| 研究生: |
劉宗明 Liu, Chung-Ming |
|---|---|
| 論文名稱: |
光環境與菜單圖樣設計對消費者點餐意願影響之研究 A Study on the Influence of Customer's Ordering Will by means of Lighting Environment and Menu Picture Design |
| 指導教授: |
蕭世文
Hsiao, Shih-Wen |
| 學位類別: |
碩士 Master |
| 系所名稱: |
規劃與設計學院 - 工業設計學系 Department of Industrial Design |
| 論文出版年: | 2011 |
| 畢業學年度: | 99 |
| 語文別: | 中文 |
| 論文頁數: | 107 |
| 中文關鍵詞: | 光環境 、色溫度 、唾液分泌 、點餐意願 |
| 外文關鍵詞: | lighting environment, color temperature, saliva secretion, ordering will |
| 相關次數: | 點閱:137 下載:29 |
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古諺云「民以食為天」,可見中國人自古將飲食視為與天等齊的一件大事。現在的餐飲相關產業挾其國家全力扶植與歷史文化的淵源,勢必在未來大放異彩,然而,餐廳經營能夠成功的各項因素環環相扣,無法一言以蔽之,但隨著人民生活水準的提升,舒適的用餐環境與氣氛漸漸成為一項不可忽視的因素,餐飲光環境設計或菜單圖樣的搭配即為其中一環。可惜對於設計師或餐飲經營者而言,相關領域的研究不可多得,因而本研究志在探究餐飲空間光環境及菜單圖樣搭配對於消費者生、心理的影響,期望找出一套可供遵循的設計法則,提供相關領域人員一個可靠的參考依據。
為了能夠更客觀、正確地量測人們在不同光環境或是菜單形式下,對飲食慾望的強度(本研究特別將之定義為點餐意願),除了利用語意差異法求得受測者的心理食慾感受,另外以麥克風器材記錄受試者吞嚥唾液時產生的聲響,取得受試者的生理吞嚥動作增加量,並以之代表生理食慾反應,為以往餐飲設計相關領域偏重質性研究的情況開創一個新領域。
研究結果發現,對於設計師或餐飲從業者而言,色溫度的影響終究沒有一份色彩鮮豔、垂涎欲滴的菜單來得重要,光環境的設計必須回歸營造舒適與氣氛的本質上。從生理反應(唾液分泌)的角度來看,女性受測者對於菜單的刺激產生的唾液分泌較男性多,說明女性可能有較高的點餐意願。另外,自認為較喜歡享受美食的受測者對於菜單的刺激有較高的心理食慾感受與生理吞嚥次數增加量,代表受測者的自我認知會反應至點餐意願的高低。本研究針對3D菜單所作的實驗發現,在現今技術下,使用者暈眩的問題一刻不解決,3D菜單最終只會是個話題、噱頭,對於消費者並無強烈的吸引力。
Chinese people treat diet as a very important thing since ancient times. The old saying goes 「food is the paramount necessity of the people」. Food and beverage related industries will yield unusually brilliant results in the future because of the full support of nation and origins of history and culture. However, the factors that will result in the success of a restaurant business are highly related, it is difficult to conclude clearly. A comfortable dining environment and atmosphere has gradually become factors can not be ignored according to the improvement of people's living standard, the design of restaurant lighting environment and menu pattern are the very factors. The related researches base on design and restaurant business are rare and hard to get. This study investigated the customers' physiological and psychological response to restaurant lighting and menu pattern, expects to find out design rules to be followed and provide relevant personnel a reliable reference.
In order to measure the intensity of desire (the present study defines it as the ordering will) in different lighting environment or menu pattern more objectively and accurately, this study used semantic differential method and microphone equipment to obtain subject's psychological feelings of appetite and the sound made by physiological swallowing. The sound of swallowing recorded by microphone equipment represents the subjects' physiological behavior of appetite which creates a new quantitative field in catering design researches.
The results of research showed that the influence of a colorful picture is greater than color temperature of light on appetite; the design of lighting environment should be considered how to create comfort and atmosphere more. Females may have higher ordering will from the physiological response (salivation) point of view, they secrete more than males. People who consider themselves enjoy delicious food more have higher psychological outcomes of appetite and more physiological swallowing times, the subject's self-perception will reflect the level of willingness to order. 3D menu will eventually be a topic of gimmicks and no strong appeal for consumers if the problems of dizziness not solved.
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網路資料
行政院主計處網站:http://www.dgbas.gov.tw/mp.asp?mp=1
Heresy,《立體顯示技術簡介 一、原理、技術分類》,2009。取自:http://kheresy.wordpress.com/2009/11/27/%e7%ab%8b%e9%ab%94%e9%a1%af%e7%a4%ba%e6%8a%80%e8%a1%93%e7%b0%a1%e4%bb%8b-%e4%b8%80%e3%80%81%e5%8e%9f%e7%90%86%e3%80%81%e6%8a%80%e8%a1%93%e5%88%86%e9%a1%9e/
楊桃數位網:http://www.ytower.com.tw/
唾腺位置圖:http://en.wikipedia.org/wiki/Parotid_gland
電生理學解釋:http://en.wikipedia.org/wiki/Electrophysiological