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研究生: 曾雅芬
Tseng, Ya-Fen
論文名稱: 人力資源實務對組織績效的影響-以台灣與大陸高科技公司為例
Impacts of Human Resource Practices on Organizational Performance: Perspectives of Taiwanese and Chinese High-Tech Companies
指導教授: 李再長
Lee, Tzai-Zang
李賢得
Lee, Shine-Der
學位類別: 博士
Doctor
系所名稱: 管理學院 - 工業與資訊管理學系
Department of Industrial and Information Management
論文出版年: 2009
畢業學年度: 97
語文別: 英文
論文頁數: 72
中文關鍵詞: 文化類型組織績效人力資源實務資料包絡分析級程序分析
外文關鍵詞: human resource practices, culture, data envelopment analysis, analytical hierarchical process, organizational performance
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  • 長久以來,許多學者對於影響人力資源實務因素、組織績效因素,以及人力資源實務對組織績效關係的影響都有相當多的研究;但是對於人力資源實務對組織績效影響的重要性大小,及在不同組織文化下人力資源實務對組織績效的影響程度的研究卻相對少。本研究將人力資源實務的重要因素當成自變數,組織績效因素當成依變數,使用129家台灣高科技公司及112家台灣在大陸經營的高科技公司(大陸公司)做為樣本,並採取資料包絡分析法及層級程序分析法來取得人力資源實務及組織績效因素的重要性排列;再將組織文化類型因素加入,來探討不同組織文化類型下人力資源實務對組織績效影響的重要性因素排序。本研究發現:(1) 利用AHP/DEA 模式可以成功將人力資源實務對組織績效影響的重要因素排列出來; (2) 在任一文化中,不管是台灣還是大陸高科技產業,員工參與是人力資源實務因素中最重要的影響因素,而員工相互關係是組織績效因素中最重要的影響因素; (3) 不管是台灣還是大陸高科技產業,組織績效中員工關係的重要性在共識文化裡相對其它文化類型較不重視; (4) 不管是台灣還是大陸高科技產業,人力資源實務中工作動機的重要性在發展文化裡;員工招募的重要性在共識文化與階層文化裡;員工酬償的重要性在理性文化裡;相對其它文化類型較不重視; (5) 不管是台灣還是大陸高科技產業,人力資源實務中員工招募的重要性在發展文化裡; 員工工作動機的重要性在理性文化裡,相對其它文化類性是較為重視的; (6)不管是台灣還是大陸高科技產業,組織績效中工作創新的重要性在共識文化;員工工作績效,員工工作生產力,及預期市場績效因素在理性文化裡,相對其它文化類性是較重視的。

    The importance ranking for the impact of items (sub-factors) of an independent variable on a dependent variable has recently attracted attention in human resource management. Human resource practices have been seen as substantially impacting organizational performance. Using the case of 129 high tech firms in Taiwan and 112 firms in China, this study adopted the data envelopment analysis (DEA) and the analytical hierarchical process (AHP) technique to derive the importance rankings for items of human resource practice and organizational performance. Culture types were used to disclose differences in rankings. Research findings indicated that: (1) AHP/DEA is successfully used to derive importance rankings of items of human resource practices to organizational performance; (2) participation is the most important item in human resource practices and employee relations in organizational performance for both the Taiwanese and Chinese samples in all types of culture; (3) employee relations in organizational performance is the less important item for both the Taiwanese and Chinese samples in common culture than in others; (4) motivation is the least important item in human resource practices for the development culture type, as is hiring for the common and stratum culture type, and compensation for the rational culture type in both the Taiwanese and Chinese samples; (5) hiring is the most important item in human resource practices for development culture as is motivation for rational culture in both the Taiwanese and Chinese samples; (6) innovation is the most important item in organizational performance for common culture, as are employee performance, productivity, and perceived market performance for rational culture in both the Taiwanese and Chinese samples.

    Abstract I 中文摘要 II 致 謝 III Table of Contents IV List of Tables VI List of Figures VII Chapter 1 Introduction 1 1.1 Motivation 1 1.2 Objectives 1 1.3 Research procedure 2 1.4 Research framework 4 1.5 Research scope 5 Chapter 2 Literature Review 6 2.1 Human resource practices 6 2.2 Organizational performance 9 2.3 Culture types 13 2.4 AHP/DEA 14 2.4.1 DEA 15 2.4.2 AHP 16 2.4.3 AHP/DEA 18 Chapter 3 Method 22 3.1 Sampling 22 3.2 Data Collection 23 3.3 AHP/DEA Ranking 28 3.3.1 DEA 28 3.3.2 AHP 29 3.3.3 AHP/DEA ranking model 29 Chapter 4 Results and Discussions 36 4.1 Reliability and validity 36 4.2 Importance Ranking 41 Chapter 5 Conclusions and Suggestions 47 5.1 Research conclusions 47 5.2 Suggestions 50 References 52 Appendix A 64 Appendix B 66 Appendix C 68 List of Tables Table 2 1 Reference of human resource practices and organizational performance 12 Table 2 2 The combined AHP and DEA approach 21 Table 3 1 Reference of human resource practices and organizational performance (Pretest) 24 Table 3 2 Questionnaire for data collection 26 Table 3 3 Questionnaires response 27 Table 3 4 The DEA and the associated weight of input and output 31 Table 3 5 The DEA and the associated weight of inputs and outputs by AHP/DEA 34 Table 3 6 The optimal solution of input and output variables 34 Table 4 1 Reliability and validity test for variables 38 Table 4 2 Importance ranking of items in Taiwan’s and China’s samples 41 Table 4 3 Importance ranking of items for development culture 43 Table 4 4 Importance ranking of items for common culture 43 Table 4 5 Importance ranking of items for stratum culture 45 Table 4 6 Importance ranking of items for rational culture 46 List of Figures Figure 1 1 The research procedure of structural model 3 Figure 4 1 Path diagram for Taiwan’s sample 39 Figure 4 2 Path diagram for China’s sample 40

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