過去探討人格特質與衝突管理策略或人格特質與組織承諾之研究為數甚多，但探究人格特質、衝突管理策略及組織承諾三者關係之研究卻十分稀少，因此本研究嘗試由現有文獻中整理出三者關聯性並提出一研究架構，再輔以實證調查方式檢視三者之關係。

本研究的實證部份是以問卷作為調查工具，採用電子問卷及紙本問卷兩種方式進行，研究對象為一般企業員工，紙本問卷共發放150份，回收120份，電子問卷共回收77份，扣除填答不完整之無效紙本與電子問卷共43份後(紙本41份,電子2份)，有效問卷共有156份，並將問卷調查所得的資訊處以信度分析、相關分析與回歸分析以驗證本研究之假說。

研究結果發現，企業員工在整合策略與價值承諾間存在正關聯，亦即企業員工使用整合策略越高，其價值承諾也會越高；而企業員工在整合策略與努力承諾間也存在正相關，表示企業員工使用整合策略越高，其努力承諾也會越高。此外，本研究亦發現特定的衝突管理策略對某些人格特質與組織承諾存在中介效果，意味企業應更重視員工的個人特質，並在人力資源的訓練與發展上多注重衝突管理策略的培養，使能提高企業員工的組織承諾。

There were plenty of studies on relationship of personality and conflict management strategy or of personality and organizational commitment, but there are a few studies on relationship of personality, conflict management strategy and organizational commitment, so that this study tried to find out their relationship from exist studies and to propose a research framework, and then conducted an empirical survey to examine the relationship of these three dimensions.

Questionnaires are used as the survey tools, including electronic questionnaires and paper questionnaires, and paper ones were distributed to 150 employees in all industries, 120 were responded; 77 electronic ones were responded. The amount of all effective questionnaires was 156. Information from these questionnaires was processed by statistical analysis software with correlation and regression analysis to test the hypothesis of this study.

This study found that integration strategy is positively related to value commitment, it means that the higher the employee uses integration strategy, the higher the value commitment of employee, and integration strategy is positively related to effort commitment, it means that the higher the employee uses integration strategy, the higher the effort commitment of employee. Besides, this study found that specific strategy of conflict management is partial mediation between specific personalities and organizational commitment.

These findings could applied to company operations concerning to training and development of human resources, means that employee’s should be given more weight in order to enhance employees’ organizational commitment.

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