2003). Cross-cultural differences in managers’ support for home-based telework: A theoretical elaboration. International Journal of Cross Cul-tural Management, 3(3), 329-346.
    Pitt-Catsouphes, M., Swanberg, J. E., Bond, J. T., & Galinsky, E. (2004). Work-life poli-cies and programs: Comparing the responsiveness of nonprofit and for-profit organi-zations. Nonprofit Management & Leadership, 14(3), 291-312.
    Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organi-zation: The contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825-836.
    Rice, R. W., Near, J. P., & Hunt, R. G. (1980). The job-satisfaction/life-satisfaction rela-tionship: A review of empirical research. Basic and Applied Social Psychology, 1(1), 37-64.
    Robbins, S. P. (2003). Organizational behavior (10th Intl. Ed.). Upper Saddle River: Pearson Education, Inc.
    Rousseau, D. M. (1995). Psychological contracts in organization: understanding written and unwritten agreements. Sage Publications, Thousand Oaks, CA.
    Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Re-source Management, 43(4), 395-407.
    Scandura, T. A., & Lankau, M. J. (1997). Relationships of gender, family responsibility and flexible work hours to organizational commitment and job satisfaction. Journal of Organizational Behavior, 18, 377-391.
    Scholarios, D., & Marks, A. (2004). Work-life balance and software worker. Human Re-source Management Journal, 14(2), 54-74.
    National Science Foundation, Science & Engineering Indicators ’93, Virginia, http://www.nsf.gov/sbe/srs/seind93/chap6/doc/6s193.htm
    Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Per-ceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
    Sharpe, D. L., Hermsen, J. M., Billings, J. (2002). Factors associated with having flex-time: A focus on married workers. Journal of Family and Economic Issues, 23(1), 51-72.
    Shin, D. C., & Johnson, D. M. (1978). Avowed happiness as an overall assessment of the quality of life. Social Indicators Research, 5, 475-492.
    Shore, L. M., & Tetrick, L. E. (1991). A construct validity study of the survey of per-ceived organizational support. Journal of Applied Psychology, 76, 637-643.
    Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organiza-tional support. Journal of Applied Psychology, 78(3), 774-780.
    Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. J. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Re-search, 55(3), 241-302.
    Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13(6), 693-713.
    Spector, P. E. (1994). Job satisfaction survey. Department of Psychology, University of South Florida. http://shell.cas.usf.edu/~spector/scales/jsspag.html.
    Spinks, N. (2004). Work-life balance: Achievable goal or pipe dream. The Journal for Quality and Participation, 27(3), 4-11.
    Tait, M., Padgett, M. Y., & Baldwin, T. T. (1989). Job and life satisfaction: A reevalu-ation of the strength of the relationship and gender effects as a function of the date of the study. Journal of Applied Psychology, 74(3), 502-507.
    Tansky, J. W., & Cohen, D. J. (2001). The relationship between organizational support, employee development, and organizational commitment: An empirical study. Hu-man Resource Development Quarterly, 12(3), 285-300.
    Vloeberghs, D. (2002). An original and data based approach to the work-life balance. Equal Opportunities International, 21(2), 25-57.
    Wallace, J. E. (1999). Work-to-nonwork conflict among married male and female law-yers. Journal of Organizational Behavior, 20, 797-816.
    Warr, P., Cook, J., & Wall, T. (1979). Scales for the measurements of some work atti-tudes and aspects of psychological well-being. Journal of Occupational Psychology, 52, 129-148.
    Wayne, S., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111.
    Weiss, D. J., Dawis, R. V., England, G. W. and Lofquist, L. H. (1967). Manual for the Minnesota questionnaire. Industrial Relations Center, University of Minnesota, Minneapolis, MN.
    Welch, J., & Byrne, J. A. (2001). Jack: Straight from the gut. New York: Warner Books, Inc.

    REFERENCES (CHINESE)

    Cheers雜誌新聞稿,(2003),工作人工作量大調查:不過勞就失業?http://www.cheers.com.tw/newsletter/2003/030902.htm。
    天下雜誌,(2004.12.1),科學解開身心健康密碼:元氣產業自然風,天下雜誌股份有限公司,312期,p.154-188。
    天下雜誌,(2005.5.1),一千大超限競爭:天下1000大20週年紀念版,天下雜誌股份有限公司,322期。
    行政院人事行政局,公務人員實施週休二日各主管機關為民服務措施簡介。http://www.cpa.gov.tw/offhours.html。
    吳萬益、林清河,(2001),企業研究方法,台北:華泰書局。
    張戌誼、張殿文、盧智方,(2002),三千億傳奇,郭台銘的鴻海帝國,台北:天下雜誌股份有限公司出版。
    陳光榮,(2001),高科技產業的行銷策略,經濟情勢暨評論季刊,第七卷第一期,p.120-133。
    陳順宇,(2004),多變量分析 (三版),台北:華泰書局。
    溫世仁,(2003),溫世仁觀點:中國經濟的未來,台北:天下遠見出版股份有限公司。

    下載圖示 校內:立即公開
    校外:2005-08-12公開
    QR CODE