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研究生: 林月玟
Muhadi, Michelina
論文名稱: 領導者之侵略性幽默與組織公民行為間關係的研究
Leader aggressive humor and Organizational Citizenship Behavior: Testing Mediating and Moderating Effects
指導教授: 史習安
Shi, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2021
畢業學年度: 109
語文別: 英文
論文頁數: 103
外文關鍵詞: Aggressive humor, Emotional Dissonance, Depersonalization, OCB, Resilience
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  • In this research, we investigate the relationship between leader aggressive humor and employee's organizational citizenship behavior through two lines of two mediated variables. On the first mechanism, we hypothesized how leader aggressive humor has a negative relationship towards employee’s OCB through emotional dissonance and depersonalization. On the second line, we hypothesized how leader aggressive humor negatively influences employee’s OCB through perceived leader communal characteristic and perceived leader’s effectiveness. We hypothesized that the intensity of relationship of the mechanism will be impacted under the condition of employee's resilience. Our data will be collected through survey in South East Asia with the time lag of 3 months. Our paper contributes a gap to humor literature, where we connect how leader aggressive humor to employee’s OCB through two mechanisms. Additionally, we claim that we are the first research that contends the mechanism between emotional dissonance and depersonalization into the humor literature. Also, we investigate under how certain condition the intensity of the relationship between leader aggressive humor and employee’s OCB can be reduced. As well as having practical implication, this study offers theoretical insight for research into humor, emotional labor, and burnout.

    TABLE OF CONTENT ACKNOWLEDGEMENT I ABSTRACT II CHAPTER ONE INTRODUCTION 1 1.1 Research background and motivation 1 1.2 Research Question 6 1.3 Research Structure 6 CHAPTER TWO LITERATURE REVIEW 7 2.1 Humor………………………………………………………………………7 2.1.1. Leader aggressive humor and emotional dissonance 9 2.1.2. Emotional dissonance and depersonalization 11 2.1.3. Depersonalization and Organizational Citizenship Behavior 15 2.1.4. Leader aggressive humor and communal characteristic 17 2.1.5. Communal characteristic and perceived leader effectiveness 18 2.1.6. Perceived leader effectiveness and OCB 19 2.1.7. Leader aggressive humor, emotional dissonance, and resilience 21 2.1.8. Leader aggressive humor and OCB 23 2.1.9. Leader aggressive humor, OCB and Resilience 24 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 26 3.1. Research Framework 26 3.2 Hypothesis statements 27 3.3 Measurement and questionnaire design 29 3.3.1 Aggressive humor 30 3.3.2. Emotional dissonance 31 3.3.3. Depersonalization 32 3.3.4 Communal Characteristic 33 3.3.5 Leader’s effectiveness 34 3.3.6 Resilience 34 3.3.7 Organizational Citizenship behavior 35 3.3.8 Control variable 36 3.4 Strategy of analysis 37 3.4.1 Descriptive Statistic Analysis 38 3.4.2 Reliability Analysis 38 3.4.3 Confirmatory Factor Analysis (CFA) and Validity 38 3.4.4 Pearson Correlation Coefficient 39 3.4.5 Common Method Variance (CMV) and Non-response Bias 40 3.4.6 Linear Regression Analysis 40 CHAPTER FOUR RESEARCH RESULT 41 4.1 Descriptive Analysis 42 4.2 Reliability Analysis 43 4.2.1 Leader aggressive humor 44 4.2.2 Emotional Dissonance 44 4.2.3 Depersonalization 45 4.2.4 Communal Characteristic 46 4.2.5. Leader’s effectiveness 46 4.2.6. Resilience 47 4.2.7 Organizational Citizenship Behavior (OCB) 48 4.3 Confirmatory Factor Analysis, CFA 49 4.3.1. Leader aggressive humor 50 4.3.2 Emotional Dissonance 50 4.3.3. Depersonalization 51 4.3.4. Communal Characteristic 52 4.3.5 Perceived leader effectiveness 53 4.3.6. Resilience 54 4.3.7 Organizational Citizenship Behavior (OCB) 54 4.4 Non-Biased test 56 4.5 Common Method Variance (CMV) 57 4.6 Pearson Correlation 58 4.7 Hypothesis Testing 62 4.7.1 Regression Analysis 64 4.7.2. Serial mediation and moderation effects 73 CHAPTER FIVE CONCLUSION 77 5.1 Research Result Summary 78 5.2 Theoretical implication and research contribution 80 5.3 Practical Implication 82 5.4 Future research and limitation 83 REFERENCE 87 APPENDIX 95

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