簡易檢索 / 詳目顯示

研究生: 姚孟妤
Yao, Meng-Yu
論文名稱: 品牌資產在觀光產業之探索
Exploring Brand Equity in the Hospitality Industry
指導教授: 溫敏杰
Wen, Miin-Jye
學位類別: 碩士
Master
系所名稱: 管理學院 - 統計學系
Department of Statistics
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 25
中文關鍵詞: 品牌資產品牌資產維度感知價值結構方程模型
外文關鍵詞: Brand equity, brand equity dimensions, perceived value, structural equation modeling
相關次數: 點閱:87下載:2
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 品牌資產是市場行銷的核心概念,品牌資產可以影響顧客的迴響,也可以創造公司的價值。本研究目的在藉由結構方程模式,探討品牌資產維度、感知價值與整體品牌資產的關聯性。分析結果顯示,上述所提到的構面對整體品牌資產有統計上顯著的影響,可提供管理者制定品牌策略時之參考。

    Brand equity is a core concept of marketing now. Brand equity can affect consumer's response and create value to a firm. This study aims to find a relationship between brand equity dimensions, perceived value and overall brand equity by using structural equation modeling. Findings show that all the constructs have a statistically significant influence toward overall brand equity. It provides a reference to managers to draw up brand strategies.

    摘要i Abstract ii 誌謝iii Table of Contents iv List of Tables vi List of Figures vii Chapter 1. Introduction 1 1.1. Background and Motivation . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.2. Objectives and Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.3. Study Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 2. Literature Review 3 2.1. Brand Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2. Service Quality and Perceived Value . . . . . . . . . . . . . . . . . . . . . 3 2.3. Links among Brand Equity Dimensions and Perceived Value Toward Overall Brand Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2.3.1. Relationships among Brand Equity Dimensions . . . . . . . . . . . 4 2.3.2. Relationships among Brand Awareness, Perceived Value and Brand Loyalty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.3.3. Relationships among Brand Equity Dimensions and Overall Brand Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 3. Methodology 6 3.1. Conceptual Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3.2. Research Hypotheses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.3. Research Designs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.3.1. Questionnaire Design . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.3.2. Sampling Design . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.4. Data Analysis Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3.4.1. Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3.4.2. Confirmatory Factor Analysis . . . . . . . . . . . . . . . . . . . . 8 3.4.3. Structural Equation Modeling . . . . . . . . . . . . . . . . . . . . . 10 Chapter 4. Results 11 4.1. Descriptive Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 4.2. Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 4.3. Confirmatory Factor Analysis . . . . . . . . . . . . . . . . . . . . . . . . . 14 4.3.1. Overall Model Fit . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 4.3.2. Construct Validity . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 4.4. Structural Equation Modeling . . . . . . . . . . . . . . . . . . . . . . . . . 16 4.4.1. Overall Model Fit . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 4.4.2. Path Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 5. Conclusions 18 5.1. Conclusions and Discussions . . . . . . . . . . . . . . . . . . . . . . . . . 18 5.2. Limitations and Future Work . . . . . . . . . . . . . . . . . . . . . . . . . 18 References 19 Appendix A. Questionnaire 22 A.1. Section A - Brand Equity Dimensions . . . . . . . . . . . . . . . . . . . . 22 A.2. Section B - Service Quality and Perceived Value . . . . . . . . . . . . . . 23 A.3. Section C - Overall Brand Equity . . . . . . . . . . . . . . . . . . . . . . 24 A.4. Section D - Demographic Information . . . . . . . . . . . . . . . . . . . . 25

    [1] Aaker, D.A. (1991). Managing Brand Equity, New York: Free Press.
    [2] Aaker, D.A. (1992). “The Value of Brand Equity,” Journal of Business Strategy, 13(4), pp. 27-32.
    [3] Aaker, D.A. and Joachimsthaler, E. (2000). Brand Leadership, Free Press.
    [4] Andervazh, L., Shohani, M., Tamimi, H., Diyaleh, P. and Alnasere, S. (2016). “The Effects of Brand Perceived Quality and Awareness on Brand Loyalty (Case Study: Carbonated Drinks),” International Journal of Advanced Biotechnology and Research, 7, pp. 202-209.
    [5] Brodie, R.J., Whittome, J.R.M. and Brush, G.J. (2009). “Investigating the Service Brand: A Customer Value Perspective,” Journal of Business Research, 62(3), pp. 345-355.
    [6] Budiarti, A., Surachman, Hawidjojo, D. and Djumahir (2013). “Advertisement influence and the Service Quality to Loyalty the Passengers of International Flight at Garuda Indonesia Airlines,” Journal of Business and Management, 9(2), pp. 1-15.
    [7] Buil, I., Martínez, E. and de Chernatony, L. (2013). “The Influence of Brand Equity on Consumer Responses,” Journal of Consumer Marketing, 30(1), pp. 62-74.
    [8] Dodds, W.B., Monroe, K.B. and Grewal, D. (1991). “The Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations,” Journal of Marketing Research, 28(8), pp. 307-319.
    [9] Gefen, D., Straub, D. and Boudreau, M. (2000). “Structural Equation Modeling and Regression Guidelines for Research Practice,” Communications of the Association for Information Systems, 7(7), pp. 1-78.
    [10] Grandon, E.E. and Pearson, M.J. (2003). “Perceived Strategic Value and Adoption of Electronic Commerce: An Empirical Study of Small and Medium Sized Businesses,”
    Paper Presented at the Proceedings of the 36th Hawaii International Conference on System Sciences, Hawaii.
    [11] Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E. (2010). Multivariate Data Analysis
    (7th ed.), Upper Saddle River, NJ: Prentice Hall.
    [12] Hanaysha, J., Hilman, H. and Ghani, N.H.A. (2013). “Assessing the Literature on Brand Equity: From Past, Present to Future,” Australian Journal of Basic and Applied Sciences, 7(14), pp. 488-499.
    [13] Keller, K.L. (1993). “Conceptualizing, Measuring, and Managing Customer-based Brand Equity,” Journal of Marketing, 57(1), pp. 1-22.
    [14] Keller, K.L. and Lehmann, D.R. (2003). “How do brands create value?,” Marketing Management, May/June, pp. 27-31.
    [15] Kim, H.B. and Kim, W.G. (2005). “The Relationship Between Brand Equity and Firm's Performance in Luxury Hotels and Chain Restaurants,” Tourism Management, 26(4),
    pp. 549-560.
    [16] Kim, H.B., Kim, W.G. and An, J.A. (2003). “The Effect of Customer-based Brand Equity on Firm’s Financial Performance,” Journal of Consumer Marketing, 20(4), pp. 335-351.
    [17] Kim, W.G., Jin-Sun, B. and Kim, H.J. (2008). “Multidimensional Customer-based Brand Equity and Its Consequences in Midpriced Hotels,” Journal of Hospitality and Tourism Research, 32(2), pp. 235-254.
    [18] Kline, R.B. (2015). Principles and Practice of Structural Equation Modeling (4th ed.), New York: Guilford.
    [19] Lee, S., Kim, B.G. and Lee, K. (2004). “Fuzzy Cognitive Map-based Approach to Evaluate EDI Performance: A Test of Causal Model,” Expert Systems with Applications, 27(2), pp. 287-299.
    [20] Mackay, M.M. (2001). “Evaluation of Brand Equity Measures: Further Empirical Results,” Journal of Product and Brand Management, 10(1), pp. 38-51.
    [21] Perera, W.L.M.V. and Dissanayake, D.M.R. (2013). “The Impact of Brand Awareness, Brand Association and Brand Perceived Quality on Female Consumers’ Purchase Decision of Foreign Makeup Products (A Study on Youth Segment),” International Conference on Business and Information.
    [22] Pike, S.D., Bianchi, C., Kerr, G.F. and Patti, C. (2010). “Consumer-based Brand Equity for Australia as a Long Haul Tourism Destination in an Emerging Market,” International Marketing Review, 27(4), pp. 434-449.
    [23] Simon, C.J. and Sullivan, M.W. (1993). “The Measurement and Determinants of Brand Equity: A Financial Approach,” Marketing Science, 12(1), pp. 28-52.
    [24] So, K.K.F., King, C., Sparks, B.A. and Wang, Y. (2013). “The Influence of Customer Brand Identification on Hotel Brand Evaluation and Loyalty Development,” International Journal of Hospitality Management, 34, pp. 31-41.
    [25] Su, J. (2016). “Examining the Relationships among the Brand Equity Dimensions: Empirical Evidence from Fast Fashion,” Asia Pacific Journal of Marketing and Logistics, 28(3), pp. 464-480.
    [26] Yasin, N.M., Noor, M.N. and Mohamad, O. (2007). “Does Image of Country-of-origin Matter to Brand Equity?,” Journal of Product and Brand Management, 16(1), pp. 38-48.
    [27] Yoo, B., Donthu, N. and Lee, S. (2000). “An Examination of Selected Marketing Mix Elements and Brand Equity,” Journal of the Academy of Marketing Science, 28(2), pp. 195-211.
    [28] Zeithaml, V.A. (1988). “Consumer Perceptions of Price, Quality, and Value: A Means-end Model and Synthesis of Evidence,” Journal of Marketing, 52(3), pp. 2-22.
    [29] Zeithaml, V.A., Bitner, M.J. and Gremler, D.D. (2012). Service Marketing (6th ed.), McGraw-Hill, New York.

    無法下載圖示 校內:2023-07-19公開
    校外:不公開
    電子論文尚未授權公開,紙本請查館藏目錄
    QR CODE