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研究生: 朱品瑜
Chu, Pin-Yu
論文名稱: 領導者風格與員工表現:探討員工情感和認知信任的中介效應
Linking Benevolent and Authoritarian Leaderships to Employee Performance: the mediating effect of Affective and Cognitive Trust
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 84
中文關鍵詞: 家長式領導信任員工績效領導者程序正義
外文關鍵詞: paternalistic leadership, trust, job performance, supervisory procedural justice
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  • 現今,組織的成功被認為是組織裡員工績效或人力資本的累積結果。為了達成目標,員工的績效是組織的重要指標。過去,有許多研究關於什麼樣的因素影響員工績效表現;其中,領導者的領導風格被視為其中一項重要的因素。在過去的幾十年中,家長式領導已經成為另一種重要的領導風格,在研究領域中也受到了許多關注。本研探討組織領導行為(仁慈領導和威權領導)與員工績效表現關係。
    本研究探討何種情況之下,威權式領導與仁慈領導對員工的績效表現有正向的影響效果;本研究也試圖探究家長式領導與員工工作表現之間中介變數,家長式領導(威權或仁慈領導)與信任(情感或認知信任)之間的調節效果。這個研究以來自台灣的製造業、科技業、與金融產業,98位領導者與425位員工為研究對象,研究結果為:第一,仁慈領導對員工的績效表現有正向的影響效果;而威權領導則無影響效果;第二,情感信任會正向中介仁慈領導與員工的績效表現的關係;而認知信任在威權領導與員工的績效表現的關係,則無中介效果。然而研究發現,威權領導與認知信任之間有顯著關係,本研究認為兩者之間關係值得在未來研究中更進一步探究。第三,家長式領導(仁慈領導與威權領導)與信任(情感與認知信任)則無領導者程序正義的調節效果。而在研究的最後,討論其領導理論與實務上的含義,也探討此研究的限制與未來可再進一步研究的方向。

    This study identifies under what circumstances would authoritarian and benevolent leaders lead to positive outcomes, what are the possible psychological mediators between paternalistic leadership and employees’ job performance, and what is the potential moderator between paternalistic leadership (benevolent or authoritarian) and trust (affective and cognitive trust). The result, based on samples data collected from 425 supervisor-subordinate dyads from various industries such as manufacturing, technology, service and banking industries in Taiwan, showed that benevolent leadership is positively related to employees’ job performance; on the other hand, authoritarian leadership has a null relationship in between.
    In our study, we have also found the psychological mediator between paternalistic leadership and employees’ job performance. Affective trust is as meditating effect between benevolent leadership and employees’ job performance, and cognitive trust did not mediate the relationship between authoritarian leadership and employees’ job performance. However, it is promising finding because we have found authoritarian leadership is significantly related to cognitive trust. In the moderating effect of supervisory procedural justice does not moderate the relationship between paternalistic leadership(benevolent and authoritarian) and trust(affective and cognitive). Nevertheless, we would consider supervisory procedural justice as a potential variable in paternalistic leadership for the future study.

    ABSTRACT I 中文摘要 II LIST OF TABLES VI LIST OF FIGURES VIII CHAPTER ONE INTRODUCTION 1 1.1 RESEARCH BACKGROUND AND MOTIVATION 1 1.2 RESEARCH QUESTIONS 5 1.3 RESEARCH STRUCTURE 6 CHAPTER TWO LITERATURE REVIEW 7 2.1 PATERNALISTIC LEADERSHIP 7 2.1.1 Paternalistic Leadership and Job Performance. 10 2.2 LEADERSHIP, TRUST AND JOB PERFORMANCE, THE MEDIATING ROLE OF TRUST 12 2.2.1 Benevolent Leadership, Affective Trust, and Job Performance. 13 2.2.2 Authoritarian Leadership, Cognitive Trust, and Job Performance. 14 2.3 SUPERVISORY PROCEDURAL JUSTICE AND ITS MODERATING ROLE 16 2.3.1 Benevolent Leadership, Affective Trust, and Supervisory Procedural Justice. 18 2.3.2 Authoritarian Leadership, Cognitive Trust, and Supervisory Procedural Justice. 19 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 21 3.1 RESEARCH FRAMEWORK. 21 3.2 RESEARCH HYPOTHESES. 22 3.3 MEASUREMENT 23 3.3.1 Paternalistic Leadership 23 3.3.2 Trust 23 3.3.3 Supervisory Procedural Justice 24 3.3.4 Job Performance 24 3.3.5 Control Variables 24 3.4 QUESTIONNAIRE DESIGN 24 3.4.1 Paternalistic Leadership - Benevolent Leadership 25 3.4.2 Paternalistic Leadership - Authoritarian Leadership 26 3.4.3 Trust - Affective Trust 27 3.4.4 Trust - Cognitive Trust 28 3.4.5 Justice - Supervisory Procedural Justice 29 3.4.6 Job Performance 30 3.4.7 Control Variables 31 3.5 DATA ANALYSIS METHODS 31 3.5.1 Descriptive Statistics Analysis 32 3.5.2 Reliability Analysis 32 3.5.3 Confirmatory Factor Analysis (CFA) and Validity 32 3.5.4 Pearson Correlation Coefficient 33 3.5.5 Common Method Variance (CMV) and T-test 34 3.5.6 Hierarchical Multiple Regression Analysis. 34 CHAPTER FOUR RESEARCH RESULTS 35 4.1 DESCRIPTIVE ANALYSIS 35 4.2 RELIABILITY ANALYSIS 36 4.2.1 Benevolent Leadership 37 4.2.2 Authoritarian Leadership 38 4.2.3 Affective Trust 38 4.2.4 Cognitive Trust 39 4.2.5 Supervisory Procedural Justice 40 4.2.6 Job Performance 40 4.3 CONFIRMATORY FACTOR ANALYSIS 41 4.3.1 Benevolent Leadership 41 4.3.2 Authoritarian Leadership 42 4.3.3 Affective Trust 43 4.3.4 Cognitive Trust 44 4.3.5 Supervisory Procedural Justice 44 4.3.6 Job Performance 45 4.4 COMMON METHOD VARIANCE, CMV 46 4.5 T-TEST 47 4.6 PEARSON CORRELATION 48 4.7 HYPOTHESES TESTING 50 4.7.1 Regression Analysis 51 CHAPTER FIVE DISCUSSION 61 5.1 THEORETICAL IMPLICATIONS AND RESEARCH CONTRIBUTIONS 65 5.2 PRACTICAL IMPLICATIONS 67 5.3 LIMITATIONS AND FUTURE RESEARCH 67 REFERENCES 70 APPENDICES 76

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