簡易檢索 / 詳目顯示

研究生: 白瑞恩
Phall, Sreyoun
論文名稱: 銷售促銷工具對購買意願的影響:調節焦點的調節作用
THE INFLUENCE OF SALES PROMOTION TOOLS ON PURCHASE INTENTION: MODERATING EFFECT OF REGULATORY FOCUS
指導教授: 郭亞慧
Kou, Ya-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 43
外文關鍵詞: Sales promotion tools, Purchase intention, Regulatory focus
相關次數: 點閱:53下載:9
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • This study aimed to examine and distinguish the effects of two specific sales promotion tools, namely sale discounts and bonus packs, on consumers' purchase intention. An additional objective was to explore the interaction between these sales promotion methods and consumers' regulatory focus on purchase intention. A total of 110 participants, predominantly between the ages of 18 and 25 in Cambodia, completed the survey for this study. Furthermore, the study observed an interesting pattern among customers with a high level of promotion focus (and a low level of prevention focus). Specifically, this group exhibited a higher purchase intention when products were accompanied by bonus packs, while sale discounts resulted in a lower purchase intention. These findings suggest that the influence of sales promotion tools on purchase intention is contingent upon consumers' regulatory focus, particularly their level of promotion focus.
    The study provides empirical evidence was not supporting the greater impact of bonus packs on purchase intention than sale discounts. Moreover, it highlights the differential effects of sales promotion tools based on consumers' regulatory focus, specifically noting the higher purchase intention associated with bonus packs for individuals with a high promotion focus.

    ABSTRACT I ACKNOWLEDGEMENT II TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURE VI CHAPTER ONE INTRODUCTION 1 1.1 Research Background 1 1.2 Research Gap 2 1.3 Research Objectiveness 2 CHAPTER TWO LITERATURE REVIEW 3 2.1 Sales Promotion Tools 3 2.2 Regulatory Focus 6 2.3. Purchase Intention 10 2.4 Hypothesis Development 11 2.4.1 Sales Promotion Tools and Purchase Intention 11 2.4.2 Moderating Effect of Regulatory Focus 12 2.5 Conceptual Framework 13 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 14 3.1 Research Design 14 3.2 Measurement 15 3.2.1. Purchase intention 15 3.2.2. Regulatory Focus 15 3.3 Sample and Data Collection 17 CHAPTER FOUR RESEARCH RESULTS 20 4.1. Manipulation Check 20 4.2 Hypotheses Testing: ANOVA and Process Macro. 20 4.2.1 Two ways ANOVA: the effect of Regulatory Focus and sales promotion tools on Purchase Intention 21 4.2.2. Process Macro Model 1: Results 22 CHAPTER FIVE CONCLUSION AND SUGGESTIONS 25 5.1 General Discussion 25 5.2 Theoretical Contribution 26 5.3 Managerial Implications 26 5.4 Limitations and Future Research Suggestions 27 REFERENCES 28 APPENDIX 35

    Aaker , J., & Angela, Y. (2001). I Seek Pleasures and ‘We’ Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion. Journal of Consumer Research, 28(1), 33-49. doi: doi:10.1086/321946
    Agmeka, F., Wathoni, R., & Santoso, A. (2019). The Influence of Discount Framing towards Brand Reputation and Brand Image on Purchase Intention and Actual Behaviour in e-commerce. 851-858. doi:10.1016/j.procs.2019.11.192
    Ahmad , A., Fauzi, R., Ditta, A., Idris , I., & Yazid, M. (2020). The Role of Perceived Benefits and Perceived Risks Towards the Consumers’ Purchase Intention Via E-Commerce: An Evidence From Indonesia. Solid State Technology, 63(2s), 3257-3274.
    Ahmadinejad, B., Asli, H., & Ahmadinejad, S. (2017). The Effect of Perceived Risk in Discount Condition on the e-Purchase Intention. Journal of Business and Management, 2, 1-8.
    Alvarez , B., & Casielles, R. (2005). Consumer evaluations of sales promotion: the effect on brand choice. European Journal of Marketing, 39(1/2), 54-70. doi:http://dx.doi.org/10.1108/03090560510572016
    Amirtha , R., Sivakumar, V., & Hwang, Y. (2021). Influence of Perceived Risk Dimensions on e-Shopping Behavioural Intention among Women—A Family Life Cycle Stage Perspective. Journal of Theoretical and Applied Electronic commerce Research, 16(3), 320-355. doi:doi:10.3390/jtaer16030022
    Anam , B. (2018). Sales Promotion and Price Discount Effect on Consumer Purchase Intention with the Moderating Role of Social Media in Pakistan. journal of Business Management, Vol, 3 (4): 50-58.
    Atorough , P., & Donaldson , B. (2012). The relationship between regulatory focus and online shopping - perceived risk, affect, and consumers' response to online marketing. International Journal of Internet Marketing and Advertising,, 7(4), 333-358. doi:doi:10.1504/IJIMA.2012.051615
    Atorough , P., & Donaldson , B. (2012). The relationship between regulatory focus and online shopping – perceived risk, affect, and consumers’ response to online marketing. International Journal Internet Marketing and Advertising, 7(4), 333-358.
    Ben , L. (2010). Consumer Perceptions of Extra-free Product Promotions and Discounts: The Moderating Role of Perceived Risk. Journal of products and brand management, 19(7), 496-503. From http://dx.doi.org/10.1108/10610421011086919
    Bhukya, R., & Singh, S. (2015). The effect of perceived risk dimensions on purchase intention. American Journal of Business, 30(4), 218-230.
    Brockner, J., Higgins , E., & Low, M. (2004). Regulatory focus theory and the entrepreneurial process. Journal of Business Venturing, 19(2), 203-220. doi:10.1016/s0883-9026(03)00007-7
    Burton , S., Rechard , G., Netemeyer , Donald , R., & Lichtenstein. (1995). Gender Differences for Appearance-Related Attitudes and Behaviors: Implications for Consumer Welfare. Journal of Public Policy & Marketing, 14(1), 60-75. doi:doi:10.1177/074391569501400106
    Chae, B., & Hoegg, J. (2013). The future looks ‘right’: effects of the horizontal location of advertising images on product attitude. Journal of Consumer Research, 40(2), 223-238. doi:10.1086/669476
    Chan , T., Cheung , C., & Lee , Z. (2017). The state of online impulse-buying research: A literature analysis. Information & Management,, 54(2), 204-217. doi:doi:10.1016/j.im.2016.06.001
    Chandon, P., Wansink, B., & Laurent, G. (2000). A benefit congruency framework of sales promotion effectiveness. Journal of Marketing, 64(4), 65-81. From https://doi.org/10.1509/jmkg.64.4.65.18071
    Chandran , S., & Morwitz, V. (2006). The price of “free”-dom: Consumer sensitivity to promotions with negative contextual influences. Journal of Consumer Research, 33, 384-392.
    Chia, L., Li, C., & Kuo, C. (2017). Exploring the effects of online customer reviews, regulatory focus, and product type on purchase intention: Perceived justice as a moderator. Journal of Computers in Human Behavior, 69, 335-346.
    Chiang, C. (2014). The Effects Of The Antecedents Of Service Purchase Intention In The Context Of Monetary Sales Promotion (Vol. 64). Acta Oeconomica. doi:10.1556/AOecon.64.2014.Suppl.13
    Chiu, C., Wang, E., Fang, Y., & Huang, H. (2012). Understanding customers’ repeat purchase intentions in B2C e-commerce: The roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal, 24(1), 85-114. doi:doi:10.1111/j.1365-2575.2012.00407.x
    Darke, P., & Chung , C. (2005). Effects of pricing and promotion on consumer perceptions: it depends on how you frame it. Journal of Retailing, 81(1), 35-47. doi:doi:10.1016/j.jretai.2005.01.002
    Das , G. (2015). Regulatory focus as a moderator of retail shopping behaviour. Journal of Strategic Marketing, 1-16. doi:doi:10.1080/0965254X.2015.1063679
    Das, G. (2015). Regulatory focus as a moderator of retail shopping behaviour. Journal of Strategic Marketing, 24(6), 484-499.
    Davis, I. a. (1992). Promotion Has a Negative Effect on Brand Evaluations: Or Does It? Additional Disconfirming Evidence. Journal of Marketing, 29(1), 143.
    Dawson , S., & Kim , M. (2009). External and internal trigger cuse of implues buying online . Journal of Direct Marketing: An International , 3(1), 20-34.
    Diamond , W. (1992). Just what is a “dollar’s worth”? Consumer reactions to price discounts vs. extra product promotions. . Journal of Retailing, 68, 254-270.
    Eun Lee , J., & Stoel , L. (2014). High versus low online price discounts: effects on customers’ perception of risks. . Journal of Product & Brand Management, 23(6), 401-412.
    Fang, C., & lee, C. (2015). The Impacts of Green Claims on Coffee Consumers’ Purchase Intention. British Food Journal, 117(1), 195-209.
    Garretson, J., & Glow, K. (1999). J. A., & Clow, K. E. (1999). The influence of coupon face value on service quality expectations, risk perceptions and purchase intentions in the dental industry. Journal of Services Marketing,, 13(1), 59-72. doi:10.1108/08876049910256122
    Gilbert, D., & Jackaria, N. (2002). The Efficacy of Sales Promotions in UK Supermarkets: A Consumer View. International Journal of Retail & Distribution Management, 315-323.
    Herzenstein, M., Posavac, S., & Brakus, J. (2007). Adoption of new and really new products: The effects of self-regulation systems and risk salience. Journal of Marketing Reseach, 44, 251-260. doi:https://doi.org/10.1509/jmkr.44.2.251
    Higgins , E., Ronald , S., Friedman, Rober, E., Harlow, Lorraine, C., . . . Ayduk. (2001). Achievement orientations from subjective histories of success: Promotion pride versus prevention pride. European Journal of Social Psychology, 31(1), 3-23. doi:doi:10.1002/ejsp.27
    Higgins, E. T. (1997). Beyond pleasure and pain. American Psychologist, 52(12), 1280–1300.
    Ho, S., & Ng , V. (1994). Customers’ Risk Perceptions of Electornic Payment System. International Journal of Bank Marketing , 12(8), 26-38.
    Jeleel, O. W. (2012). The impact of sales promotion on organization effectiveness in Nigerian manufacturing industry. Journal of Marketing and Business Research, Vol. 1(4) pp. 123-131.
    Jung Eun Lee, L. S. (2014). High versus low online price discounts: effects on customers’ perception of risks. Journal of Product & Brand Management, 23(6), 401–412.
    Kahneman, D., & Tversky, A. (1979). Prospect Theory: An Analysis of Decision Under Risk. World Scientific Handbook in Financial Economics Series, 47(2), 99-127. doi:doi:10.1142/9789814417358_0006
    Keni, K., & Nicholas, W. (2020). The Role of Consumers' Perceived Risk and Sales Promotion Towards Consumers' Intention to Visit in theFast-Food Restaurant Sector During the Current COVID-19 Pandemic. Advances in Economics, Business and Management Research, 174, 10-17.
    Kim , D., Ferrin, D., & Rao, H. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544-564. doi:doi:10.1016/j.dss.2007.07.001
    Kim, J., & Ryu, G. (2008). Regulatory focus and tensile price claims. (28), 197-217.
    Kivetz , R., & Simonson , I. (2002). Earning the Right to Indulge: Effort as a Determinant of Customer Preferences toward Frequency Program Rewards. Journal of Marketing Research, 39(2), 155-170. doi:https://doi.org/10.1509/jmkr.39.2.155.19084
    Kwok , S., & Uncles , M. (2005). Sales promotion effectiveness: The impact of consumer differences at an ethnic-group level. The Journal of Product and Brand Management, 14(2/3), 170-186. doi:doi:10.1108/10610420510601049
    Lamasi , W., & Santoso, S. (2022). The influence of promotion, product quality and brand image towards customer purchase decisions of Wardah cosmetic products. International Journal of Research in Business and Social Science, 11(2), 67-73. From https://doi.org/10.20525/ijrbs.v11i2.1579
    Lee, F., & Stoel, L. (2014). High versus low online price discounts: effects on customers’ perception of risks. Journal of Product & Brand Management, 23(6), 401-412.
    Lee, J. E. (2014). High versus low online price discounts: effects on customers’ perception of risks. Journal of Product & Brand Management, 23(6), 401–412.
    Lee, J., & Watkins, B. (2016). YouTube vloggers’ influence on consumer luxury brand perceptions and intentions. Journal of Business Research, 69(12), 5753-5760. doi:10.1016/j.jbusres.2016.04.171
    Lichtenstein, Donald, R., Ridgway, Nancy, M., & Neteme. (1993). Price Perceptions and Consumer Shopping Behavior: A Filed Study. Journal of Marketing Research, 30(2), 234-245. doi:doi:10.1177/002224379303000208
    Lichtenstein, D., Netemeyer, R., & Burton , S. (1990). Distinguishing Coupon proneness from Vulue Consciousness: An Acquistion-Transaction Utility Theory Perspective. Journal of Marketing, 54(3), 54-67. doi:doi:10.1177/002224299005400305
    Lowe , B. (2010). Consumer Perceptions of Extra-free Product Promotions and Discounts. The Moderating Role of Perceived Risk. Journal of Product and Brand Management , 19(7), 496-503.
    Manjo, S. N. (2013). Impact of Sales Promotion Tools on Consumer’s Purchase Decision towards White Good (Refrigerator) at Durg and Bhilai Region of CG, India. Journal of Management Sciences, Vol. 2(7), 10-14.
    McCroskey, J., & McCain, T. (1974). The measurement of interpersonal attraction. Speech Monographs, 41(3), 261–266. doi:10.1080/03637757409375845
    Meldarianda, R., Lisan, H., Kristen, U., & Bandung , M. (2010). The Effect of Store Atmosphere on Buying Interest of Consumers at Resort Café Atmosphere Bandung. Journal of Business and Economics, 17(2), 97-108.
    Mishra , A., & Mishra , H. (2011). The Influence of Price Discount Versus Bonus Pack on the Preference for Virtue and Vice Food. Journal of Marketing Research , 48(11), 196-206.
    Mishra , A., & Mishra, H. (2011). The influence of price discount versus bonus pack on preference for virtue and vice foods. Journal of marketing research , 48(1), 196-206.
    Mitra, K., Reiss, M., & Capella, L. (1999). An examination of perceived risk ,information search and behavioral intentions in search , experience and credence. Journal of Services Marketing, 13(3), 208-228. doi:doi:10.1108/08876049910273763
    Ndubisi, N., & Chew, T. (2006). Awareness and usage of promotional tools by Malaysian consumers: the case of low involvement products. Management Research News, 29(1/2), 28-40. doi:doi:10.1108/01409170610645420
    Nguyen, J. a. (2018). The Potential Impact of Service Quality Uncertainty and Retail Pricing Strategies on Consumer Purchase Intention. Journal of Distribution Science, 13-21.
    Park, J., Lennon, S., & Stoel , L. (2005). On-Line Product Presentation: Effects on Mood, Perceived Risk, and Purchase Intention. Psychology & Marketing, 22(9), 695-719. doi:doi:10.1002/mar.20080
    Perkins, A., & Forehand, M. (2011). Implicit self-referencing: the effect of nonvolitional self-association on brand and product attitude. Journal of Consumer Research, 39(1), 142-156. doi:10.1086/662069
    Prasetyo, E., Sopiah, & Zen , F. (2019). The Effect of Discount Price on Purchasing Intentions Through Consumer’s Perceived Risk in the Flash Sale Program at Shopee. Advances in Economics, Business and Management Research, 124, 633-643.
    Prasetyo, E., Sopiah, & Zen, F. (2019). The Effect of Discount Price on Purchasing Intentions Through Consumer’s Perceived Risk in the Flash Sale Program at Shopee. Advances in Economics, Business and Management Research, 124, 633-643.
    Qazi , T., Muzaffar , S., Khan , A., & Basit , A. (2021). Offer To Buy: The Effectiveness Of Sales Promotional Tools Towards Purchase Intention. Bulletin of Business and Economics, 10(3), 31-39.
    Qazi, M. K. (2021). The effectiveness of sales promotional tools towards purchase intention. Business and Economics, 10(3), 33-42.
    Rahmani, Z., Mojaveri, H., & Allahbakhsh, A. (2012). Review the Impact of Advertising and Sale Promotion on Brand Equity. Journal of Business Studies Quarterly, 4(1), 64-73.
    Rahmani, Z., Mojaveri, H., & Allahbakhsh, A. (2012). Review the Impact of Advertising and Sale Promotion on Brand Equity. Journal of Business Studies Quarterly, 4(1), 64-73.
    Ramanathan, S., & Dhar, S. (2010). The Effect of Sales Promotions on the Size and Composition of the Shopping Basket: Regulatory Compatibility from Framing and Temporal Restrictions. Journal of Marketing Research, 47(3), 542-552. From https://doi.org/10.1509/jmkr.47.3.542
    Samadi, M., & Yaghoob-Nejadi, A. (2009). A Survey of the Effect of Consumers’ Perceived Risk on Purchase Intention in E-Shopping. Business Intelligence Journal, 2(2), 255-430.
    Santini, F., Sampaio, C., Perin , M., Espartel, L., & Ladeira , W. (2015). Moderating Effects of Sales Promotion Types. Bar Brazilian Administration Review, 2(2), 169-189.
    Sarin, S., Sego, T., & Chanvarasuth, N. (2003). Strategic Use of Bundling for Reducing Consumers’ Perceived Risk Associated with the Purchase of New High-Tech Products. Journal of Marketing Theory and Practice, 11(3), 71-83. doi:10.1080/10696679.2003.11658502
    Shaizatulaqma, K., Themoli, M., & Yen, N. (2018). Influence of consumers’ perceived risk on consumers’ online purchase intention. Journal of Research in Interactive Marketing, 309-327.
    Simonian, M., Forsythe, S., Kwon, W., & Chattaraman, V. (2012). The role of product brand image and online store image on perceived risks and online purchase intentions for apparel. doi:doi:10.1016/j.jretconser.2012.03.006
    Solenski, V. (2017). Influence Of Price Discount and Sales Promotion On Impulse Buying. Online Journal of University Faculty of Social and Political Sciences Students, 4(2), 1-10.
    Sozer, E. (2019). The Effect Of Dynamic Pricing On Holiday Purchase Intentions: Moderated Mediation Role Of Perceived Risk. Journal of Akdeniz University Tourism Faculty, 7(1), 57-84.
    Spears , N., & Singh , S. (2004). Measuring Attitude toward the Brand and Purchase Intentions. Journal of Current Issues & Research in Advertising, 26(2), 53-66. doi:DOI: 10.1080/10641734.2004.10505164
    Spence , H., Engel, J., & Blackwell , R. (1970). Perceived Risk in Mail-Order and Retail Store Buying. Journal of Marketing Research,, 7(3), 364-369. doi:doi:10.1177/002224377000700313
    Sulaiman, Y., Yusr, M., & Ismail, K. (2017). The Influence of Marketing Mix and Perceived Risk Factors on Online Purchase Intentions. International Journal of Research in Business Studies and Management, 4(9), 30-40.
    Suwarno, B. (2020). An empirical examination of price discount, bonus pack, and instore display on consumers’ purchase intention. International Journal of Science and Business, 4(4), 303-314. doi: 10.5281/zenodo.3661184
    Sweeny , J., Soutar, G., & Johnson, L. (1999). The role of perceived risk in the qualityvalue relationship : A study in a retail environment. A study in a retail environment, 75(1), 77-105. doi:doi:10.1016/s0022-4359(99)80005-0
    Tan , S., & Chau, S. (2004). While stocks last! Impact of framing on consumers’ perception of sales promotions. The Journal of Consumer Marketing, 21(4/5), 343-455. doi:doi:10.1108/07363760410549168
    Tehmina , F., Sumaira, M., Abdul, A., & Abdul, A. (2021). Offer To Buy: The Effectiveness Of Sales Promotional Tools Towards Purchase Intention. Bulletin of Business and Economics, 10(3), 33-42.
    Thomas, V., & Fowler, K. (2021). Close Encounters of the AI Kind: Use of AI Influencers As Brand Endorsers. Journal of Advertising, 50(1), 11-25. doi:10.1080/00913367.2020.1810595
    Totten, J. B. (1994). How to Profit from the New Power of Promotion Marketing. 2 ed. The Dartnell Corporation, 226 p.
    Tumbuan , W., & Waani , R. (2015). the Influence of Price Discount, Bonus Pack, and in-Store Display on Impulse Buying Decision in Hypermart Kairagi Manado. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 3(3), 420–428.
    Wang , J., & Lee, A. (2006). The Role of Regulatory Focus in Preference Construction. Journal of Marketing Research, 43(1), 28-38. doi:doi:10.1509/jmkr.43.1.28
    Wang , L., Jin , M., & Yang, Z. (2020). Regulatory focus and consumption of counterfeit luxury goods: Roles of functional theories of attitudes and perceived similarity. Journal of Business Research, 107, 50-61. From https://doi.org/10.1016/j.jbusres.2019.10.026
    Wee, T. (2004). Extending human personality to brands: the stability factor. Journal of Brand Management, 11(4), 317-330. doi:10.1057/palgrave.bm.2540176
    Weijters, B., & Baumgartner, H. (2012). Misresponse to Reversed and Negated Items in Surveys: A Review. Journal of Marketing Research, 49(5), 737-747. doi:https://doi.org/10.1509/jmr.11.0368
    Wierenga, S. a. (2009). Sales promotions and channel coordination. Journal of the Academy of Marketing Science, 383–397.
    Williams, O., Babatunde, H., & Jeleel , B. (2012). The impact of sales promotion on organization effectiveness in Nigerian manufacturing industry. Universal Journal of Marketing and Business Research, 1(4), 123-131.
    Xu, Y., & Huang , J. (2014). Effect of price dicount and bonus packs on online impluse buying . Social Behavior and Personlity , 42(8), 1293-1302.
    Yaty Sulaiman, M. M. (2017). The Influence of Marketing Mix and Perceived Risk Factors on Online Purchase Intentions. Journal of Research in Business Studies and Management, 4(9), 30-40.
    Yohana, N., Dewi, K., & Giantari, G. (2020). The Role of Brand Image Mediates the Effect of Electronic Word of Mouth (E-WOM) on Purchase Intention. American Journal of Humanities and Social Sciences Research (AJHSSR), 4(1), 215-220.
    Zhu, P., Wang, Z., Li , X., Liu, Y., & Zhu, X. (2020). Understanding Promotion Framing Effect on Purchase Intention of Elderly Moblie App Consumers. Electronic Commerce Research and Applications,. doi:https://doi.org/10.1016/j.elerap.2020.101010

    下載圖示 校內:立即公開
    校外:立即公開
    QR CODE