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研究生：	張詠竣 Jhang, Yong-Jyun
論文名稱：	餐廳點餐輔助系統之設計與實作 The Design and Implementation of an Ordering Assistance System for Restaurants
指導教授：	陳　敬 Chen, Jing
學位類別：	碩士 Master
系所名稱：	電機資訊學院 - 電腦與通信工程研究所 Institute of Computer & Communication Engineering
論文出版年：	2018
畢業學年度：	106
語文別：	中文
論文頁數：	110
中文關鍵詞：	餐廳資訊系統、點餐系統、廚房作業、用餐體驗
外文關鍵詞：	restaurant information system, ordering system, kitchen work, dining experience
相關次數：	點閱：70 下載：2
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近年來，隨著資訊科技的發展以及行動平台技術的興起，越來越多餐飲業者逐步導入資訊系統輔助餐飲作業流程。結合資訊化作業不只改變餐飲店家其內部運作模式，也影響消費者之用餐體驗。透過電子化菜單，顧客除了可以看到一般餐點資訊之外，也可以瞭解餐點的即時資訊，例如目前可供應數量、點餐後上桌等待時間等。本論文依此概念實現一餐廳點餐輔助系統(Ordering Assistance System for Restaurants，簡稱OASR)。
本論文設計並實作之餐廳點餐輔助系統提供自助式點餐服務。其整體系統功能可分為三個部分：(1)餐桌服務：提供顧客點餐服務功能，於菜單顯示介面上呈現多項餐點即時資訊，顧客可瞭解各項餐點預期上桌所需等待時間以及已點選餐點之備製狀態等資訊；(2)廚房作業：透過資訊設備顯示顧客之餐點訂單，廚房人員根據此資訊內容備製餐點項目，透過此作業來管理待製作餐點之備製狀態；(3)資料管理：記錄所有餐點相關資訊，包括菜單上之餐點靜態與動態資訊、餐點即時統計資訊以及顧客已點選之餐點其備製狀態資訊。
本論文參考一般廚房作業模式，將餐點備製分為備料、烹煮以及送餐等作業階段，並根據此模式設計OASR之架構與其運作。於系統運作過程中，計算每道餐點被點選後至上桌所需等待時間，以及維護待製作餐點之備製狀態，可協助顧客於用餐過程中，掌握已點選之餐點其備製狀態與上桌等待時間。
本論文之主要成果為實現一餐廳點餐輔助系統，電子菜單除了呈現一般餐點資訊外，亦包含多項餐點即時資訊，讓顧客可根據此資訊作為點餐之參考，以增進顧客之用餐體驗。本論文之設計也可做為未來結合廚房自動化作業之原型。

In recent years, with the advances in information technology and the achievement of mobile platform technology, more and more catering companies are introducing information systems to assist in catering operations. Combining informational work not only changes the internal operation model of a restaurant, but also affects the dining experience of customers. In addition to the general information of dishes, customers can also understand the real-time information of dishes through the electronic menu, such as the current available quantity, the waiting time for serving, and so on. Based on this concept, this thesis designs and implements an ordering assistance system for restaurants(OASR for short).
The ordering assistance system for restaurants(OASR) designed and implemented in this thesis provides self-service dish ordering functionalities. This system provides real-time information of dishes on the menu display interface. Customers can use this information as a reference for ordering, and can understand preparation process of the dish and other information through the list of ordered dishes. The main system functions of OASR include: (1) Display information of dishes, such as the name, price, style, and related descriptions on the menu interface. (2) Calculate and maintain the expected waiting time for serving of each dish. (3) In the case that the dish is joinable for preparing together, the time limit for which the dish can be joined together and the quantity that the dish can be joined are displayed. (4) Maintain the current available quantity of each dish during the operation of the system. (5) Store each dish ordered by customers, and update the waiting time information of dishes during the operation of the system. (6) Display the list of dishes ordered by customers and related information on the menu display interface, such as the preparation status of dishes, waiting time for serving, time limit for cancellation, and amount of spending.
The main result of this thesis is that in addition to the general information of dishes, the electronic menu can also provide a variety of real-time information of dishes. Customers can use the information as a reference for dish ordering to enhance the customer's dining experience. The design in this thesis can also be used as a prototype and integrated with kitchen automation in the future.

第1章 緒論 1
1 研究背景 1
2 研究動機 3
3 研究方法 5
4 章節規劃 6
第2章 相關研究 7
1 餐廳菜單 7
1.1 菜單簡介 7
1.2 菜單重要性	8
1.3 電子菜單 9
2 文獻探討 10
2.1 紙筆點餐模式 10
2.2 個人數位助理 10
2.3 電子點餐系統 11
3 討論 15
第3章 架構與設計	17
1 概述 17
1.1 系統概述 17
1.2 運作模型 20
1.3 系統架構 21
2 管理系統 24
2.1 餐桌服務物件 25
2.2 餐點物件 29
2.3 餐點等待佇列 30
2.4 佇列管理模組 32
2.5 動態餐點資訊模組 35
2.6 靜態餐點資訊模組 37
2.7 系統定時器模組 38
2.8 資料管理模組 39
3 餐桌服務系統	41
3.1 功能選單模組 41
3.2 餐點服務模組 44
3.3 餐點資訊模組 45
3.4 餐點資訊接收模組 46
4 餐點等待時間	47
4.1 點餐後等待時間計算	48
4.2 上桌等待時間更新 53
5 餐點資料表及管理 56
5.1 餐點資料表	56
5.2 資料表管理介面 57
第4章 系統實作 58
1 實作環境 58
2 管理系統實作	59
2.1 餐桌服務物件 60
2.2 餐點物件 63
2.3 餐點等待佇列 64
2.4 佇列管理模組 67
2.5 動態餐點資訊模組 69
2.6 靜態餐點資訊模組 72
2.7 系統定時器模組 75
2.8 資料管理模組 76
3 餐桌服務系統實作 78
3.1 功能選單模組 79
3.2 餐點服務模組 83
3.3 餐點資訊模組 84
3.4 餐點資訊接收模組 85
4 餐點資料表及管理介面實作 89
4.1 餐點資料表	89
4.2 資料表管理介面 89
第5章 系統測試 91
1 系統測試環境	91
2 測試情境說明	93
3 系統功能測試	94
第6章 結論與未來展望 104
1 結論 104
2 未來展望 105
參考文獻	106 
                                    

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