台灣科技業製造部門派遣員工的留任意願低長久以來一直是該產業的困擾，所以如何有效提升派遣員工留任意願成了台灣科技業製造部門的一個難題。
本研究以內部服務品質為角度，台灣科技業製造部門派遣員工為研究對象，探討影響派遣員工人格特質、工作特性和內部服務品質三項因素對派遣員工留任意願的影響。透過問卷調查方式進行實證研究。
敘述性統計分析科技業製造部門派遣工作特性為：自主性低、時常工作量高、變動性大，且工作之間環環相扣。在內部溝通協調上，派遣員工在工作遇到問題時，多數無法有效解決，且考核和轉任正職制度不夠完善，在專業訓練上也不夠充足。
Pearson相關分析以及迴歸分析則獲致以下結論：
1.人格特質、工作特性、內部服務品質、和留任意願間具有相關性。
2.工作特性對留任意願有顯著影響，其中技能變化性、工作自主性、工作回饋性對留任意願之影響較為顯著。
3.內部服務品質對留任意願有顯著影響，其中設備與訓練、流程與考核、溝通與協調對留任意願之影響較為顯著

The low intention to stay of outsourced employees in Taiwanese manufacturing sectors within technology industry has long been a perplexing problem for the industry. In view of this condition, how to effectively improve outsourced employees’ intention to stay has turned out to be a thorny subject for Taiwanese manufacturing sectors within technology industry.
This research offers a glimpse into internal service quality.Outsourced employees in Taiwanese manufacturing sectors as the research object.Probe into the influence of outsourced employees’ intention to stay by the personality traits and job characteristics and the internal service quality. This research further conducts empirical research through questionnaire survey.
The results of descriptive statistics analysis gain insights into characteristics of dispatched jobs for Taiwanese manufacturing sectors within technology industry, i.e. low autonomy, a commonly seen condition of heavy workload, and large variation, and there is a close link between these characteristics and the job.In terms of internal communication and coordination, most of outsourced employees are unable to put forth effective solutions when encountering problems at work and the evaluation, system of being transferred to official employment, and professional training fall short.
Pearson’s analysis and regression analysis have led to the conclusions of this research given below:
1. Personality traits, job characteristics, internal service quality and intention to stay are correlated.
2. Job characteristics have significant influence on outsourced employees’ intention to stay, among which skill variation, job autonomy and job feedback have significant influence on intention to stay.
3. Internal service quality has significant influence on outsourced employees’ intention to stay, among which equipment and training, procedure and evaluation, and communication and coordination have significant influence on intention to stay.

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