| 研究生: |
吳旭昇 Wu, Hsu-Sheng |
|---|---|
| 論文名稱: |
山寨手機購買意願及其影響因素之研究 The Study of affected factors on purchase intention for Shanzhai cell phone |
| 指導教授: |
王惠嘉
Wang, Hei-Chia |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 工業與資訊管理學系碩士在職專班 Department of Industrial and Information Management (on the job class) |
| 論文出版年: | 2011 |
| 畢業學年度: | 99 |
| 語文別: | 中文 |
| 論文頁數: | 58 |
| 中文關鍵詞: | 知覺價格 、知覺品質 、知覺風險 、知覺價值 、品牌權益 、購買意願 、山寨手機 |
| 外文關鍵詞: | perceived price, perceived quality, perceived risk, perceived value, brand equity, purchase intention, Shanzhai cell phone |
| 相關次數: | 點閱:96 下載:1 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
山寨手機以其低價、功能多樣、外型出眾等特色,在中國佔有約22%的手機市場,全球手機市場也可望超越20%,而在台灣市場佔有率則不到5%。但目前對於這種消費端的差異研究較少,大多數關於山寨手機的研究,都集中於文化影響層面,因此本研究透過探討消費者對山寨手機之購買意願及其影響因素,期望提供電子通訊業者在行銷低品牌權益產品時的參考,使其能認識消費者購買意圖,擬定適當的行銷模式以提升企業競爭力。
本研究整理相關文獻後,決定探討知覺價格、知覺品質、知覺風險、知覺價值、品牌權益與購買意願之間的因果關係,利用結構方程模式(Structural Equation Modeling)做為資料分析方法,以驗證各項假設,調查範圍針對台灣民眾,利用網路問卷方式收集資料,有效樣本數目總計310份,經分析後所得之結論如下
1.山寨手機的知覺價值對於購買意願沒有顯著的影響。
2.手機之品牌權益對於購買意願有顯著的正向影響,且品牌權益主導消費者的購買意願。
Shanzhai cell phone with its low-cost, multi-function, fashion appearance and other characteristics, rapidly expand its market share. There are 22% China market share of cell phone market and over 20% global market share, but interestingly less than 5% in Taiwan. For the difference consumer behavior, most studies on cell phone are focused on the level of cultural influence, this study explored consumers' cell phone through the purchase intention and its influencing factors, those who expect to provide electronic communications low brand equity in the marketing of reference products, to enable them to understand consumers' purchase intentions, the development of appropriate marketing model to improve the competitiveness of enterprises.
Based on literature and our own finding, the study investigates the relationship and design the model among perceived price, perceived quality, perceived risk, perceived value, brand equity and purchase intention. After the model had been tested with the method of structure equation modeling, the results demonstrate that perceived value have no significant influence purchase intention for the Shanzhai cell phone, and brand equity leads purchase intention.
中時電子報,http://money.chinatimes.com
中國中央電視台,經濟半小時:揭祕山寨機,2008,http://www.cctv.com
金融家月刊,2011 http://www.financier.com.tw
波特網,2010,http://www.pollster.com.tw
美國行銷學會,http://www.marketingpower.com
財訊雙週刊,2011,364期
高小強,2008,「中國山寨手機產業現況與發展趨勢」,拓墣產業研究所。
Gartner,2011,http://www.gartner.com
黃芳銘,2006,「結構方程式:理論與應用」,台北,五南出版社。
廖淑伶,2007,「消費者行為:理論與應用」,台北,前程文化。
華視新聞網,看”不”見的簡訊,2010,http://news.cts.com.tw
蕭文龍,2007,「多變量分析最佳入門實用書 – SPSS+LISREL(SEM)」,台北,碁峰資訊
Aaker, D.A. (1996), “Measuring brand equity across products and markets”, California Management Review, 38(3), 102-20.
Bhuian, S. N. (1997). Marketing cues and perceived quality: Perceptions of Saudi consumers toward products of the U.S., Japan, Germany, Italy, U.K. and France. Journal of Quality Management, 2(2), 217-235.
Biel, A. L. (1992). How brand image drives brand equity. Journal of Advertising Research, 32(6), RC6-RC12.
Blackett, T., & Harrison, T. (2001). Brand medicine: Use and future potential of branding in pharmaceutical markets. International Journal of Medical Marketing, 2(1), 33-49.
Bolton, R. N., & Drew, J. H. (1991). A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing, 55(1), 1-9.
Boyd, T. C., & Mason, C. H. (1999). The link between attractiveness of "extrabrand" attributes and the adoption of innovations. Journal of the Academy of Marketing Science, 27(3), 306-319.
Caruana, A., Money, A. H., & Berthon, P. R. (2000). Service quality and satisfaction - the moderating role of value. European Journal of Marketing, 34, 1338-1352.
Chang, H. H. (2008). Intelligent agent's technology characteristics applied to online auctions' task: A combined model of TTF and TAM. Technovation, 28(9), 564-577.
Chang, H. H., & Chen, S. W. (2008). The impact of online store environment cues on purchase intention trust and perceived risk as a mediator. Online Information Review, 32(6), 818-841.
Chang, T. Z., & Wildt, A. R. (1994). Price, product information, and purchase intention: An empirical study. Journal of the Academy of Marketing Science, 22(1), 16-27.
Cho, J., & Lee, J. (2006). An integrated model of risk and risk-reducing strategies. Journal of Business Research, 59(1), 112-120.
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Desai, K. K., & Talukdar, D. (2003). Relationship between product groups' price perceptions, shopper's basket size, and grocery store's overall store price image. Psychology & Marketing, 20(10), 903-933.
Dodds, W. B., & Monroe, K. B. (1985). The effect of brand and price information on subjective product evaluations. Advances in Consumer Research, 12, 85-90.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers product evaluations. Journal of Marketing Research, 28(3), 307-319.
Doyle, P. (1990). Building successful brands: The strategic options. Journal of Consumer Marketing, 7(2), 5-20.
Duman, T., & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311-323.
Farquhar, P. H. (1990). Managing brand equity. Journal of Advertising Research, 30(4), RC7-RC12.
Garvin, D. A. (1983). Quality on the line. Harvard Business Review, 61(5), 64-75.
Grace, D., & O'Cass, A. (2005). Service branding: consumer verdicts on service brands. Journal of Retailing and Consumer Services, 12(2), 125-139.
Grewal, D., Monroe, K. B., & Krishnan, R. (1998). The effects of price-comparison advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions. Journal of Marketing, 62(2), 46-59.
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (2008). Putting the service - Profit chain to work. Harvard Business Review, 86(7-8), 118.
Jacoby, J., Olson, J. C., & Haddock, R. A. (1971). Price, brand name, and product composition characteristics as determinants of perceived quality. Journal of Applied Psychology, 55(6), 570.
Johnson, M. D., Herrmann, A., & Huber, F. (2006). The evolution of loyalty intentions. Journal of Marketing, 70(2), 122-132.
Kashyap, R., & Bojanic D. C. (2000), A structural analysis of value, quality and price perceptions of business and leisure travelers, Journal of Travel Research, 39(1), 45-51.
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544-564.
Lichtenstein, D. R., Ridgway, N. M., & Netemeyer, R. G. (1993). Price perceptions and consumer shopping behavior - A field-study. Journal of Marketing Research, 30(2), 234-245.
Macintosh, G. (2002). Perceived risk and outcome differences in multi-level service relationships. Journal of Services Marketing, 16(2), 143-157.
Mitchell, V. W. (1999). Consumer perceived risk: conceptualizations and models. European Journal of Marketing, 33(1/2), 163-195.
Morgan, R. P. (2000). A consumer-orientated framework of brand equity and loyalty. International Journal of Market Research, 42(1), 65-78.
Morwitz, V. G., & Schmittlein, D. (1992). Using segmentation to improve sales forecasts based on purchase intent – which intenders actually buy. Journal of Marketing Research, 29(4), 391-405.
Naumann, E., & Jackson, D. W. (1999). One more time: how do you satisfy customer? Business Horizons, May-June, 71-76.
Olshavsky, R. W., Aylesworth, A. B., & Kempf, D. S. (1995). The price-choice relationship - A contingent processing approach. Journal of Business Research, 33(3), 207-218.
Petrick, J. F., (2005). Segmenting cruise passengers with price sensitivity, Tourism Management, 26(6), 753-762
Petruzzellis, L. (2010). Mobile phone choice: technology versus marketing. The brand effect in the Italian market. European Journal of Marketing, 44(5), 610-634.
Rowley, J. (1998). Quality measurement in the public sector: Some perspectives from the service quality literature. Total Quality Management, 9(2-3), 321-333.
Selnes, F. (1993). An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty. European Journal of Marketing, 27(9), 19-35.
Sethi, V., & Carraher, S. (1993). Developing measures for assessing the organizational impact of information technology - A comment on Mahmood and Soon’s paper. Decision Sciences, 24(4), 867-877.
Sirohi, N., McLaughlin, E. W., & Wittink, D. R. (1998). A modes of consumer perceptions and store loyalty intentions for a supermarket retailer. Journal of Retailing, 74(2), 223-245.
Snoj, B., Korda, A. P., & Mumel, D. (2004). The relationships among perceived quality, perceived risk and perceived product value. Journal of Product & Brand Management, 13(3), 156-167.
Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203-220.
Taylor, J. W. (1974). Role of risk in consumer behavior. Journal of Marketing, 38(2), 54-60.
Teo, T. S. H., & Yeong, Y. D. (2003). Assessing the consumer decision process in the digital marketplace. Omega-International Journal of Management Science, 31(5), 349-363.
Ulaga, W., & Chacour, S. (2001). Measuring customer-perceived value in business markets - A prerequisite for marketing strategy development and implementation. Industrial Marketing Management, 30(6), 525-540.
Wu, J. H., & Wang, S. C. (2005). What drives mobile commerce? An empirical evaluation of the revised technology acceptance model. Information & Management, 42(5), 719-729.
Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2), 195-211.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value - A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
校內:2016-09-09公開