對於實施IS0 9000的組織而言，ISO 9000是一套必須長久維持的管理制度，而其能否在組織內部發揮持續性之品質改善成效，並達到企業之整體策略目標，與其實施過程有著密不可分的關係。因此，須以策略性之角度來審視實施ISO 9000之狀況，才能有效地將品質目標與企業策略目標相結合。國內外學者提出的實施步驟，多為以通過認證之短期目標而發展之出之任務與活動。多位學者曾指出這樣的方式並不完備，比如Anttila(1992)即提出以專案管理之觀點來實施品質專案，才能達到長期品質策略管理之目的。本文試圖以專案管理之觀點來探討ISO 9000之專案實施過程，分析其各階段過程中之專案要素，並以策略性之觀點審視之，以發展一套得以有效長期運作並能發揮企業成效之實施模式。
本文以個案研究法，主要採參與觀察之資料蒐集方式來進行研究。經分析後，本文將ISO 9000實施階段彙整為認知期、積極投入期、變革期、強化期與持續改善期五大週期，並歸納出週期目標、週期規劃、週期活動、涉入層級、活動之可見性、週期控制要項及矯正行動等七大專案成功要素。本研究以此五大週期、七大要素為主軸，發展出一套企業成功推動ISO 9000之實施模式。
個案公司在實施ISO 9000後之實際效益有：1.公司體質及制度得以健全；2.產品及服務品質改善機制得以具備；3.服務穩定性與產品創新性得以實現；4.資訊取得之容易性與正式化程度之提高；5.權責之清楚劃分與管理品質之提昇。

For ISO 9000 certified organizations, ISO 9000 is a management system which must be maintained in the long run. It is much concerned with the implementation process if ISO 9000 could bring the continual effect of quality improvement and achieve organization’s strategy objective. We should overview the status of ISO 9000 implementation in the strategic position, so that we can connect the quality goal with the organization’s strategic objective. The implementation steps which scholars addressed most put their emphasis on certification. Some scholars considered them incomplete, such as Anttila(1992).He addressed that it will achieve the long-term vision of strategic quality management only in the viewpoint of project management. In this study, the ISO 9000 implementation process will be analyzed by the principle of project management to find out the project elements of each project phase. In this way, an implementation model of bringing organization performance will be developed.
The case study will be taken as the study method, and the participated observation will be the main method to gather data. After analyzing, ISO 9000 implementation process are concluded into 5 phases, including of Awareness phase, Start-up phase, Translation phase, Consolidation phase, and Continually-improving phase. And the project elements among the process are concluded into 7 ones, including of Phase objective, Phase planning, Phase action, Involvement level, Visibility of action, Phase controlling, and Corrective action. The implementation model will be developed with the 5 phases and 7 elements.
The real effects of the case company were discovered as (1) Management system is built to improve organization’s ability. (2) Mechanism for quality improving of product and service is possessed. (3)Stability of service and innovation of product are attained. (4)Information is easier to obtain and Formality is higher than before. (5)Job responsibility and authority is clearer so that the management quality can be promoted.

一、中文部分
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2. 林公孚（民83），「突破ISO 9000-國際化品質經營之道」，中華民國品質管制學會。
3. 高啟輔（民84），「服務業建立ISO 9000品質保證制度之實證研究」，國立台灣科技大學管理技術研究所碩士論文。
4. 蔡呈欣（民86），「服務業建立ISO 9000品質保證制度之現況分析、過程模式與實證研究」，國立台灣大學工業工程研究所碩士論文。
5. 謝宗翰（民82），「企業推行ISO 9000系列品保制度之過程模式探討」，國立中山大學企業管理研究所碩士論文。
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