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研究生: 孫力娜
Cruz, Linabel De la
論文名稱: Facebook C2C Social E-commerce Groups: An Experimental Study of Onlines Impulsive Buying
Facebook C2C Social E-commerce Groups: An Experimental Study of Onlines Impulsive Buying
指導教授: 陳正忠
Chen, Jeng-Chung
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所
Institute of International Management
論文出版年: 2014
畢業學年度: 102
語文別: 英文
論文頁數: 97
外文關鍵詞: Urge to buy impulsively, Social commerce, Information quality, Completeness, Format, Currency, Impulsiveness, C2C commerce, Facebook e-commerce groups
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  • With the increasing popularity of social network and the different commercial activities that are occurring in the context of Facebook, this particular phenomenon has become in an interesting topic for research. The purpose of this study is to find out the characteristics of the environment that influence consumer’s urge to buy impulsively within commercial groups in social networks using the information quality as an environmental cue that may directly influence the likelihood of consumers to engage in this behavior. Findings demonstrate that the quality of the information engaging in e-commerce is important, high level of information quality stimulates stronger urge to buy impulsively than low levels of information quality, especially completeness as a dimension of information quality. This study also found the importance of the inherent impulsiveness of the individual in online context.

    TABLE OF CONTENTS ABSTRACT...........................................I ACKNOWLEDGEMENTS..................................II TABLE OF CONTENT.................................III LIST OF TABLES...................................VII LIST OF FIGURES...................................IX CHAPTER ONE INTRODUCTION...........................1 1.1 Research Background............................1 1.2 Research Gap and Motivation....................4 1.3 Research Objectives and Contributions.........5 1.4 Research Project and Scope of Study............6 1.5 Research Structure.............................7 CHAPTER TWO LITERATURE REVIEW......................8 2.1 Theoretical Background.........................8 2.1.1 C2C e-commerce...............................8 2.1.2 Stimulus Organism Response Theory............9 2.1.3 Latent State Trait Theory...................11 2.1.4 Electronic Word of Mouth (e-WOM)............12 2.2 Definition of the Variables...................13 2.2.1 Impulsiveness...............................13 2.2.2 Urge to Buy Impulsively.....................14 2.2.3 Information Quality (IQ)....................16 2.2.4 Numbers of Likes............................18 2.2.5 Control Variables...........................19 2.3 Hypothesis Development........................20 2.3.1 The Effect of Information Quality on the ‘Urge to Buy Impulsively’......................................20 2.3.2 The Effect of the Number of “Like” on the ‘Urge to Buy Impulsively’......................................22 2.3.3 Interaction of Impulsiveness and Environmental cue (Information Quality Dimensions and Number of “Like”) on the ‘Urge to Buy Impulsively’.........................22 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY.....25 3.1 Experimental Research.........................25 3.1.1 Constructs Manipulation.....................28 3.1.2 Target Sample...............................29 3.1.3 Research Process............................30 3.2 Measurement Scales............................31 3.2.1 Impulsiveness...............................32 3.2.2 Urge to Buy Impulsively.....................32 3.2.3 Information Quality.........................32 3.2.4 Personal Information of Respondents.........32 3.4 Data Analysis.................................34 3.4.1 Descriptive Statistical Analysis............34 3.4.2 Factor Analysis...........................34 3.4.3 Reliability Analysis......................35 3.4.4 Analysis of Variance (ANOVA)................35 3.4.5 Multiple Regression Analysis................35 3.4.6 Cluster Analysis............................35 CHAPTER FOUR DATA ANALYSIS........................36 4.1 Descriptive Analysis..........................36 4.1.1 Data Collection.............................36 4.1.2 Characteristics of Respondents..............37 4.2 Factor Analysis..............................39 4.3 Manipulation Check...........................42 4.3.1 Manipulation Check for Completeness........43 4.3.2 Manipulation Check for Currency.............43 4.3.3 Manipulation Check for Format...............45 4.3.4 Manipulation Check for “Like”...............46 4.3.5 Manipulation Check for Information Quality..46 4.4 Main Output...................................47 4.4.1 Test Between Subjects Effects (Completeness, Currency).........................................49 4.4.2 Test Between Subjects Effects (Completeness vs. Format)...........................................50 4.4.3 Test Between Subjects Effects (Currency vs. Impulsiveness)....................................51 4.4.4 Multiple Regression Analysis................52 4.5 Control Variables Analysis....................53 4.5.1 Gender......................................53 4.5.2 Age.........................................53 CHAPTER FIVE......................................55 5.1 Conclusion....................................55 5.2 Discussion....................................56 5.3 Theoretical Contributions.....................59 5.4 Practical Contribution (C2C) or Individuals Consumers Implication.......................................60 5.5 Managerial Implications.......................61 5.6 Limitations and Future Research...............61 REFERENCES........................................62 APPENDICES........................................68 6.1 English Survey................................68 6.2 Groups Layout.................................79 6.3 Main results Demographics.....................89 6.4 Main results (ANOVA) analysis full table......91

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