近幾年台積電五奈米、三奈米等先進製程陸續在南台灣設廠，許多物流業者紛紛投入此市場設置物流中心，使得競爭愈加劇烈。台灣科學園區高科技產業運用第三方物流來解決供應鏈管理的協同運作以強化競爭力及永續經營已是一種趨勢。本研究以個案方式探討高科技廠商透過供應鏈作業參考(Supply Chain Operations Reference，SCOR)模式，從配送端使用PDCA管理循環(規劃Plan、執行Do、檢核Check、改善Act)建構出一套與第三方物流之供應鏈協同參考指引，以需求規劃、執行、整合、績效評估四個主要管理流程細分各項作業與活動，過程中不斷檢視供應鏈各鏈結問題，期間發展雙方資訊平台分享資訊，最後以相關績效指標來評估整合後之成效，說明模式之可行性。由個案研究結果顯示台灣科學園區的產業供應鏈隨著全球經濟貿易活動快速的發展已邁向國際化分工，需仰賴全球供應鏈系統的有效支援，因高科技產品生命週期短，具有少量、多樣、多頻率的供應鏈需求特性，在考量物流委外決策時，時間與品質是重要因素。園區內第三方物流藉著地緣優勢，長期處理高科技廠商的物流經驗以及物流人才高服務品質經常獲得青睞。而合夥關係欲成功建立，必須依循一系列嚴謹的流程與步驟，分階段進行。雙方透過資訊分享，整合各項作業流通，掌握物流時效及庫存，降低成本，提升品質及快速回應市場，並獲得顧客忠誠度。因此，如何善用第三方物流資源以專注核心技術考驗高科技廠商，而第三方物流如何在競爭激烈的環境中脫穎而出，除了加速建置跨組織資訊平台，迅速解決供應鏈問題，更應提供全面性物流整合，採用創新技術串聯全球供應鏈體系，使得各鏈結更加順暢，增加合夥誘因。雙方建構在互惠、互信基礎下，完成最適度的整合。

In recent years, the TSMC (the Taiwan Semiconductor Manufacturing Company) has continuously set up factories for five-nanometer and three-nanometer technology node semiconductor manufacturing, as well as other advanced manufacturing processes in southern Taiwan. In keeping with this, various logistics companies have set up their own logistics centers in the market, which has resulted in fierce competition. It has become a trend for the high-tech industries in science parks around Taiwan to use third-party logistics to resolve issues surrounding the coordinated supply chain management operations to strengthen competitiveness and lead to sustainable operation. Through case studies, this study explores the complete procedure by which high-tech businesses can build their partnerships with third-party logistics operators using the Supply Chain Operations Reference model (SCOR) to construct a collaborative reference for third-party logistics supply chain use of the plan-do-check-act (PDCA) cycle. The model consists of operations and activities related to four management processes, including demand planning, execution, integration, and performance evaluations, that can be used to examine the issues encountered in business supply chains and make improvements. Meanwhile, an information system platform for information sharing between both sides is also developed. Finally, relevant performance indicators are used to evaluate the effectiveness and feasibility of the model. The research results indicate that the industrial supply chains in the science parks in Taiwan are very unique. With the rapid development of global economic and trade activities leading to international labor division, efficient support from the global supply chain system is needed. Due to the demand characteristics of small, diverse, and multi-frequency supply chain systems, high-tech products are required for the supply chain that have specific characteristics, including a shorter product life cycle, being fewer in quantity, being highly diverse, and having a rapid time to market. Time and quality are important factors related to making decisions on logistics outsourcing. The third-party logistics companies in science parks take the lead because of their geographical advantages, long-years of experience handling goods for high-tech industries, and high quality talent. Successful partnership building requires compliance with a set of rigorous processes and steps that occur in stages. Through information sharing, the two parties integrate various operations, manage and control logistics timelines and inventory, reduce costs, improve quality, respond quickly to the market, and gain customer loyalty. Therefore, determining how to make good use of third-party logistics resources to focus on core technology is a challenge for high-tech manufacturers, as well as determining how third-party logistics can stand out in a highly competitive environment. In addition to accelerating the establishment of a cross-organizational information platform, providing accurate information for customers to make decisions, and quickly dealing with supply chain issues, manufacturers should also expand value-added activities, provide total solution logistics planning, and use innovative technology to help customers connect global supply chain systems in order to enable logistics to work smoothly and increase incentives for partnership. Based on mutual benefits and mutual trust, the two parties will promote the development of partnerships and complete the most appropriate integration due to improved incentives to do so.

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