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研究生: 詹承諺
Zhang, Cheng-Yan
論文名稱: 社群偵測應用於精準行銷之研究
A study on the application of community detection to precision marketing
指導教授: 徐立群
Shu, Lih-Chyun
學位類別: 碩士
Master
系所名稱: 管理學院 - 會計學系
Department of Accountancy
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 57
中文關鍵詞: 社群偵測精準行銷Louvain演算法二分圖解析度
外文關鍵詞: Community detection,, precision marketing,, Louvain algorithm, bipartite
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  • 本研究探討了社群偵測技術在精準行銷領域的應用潛力與成效。本研究的方法與一般利用分群演算法將顧客和商品進行分群的傳統方式不同,我們根據顧客購買記錄計算其與商品之間的購買次數。根據這些資訊,建立了顧客與產品之間的二分圖,然後在此基礎上運用社群偵測技術將顧客與產品分群,目標是分到同群的顧客與產品代表該群顧客對同群產品的偏好勝過對它群產品的偏好。為了提升社群偵測分群的精確度和適用性,本研究在基礎社群偵測演算法中引入了解析度參數。通過逐步提高解析度,我們找到較佳的分群方式,減少每個分群中的顧客與商品的數量,讓分群結果更加清晰易懂,最重要的是新的分群結果顯著提高了顧客回應率,因而驗證了社群偵測技術在精準定位顧客對產品之主要喜好,同時提升行銷績效上的價值。

    This study explores the potential and effectiveness of community detection technology in the field of precision marketing. Unlike traditional methods that use clustering algorithms to categorize customers and products, our approach calculates the purchase frequency between customers and products based on customer purchase records. Utilizing this information, we construct a bipartite graph between customers and products. Then, building on this foundation, we apply community detection technology to cluster customers and products. The goal is to group customers and products in such a way that customers in the same group have a stronger preference for products in their group compared to products in other groups. To enhance the accuracy and applicability of clustering based on community detection, this study introduces a resolution parameter into the basic community detection algorithm. By gradually increasing the value of resolution, we discover new ways of clustering, reducing the number of customers and products in each group, making the clustering results clearer and more understandable. Most importantly, the new clustering results significantly improve customer response rates, thereby validating the value of community detection technology in precisely targeting customers' primary preferences for products while enhancing marketing performance.

    摘要i 致謝vii 目錄viii 表目錄ix 圖目錄x 第一章、緒論1 第一節、研究背景與動機1 第二節、研究目的2 第三節、研究架構2 第二章、文獻回顧與背景知識3 第一節、精準行銷3 第二節、社群偵測(Community Detection)4 第三節、模塊度(Modularity)&Louvain 演算法 6 第四節、二分圖(Bipartite Graph)7 第三章、研究方法與架構9 第一節、模塊度(Modularity)公式介紹9 第二節、Louvain社群偵測演算法13 第三節、成本與效益分析16 第四節、社群偵測的解析度限制(Resolution limit)18 第五節、資料分析流程21 第四章、實證結果討論與分析23 第一節、資料來源23 第二節、實驗資料社群偵測結果23 第五章、結論36 參考文獻38 附錄40

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