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研究生: 許瑋倪
Hsu, Wei-Ni
論文名稱: 應用涉入理論建構高齡者復健數據Web APP設計與使用性評估
Applying Involvement Theory to Web APP Design and Usability Evaluation of Elders’ Rehabilitation Data
指導教授: 林彥呈
Lin, Yang-Cheng
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系
Department of Industrial Design
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 170
中文關鍵詞: Web APP使用性涉入理論高齡者介面設計
外文關鍵詞: Web APP, Usability, Involvement theory, Elders, Interface design
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  • 隨著經濟發展和社會結構轉變,高齡化社會已成為許多國家面臨的挑戰。在進行實地觀察和高齡者訪談後,了解許多高齡者受到肌少症等病情需要進行復健,但由於COVID-19疫情的限制而不敢前往醫院,導致身體狀況受到影響,也無法隨時與家人聯繫,逐漸產生孤立感和負面心理影響。此外,現行復健過程仰賴復健師的判斷和紙本記錄,使患者及家屬無法即時了解復健狀況,使得高齡者對前往醫院進行復健的意願逐漸降低。為了解決此問題,遠距醫療和智慧醫療的概念被提出。然而,現有的部分遠距復健醫療產品卻因高齡者在閱讀和操作不友善,甚至有些高齡者對新科技產品從無接觸或不願接觸。因此,設計一款使用簡單並讓高齡者有意願使用之遠距復健數據APP至關重要。本研究針對高齡使用者設計了一款查閱復健數據的Web APP。同時應用「涉入」理論,將高齡者對於健康數據應用程式的使用程度分為「高涉入」及「低涉入」兩群,探討兩群對於此應用程式之看法及差異,並採納各群之建議進行介面優化,使得此應用程式符合兩群之需求。首先,我們通過場域觀察、專家訪談和高齡者訪談,了解使用者需求,結合介面設計原則進行開發。在使用性測試中,我們使用問題詢問協議(Question Asking Protocol)進行前後測評估,衡量使用性的滿意度、效率性和錯誤率指標。通過質性和量化分析,來修正介面設計以及比對兩群之差異。研究結果顯示,高涉入程度的高齡者在操作介面上,不論使用何種裝置,其效率性和錯誤率皆優於低涉入程度的高齡者;在裝置方面,手機之使用性數據優於平板。而修正後之介面數據在涉入程度和裝置上與前測相比均顯著提升了使用性指標,使得高齡者更願意使用該應用程式。本研究最終提出適合高、低涉入之高齡者使用之健康數據介面,同時為後續高齡者應用程式開發參考,希望藉由本研究設計開發之Web APP介面導入高齡者復健訓練流程中,提升復健的意願和動機,實現復健過程的簡易化、數據化和可視化。

    With economic development and social structure changes, the aging society has become challenging for many countries. After conducting field observations and interviews with the elders, we understand that many elders suffer from conditions such as sarcopenia and need rehabilitation. However, they are afraid to go to the hospital due to the restrictions of the COVID-19 epidemic, which affects their physical condition and prevents them from contacting their family members at any time, gradually creating isolation and adverse psychological effects. In addition, the current rehabilitation process relies on the judgment of the rehabilitation and paper records, which prevents the patients and their families from knowing the rehabilitation status immediately. It gradually decreases the willingness of the elders to go to the hospital for rehabilitation. To solve this problem, many companies propose telemedicine and intelligent healthcare. However, some existing telemedicine products are not user-friendly for the elders to read and operate, and some have never touched or are reluctant to handle the new technology products. Therefore, it is essential to design a telerehabilitation data app that is easy to use and willing to be used by the elders. In this study, we designed a Web APP for elderly users to access rehabilitation data and applied the "involvement" theory to classify the elderly's level of use of health data applications into two groups: "high involvement" and "low involvement," explored the perceptions and differences between these two groups, and adopted the suggestions of each group to optimize the interface to make the application meet the needs of these two groups. First, we conducted site observation, expert interviews, and senior interviews to understand the user requirements and combined them with the interface design principles for development. We used the Question Asking Protocol for pre- and post-test evaluation to measure the usability satisfaction, efficiency, and error rate indicators in the usability testing. Qualitative and quantitative analyses were conducted to revise the interface design and compare the two groups' differences. The study's results showed that the efficiency and error rate of the interface of the elders with a high level of involvement were better than those of the elders with a low level of involvement, regardless of the device they used. The usability data of the mobile was better than that of the tablet in terms of the device. In terms of device, the usability data of a mobile is better than that of a tablet, and the revised interface data significantly improves the usability indexes in terms of involvement level and device compared with the previous test, which makes the elders more willing to use the application. This study finally proposes a health data interface suitable for elders with high and low involvement levels and provides a reference for developing future applications for elders. We hope that the Web APP interface designed and developed in this study can be introduced into the rehabilitation training process of elders, increasing the rehabilitation's willingness and motivation and realizing the rehabilitation process's simplicity, digitization, and visualization.

    摘要 i SUMMARY ii 致謝 iv TABLES OF CONTENTS v LIST OF TABLES viii LIST OF FIGURES x LIST OF SYMBOLS AND ABBREVIATIONS xiii CHAPTER 1 INTRODUCTION 1 1.1 Background 1 1.2 Motivation 5 1.3 Purpose 7 1.4 Scope 8 1.5 Overview 9 CHAPTER 2 LITERATURE REVIEW 12 1.1 Elderly 12 2.1.1 Current Situation and Influence of the Elderly 12 2.1.2 The Current Situation and Demand Analysis of the use of Tablets and Mobile Devices by the Elderly 14 2.1.3 Impact of ICT Products on the Elderly 15 2.1.4 Summary 17 2.2 Application Program 18 2.2.1 Web Application 18 2.2.2 Comparison of Web APP and Native APP 21 2.2.3 Web Application Programming Interface 24 2.2.4 Current Status of Internet Usage 27 2.2.5 Summary 29 2.3 Mobile Health 29 2.3.1 Current Status of Mobile Medical Applications 31 2.3.2 Summary 33 2.4 Involvement Theory 33 2.4.1 Involvement in Classification 34 2.4.2 Involvement Measurement 35 2.4.3 Summary 36 2.5 User Experience 37 2.5.1 Experience Design 37 2.5.2 Research on User Experience 40 2.5.3 Current Developments in User Experience 42 2.5.4 Summary 43 2.6 Usability Evaluation 43 2.6.1 Definition of Usability 44 2.6.2 Usability Testing Research Methods 46 2.6.3 Summary 51 CHAPTER 3 RESEARCH METHODS 53 3.1 Interface Design 55 3.1.1 Usability Studies 55 3.1.2 Expert Interviews and Observations 56 3.1.3 Exploration of User Requirements 58 3.1.4 Interface Design 61 3.1.5 Survey on the Involvement of Health Data App 65 3.2 Usability Test 70 3.2.1 1st Usability Test 70 3.2.2 2nd Usability Test 74 CHAPTER 4 REHABILITATION DATA INTERFACE DESIGN PROCESS 78 4.1 Rehabilitation Data Interface Design 78 4.1.1 Results of the User Needs Interviews 78 4.1.2 Rehabilitation Data Interface Design Process 80 4.2 Analysis of 1st Usability Test Results 86 4.3 Interface Revisions 99 4.3.1 Tablet Interface Revisions 99 4.3.2 Mobile Interface Revisions 103 CHAPTER 5 RESULTS AND DISCUSSION 108 5.1 Analysis of 2nd Usability Test Results 108 5.2 Statistical Analysis of the 2nd Usability Test Results 121 5.3 Comparative Analysis of 1st and 2nd Test Results 129 5.4 Qualitative Analysis of Semi-Structured Interviews 133 5.5 Comprehensive Discussion 136 CHAPTER 6 CONCLUSION 139 6.1 Research Conclusion 139 6.2 Further Research and Development 141 REFERENCE 142 APPENDIX A REHABILITATION DATA WEB APP WIREFRAMES AND PROTOTYPING 151 APPENDIX B 1ST USABILITY TEST INTERFACE PATH CLICK ON THE HEAT MAP 155 APPENDIX C 2ND USABILITY TEST INTERFACE PATH CLICK ON THE HEAT MAP 160 APPENDIX D HEALTH DATA APPLICATION INVOLVEMENT QUESTIONNAIRE 165 APPENDIX E REHABILITATION DATA WEB APP MAUQ USABILITY QUESTIONNAIRE 167 APPENDIX F FINAL PROTOTYPING OF REHABILITATION DATA WEB APP 169

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