在飛行器運作階段全球的飛安事故中，航空器運作造成的損害(Operational damage)是飛行器系統或組件引起的故障，與飛安有相當的關聯，而航空器維修、保養過程複雜，維修程序極具高度專業且有時間上的限制，特別是隨著飛機使用率提升，航空公司為了提升準點率，導致維修人員的工作壓力、工作負荷隨之而來，進一步造成維修人員工作失誤率增加，可能衍生出飛航安全相關問題。因此，本研究探討修護員個人的工作壓力和工作倦怠造成影響，測量各構面的水準及其可能的因果關係；此外，考量情緒智商的調節變數，分析其調節對這些因果關係的調節作用。
本研究目的為瞭解飛機修護員的工作負荷、工作疲勞、負面情緒、工作壓力與工作倦怠間的關係，並透過情緒智商作用於工作負荷、工作疲勞、負面情緒對於工作壓力間的調節效果。共計回收387份問卷，有效問卷324份。將所蒐集到的資料採用描述性統計、信度分析、驗證性因素分析、結構方程模式建模、檢驗因果關係與調節效果，進行資料分析與驗證本研究所設定之假設。
在結構方程模型中的結果顯示：(1)工作負荷對於工作疲勞、負面情緒有顯著正相關；(2)工作疲勞、負面情緒對於工作壓力有顯著正相關；(3)工作壓力對於工作倦怠有顯著正相關；然而，(4)工作負荷對於工作壓力無顯著正相關；(5) 情緒智商在工作負荷、工作疲勞、負面情緒對於工作壓力也不具干擾效果；另外，模式發現(6)負面情緒對於工作疲勞則具有顯著正相關。

In the aircraft operation phase of the global flight safety incidents, operational damage is from the failure of aircraft systems or components and is directly related to flight safety. The aircraft repairing and maintenance process is sophisticated and the procedures are highly professional and time-bound. In particular, as the utilization rate of aircraft increases, the demand for the punctuality of airline arrivals results in work stress and workload for the repairmen and further causes an increase in the error rate of aircraft repairman. It may lead to aviation safety-related problems.
The purpose of this study is to understand the relationships among workload, work exhaustion, negative affectivity, work stress, and burnout among aircraft repairman, and to investigate the moderating effect of emotional intelligence on the linkages of workload, work exhaustion, negative affectivity to work stress. A total of 324 valid questionnaires were collected with the effective sample rate of 83.7%. The data collected are analyzed and tested by descriptive statistics, reliability analysis, confirmatory factor analysis, structural equation modeling, and examination of the causal relationship and moderation effects to verify the hypotheses proposed in this study.
The results from the structural equation modeling shows that (1) work load has a significant positive correlation with work exhaustion and negative affectivity; (2) work exhaustion and negative affectivity have a significant positive correlation with work stress; (3) work stress has a significant positive correlation with burnout; however, (4) work load has no significant positive correlation with work stress; (5) emotional intelligence does not moderate the linkages of workload, work exhaustion, and negative affectivity to work stress; in addition, the results shows that (6) negative affectivity has a significant positive correlation with work exhaustion.

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