| 研究生: |
林欣怡 Lin, Hsin-Yi |
|---|---|
| 論文名稱: |
以交換關係品質為基礎探討師徒制功能對知識移轉成效之影響-以某鋼鐵公司為例 The effect of mentoring on the transfer of knowledge from the perspective of leader-member exchange quality – an example of a steel corporation in Taiwan |
| 指導教授: |
鄭詩瑜
Cheng, Shih-Yu |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 工業與資訊管理學系碩士在職專班 Department of Industrial and Information Management (on the job class) |
| 論文出版年: | 2013 |
| 畢業學年度: | 101 |
| 語文別: | 中文 |
| 論文頁數: | 96 |
| 中文關鍵詞: | 師徒制 、師徒制功能 、知識移轉成效 、領導者與部屬交換關係品質 |
| 外文關鍵詞: | mentoring, mentoring function, knowledge transfer performance, leader-member exchange theory (LMX) |
| 相關次數: | 點閱:134 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
知識已成為當前經濟形勢的動力,企業競爭的重要來源,身處在快速變遷的外部環境,擁有知識才能持續維持組織與個人的競爭優勢(Jakubik, 2007)。個案公司於草創時期採集中大批進用人力,在未來十年內將面臨近50%資深員工年齡屆滿65歲之退休潮。Oakes & Rengarajan(2002)指出組織有80%以上的知識屬於內隱性知識,且大多儲存於員工身上,隨著員工的退休,公司將可能失去重要的智慧資產(Rowe & Widener, 2011);個案公司為避免多年的累積經驗與智慧資產隨著資深員工的退休而流逝,自民國九十五年底開始推行師徒制,期藉由資深者帶領資淺者,使資淺員工得以快速融入組織,縮短學習時間,落實知識移轉。因此,本研究目的欲藉由個案公司探討師徒制功能對知識移轉成效之影響,且由於師徒關係會受到彼此的關係品質而影響(Fletcher & Ragins, 2007),另以領導者與部屬交換關係品質探討其於兩者之間的調節效果。
本研究採師徒配對問卷發放,回收配對問卷數360份,有效配對問卷數337份,有效配對問卷回收率93.6%,經階層迴歸分析發現師徒制功能對知識移轉成效具有顯著的正向影響;師徒交換關係品質僅對師徒制之職涯功能、社會心理功能與知識移轉成效之間具有調節效果;亦即在師徒交換關係品質較低時,職涯相關功能與社會心理功能對知識移轉成效之間有較強的關聯性。
最後,根據研究結果,本研究討論其在實務上的管理意涵,以期對後續研究者能有所啟發,並提供組織管理者日後在推行知識移轉與經驗傳承時,決策之參考基礎。
Knowledge is the force of economical advance and the source of corporation advantage. Having knowledge can maintain competitive advantage of organization and individual in this fast-changing extrinsic environment (Jakubik, 2007). The case study hires massive employees in the stage of startup period, and is going to face up to 50% of employees retirement within10 years. 80% knowledge of organization belongs to intrinsic knowledge, and mostly stores in the employees (Oakes & Rengarajan, 2002). With the retirement of employees, corporation may lose the important knowledge assets. The corporation in this study has been implementing the mentoring system since 2006 to prevent the loss of long accumulating experience and knowledge assets with the retirement of employees. The corporation in this study expects that new employees can quickly join the organization and absorb the experience and knowledge from older employees through the mentoring system. Because Leader-Member Exchange (LMX) quality affects mentoring relationship, the motive of this study is going to explore the effect of mentoring on knowledge transfer and the moderating effect of LMX quality on both mentoring and knowledge transfer.
This study adopts mentoring paired questionnaire. 360 paired questionnaires are retrieved and the effective paired questionnaire are 337 (93.6%). By hierarchy regression analysis, the result shows that mentoring has positive effect on knowledge transfer. LMX only has moderating effect between the career related and social psychology functions of mentoring and knowledge transfer. Besides, in the low LMX quality, career related and social psychology functions shows stronger correlation on knowledge transfer.
Finally, this study explores the management application and expects to inspire future researcher on related studies. The results of this study may provide the corporation a reference to decide how to implement the knowledge and experience transfer.
中文
王淑貞(1999),新進人員角色期望對其工作行為之影響--並檢驗與主管關係及與同事關係干擾效果,中央大學人力資源管理研究所未出版之碩士論文。
王瑞申(2004),關係品質、組織承諾與知識分享意願之關係研究,義守大學管理科學研究所碩士論文。
余伯泉(1993),工具性人情與情感性人情:一家國營企業之個案研究,社會科學論叢,41,頁 87-120。
李碧芬(譯)(1998),成功,有師為伴(原作者Wickman & Sjodin)台北:美商麥格羅‧希爾(1997)。
周希敏(1995),職場導師,台北市:方智書局。
林佳暖(2005),師徒關係與組織承諾,國立中央大學人力資源管理研究所碩士論文。
林東清(2009),知識管理,台北:智勝文化出版。
陳永隆、莊宜昌(2005),知識價值鏈,中國生產力中心。
陳信宏(2006),人際吸引對師徒間相似性與師徒功能中介效果之探討,台灣科技大學企業管理研究所碩士論文。
費孝通(1948),鄉土中國與鄉土重建,上海:觀察社。
黃瓊玉(2005),師徒功能認知、工作滿足與組織公民行為關聯性之研究,中原大學企業管理研究所碩士論文。
楊君琦(2000),技術移轉互動模式失靈及重塑之研究 -以研究機構與中小企業技術合作為例,國立台灣大學商學研究所博士論文。
蔡進雄(2010),國民中小學學校行政人員研究所在職進修成效評鑑之研究:Kirkpatrick評估模式之應用,教育行政與評鑑學刊。第十期,頁 1-26。
蕭元哲(2010),Kirkpatrick 層次評鑑公部門訓練意涵,T&D Journal,第90期,頁1-17。
蕭文龍(2009),多變量分析,台北:碁峯資訊股份有限公司。
蕭育斌(2010),從LMX探討台籍幹部在大陸廠區從事管理知識移轉之現況,國立成功大學資管所碩士論文。
英文
Alavi, M., and Leidner, D. E.(2001).Research Commentary : Technology-mediated Learning - A Call for Greater Depth and Breadth of Research. Information Systems Research, 12(1), pp. 1-10.
Aryee, S., Chay, Y., & Chew, J.(1996). The motivation to mentor among managerial employees: An interactionist approach. Group & Organization Management, 21(3), pp. 261.
Rowe, Beverly J. & Widener,Sally K.(2011). Where Performance Measurement and Knowledge Management Meet: Evaluating and Managing Corporate Knowledge. 11(2), pp. 91-106
Blau. P.M.,(1964). Exchange and Power in Social Life, Wilcy, New York
Burke, R. J. & C. A. McKeenna,(1993). Use of Career Strategies by Managerial and Professional Women. The International Journal of Career Management, 5( 4), pp. 19-24.
Castro, Stephanie L., Scandura, Terri A., Williams, & Ethlyn A.(2004). Validity of Scandura and Ragins'(1993). Multidimensional Mentoring Measure: An Evaluation and Refine ment. Management Faculty Articles and Papers. pp. 7.
Dansereau, F., Graen, G. B., & Haga, W. J.(1975). A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process. Organizational Behavior & Human Performance, 13, pp. 46-78
Davenport T.H., & Prusak L.(1998).Working Knowledge:How Organizations Manage What They Know. Boston, MA:Harvard Business School Press.
Deluga, R. J.(1992). The relationship of leader-member exchange with laissez-faire, transactional, and transformational leadership in naval environments, Impact of leadership. 237-247.
Dienesch, R. M., & Liden, R. C.(1986). Leader-member exchange model of leadership: A critique and further development. Academy of Management Review, 11(3),618-634.
Eby, L. T.(2010). Mentorship. In S. Zedack(Ed.), pp. 505-525.
Eby, L., & Lockwood, A.(2005). Protegespp. ' and mentors' reactions to participating in formal mentoring programs: A qualitative investigation. Journal of Vocational Behavior, 67(3), pp. 441-458.
Edvinsson, L. & M. S. Malone.(1997). Intellectual Capital, New York: Harper Collins Publishers, Inc.
EMBA雜誌編輯(2009)。在公司推行師徒制。EMBA雜誌。第272期。2012年11月取自http://www.emba.com.tw/ShowArticleCon.asp?artid=7276.
Eucker, T. R.(2007). Understanding the impact of tacit knowledge loss. Knowledge Management Review, 10(1), pp. 10-13.
Fagenson-Eland, E. A., Marks, M. A., & Amendola, K. L.(1997). Perceptions of mentoring relationships. Journal of Vocational Behavior, 51(1), pp. 29-42.
Fletcher, J.K. & Ragins, B.R.(2007). Stone Center Relational Cultural Theory. In Ragins, B. R. & Kram, K. E.(Ed.), The handbook of mentoring at work: Theory, esearch and practice, Thousand Oaks, CA: Sage Publications, pp. 373–399.
Gilbert, M., & Cordey-Hayes, M.(1996). Understanding the process of knowledge transfer to achieve successful technological Innovation. Technovation, pp. 301-312.
Graen, G. B., & Scandura, T. A.(1987). Toward a psychology of dyadic organizing. In Cummings, L. L.; Staw, Barry M., Research in Organizational Behavior, 9, pp. 175-208.
Graen, G. B., & Uhl-Bien, M.(1995). Relationship-based approach to leadership: Development of leader-member exchange(LMX)theory of leadership over 25 years: Applying a multilevel multi-domain perspective. Leadership Quarterly, 6(2), pp. 219-247.
Graen, G. B., Cashman, J. F., Hunt, L. Larson(1975). Leadership Frontiers. Kent, Ohio:Kent State University Press.
Hair J.F., Bill Black, Barry Babin, Rolph E. Anderson, & Ronald L. Tatham,(2006), Multivariate Data Analysis, Pearson Education.
Hal Pornter(2001). Training Mentors Is Not Enough:Everything Else Schools and Districts Need to Do. Texas:Educational Consultant.
Hunt, D. M., & Michael, B. R.(1983). A career training and development tool. Academy of Management Review, 8, pp. 475-785.
Jakubik, Maria(2007). Exploring the knowledge landscape: four emerging views of knowledge, Journal of Knowledge Management, 11 (4), pp. 6-19.
Judy C.(2012). TECH-INFUSED MENTORING, TD magazine, June.
Kimberly N. R.(2012). E-Mentoring: An Innovative Twist to Traditional Mentoring, Journal of Technology Management & Innovation,7(1).
Kirkpatrick, D. L. (1959). Techniques for evaluating training programs. Journal of the American Society of Training Directors, 13, pp. 3-26.
Kirkpatrick, D.L. & Kirkpatrick, J.D.(2006). Evaluating Training Programs, Berrett-Koehler Publ., Inc. San Francisco, CA
Kirkpatrick, D.L. & Kirkpatrick, J.D.(2012). Kirkpatrick four levels. evaluation certification program online course manual. Retrieved November 2012, from http://www. kirkpatrickpartners.com
Kirkpatrick, D.L.(1994). Evaluating Training Programs: The Four Levels. Berrett-Koehler. San Francisco, California
Kline, R. B.(1998). Principles and practice of structural equation modeling. New York: Guilford Press.
Kram, K.E.(1983). Phases of the Mentor Relationship. Academy of Management Journal, 26, pp. 608-625.
Kram, K.E.(1985). Mentoring at Work: Developmental relationships in organizational life. Glenview, IL: Scott, Foresman.
Kram, K.E., & Isabella, L.A.(1985).Mentoring alternatives: the role of peer relationships in career development, Academy of Management Journal, 28( 1), pp. 110-132.
Kumar, L.S. Ganesh,(2009). Research on knowledge transfer in organizations: a morphology, Journal of Knowledge Management, 13 (4), pp. 161-174.
Liden R.C., & Maslyn J. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24, pp. 4372.
Liden, R. C., & Graen, G.(1980). Generalizability of the Vertical Dyad Linkage Model of Leadership. Academy of Management Journal, 23(3), pp. 451-465.
Liden, R. C., Wayne, S. J. & Stilwell, D.(1993). A longitudinal study on the early development of leader- member exchanges, Journal of Applied Psychology, 78, pp. 662- 674.
Liyanage C., Elhag T., Ballal T., & Li Q.,(2009). Knowledge communication and translation - a knowledge transfer model, Journal of Knowledge Management, 13 (3), pp. 118 – 131.
Marcinkus M., & Wendy (2012). Reverse mentoring at work: Fostering cross-generational learning and developing millennial leaders, Human Resource Management,51(4), pp. 549-573
Mullen, E. J.(1994). Framing the mentoring relationship as an information exchange. Human Resource Management Review, 4, pp. 257-281.
Nonaka, I. and Takeuchi, H.(1995). The Knowledge-Creating Company: How the Japanese Create the Dynamics of Innovation, Oxford: Oxford University Press.
Nonaka, I.(1994). A dynamic theory of organizational knowledge creation, Organization Science, 5(1), pp. 14-37。
Oakes, K., & Rengarajan, R.(2002). An Objective View of Learning Objects. Training and Development. 56(5), pp. 103-106
Onwuegbuzie, A. J., & Leech, N. L. (2005). On becoming a pragmatist researcher: The importance of combining quantitative and qualitative research methodologies. International Journal of Social Research Methodology: Theory & Practice, 8, pp. 375-387
Ragins, & McFarlin, D. B.(1990). Perceptions of Mentor Roles in Cross-Gender Mentoring Relationships. Journal of Vocational Behavior, 37(3), pp. 321-339.
Ragins, B. R., & Cotton, J. L.(1999). Mentor functions and outcomes: A comparison of men and women in formal and informal mentoring relationships. Journal of Applied Psychology, 84(4), pp. 529-550.
Ragins, B. R., & Kram, K. E.(2007). The handbook of mentoring at work : theory, research, and practice. University Press of America.
Ragins, B. R., & Scandura, T. A.(1994).Gender differences in expected outcomes of mentoring relationships. Academy of management Journal, pp. 957-971.
Robbins, S. P.(2001). Organizational behavior. Upper Saddle River, N.J.: Prentice-Hall.
Scandura, T. A(1992). Mentorship and career mobility: an empirical investigation. Journal of organizational behavior, 37, pp. 321-339.
Scandura, T. A.(1999). Rethinking leader-member exchange: An organization justice perspective. Leadership Quarterly,10(1),pp. 25-40.
Scandura, T. A., & Ragins, B. R.(1993). The effects of sex and gender role orientation on mentorship in male-dominated occupations. Journal of Vocational Behavior, 43, pp. 251-265.
Simonin B.L.(1999). Ambiguity and the process of knowledge transfer in strategic alliances, Strategic Management Journal, 20, pp. 595-623.
Swap, W., Leonard, D., Shield, M., & Abrams, L.(2001). Using mentoring and storytelling to transfer knowledge in the workplace. Journal of Management information system, 18(1), pp. 95-114.
Szulanski G.(1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journa,l 17, pp. 27-43.
Tenenbaum, Cosby & Gliner(2001). Mentoring Relationships in Graduate School. Journal of Vocational Behavior ,59, pp. 326–341
Verkasalo, M. & Lappalainen, P.(1998). A method of measuring the efficiency of the knowledge utilization process. IEEE Transactions on Engineering Management, 45(4), pp. 414-423.
Wickman, F. & Sjodin, T. (1997) Mentoring: The Most Obvious Yet Overlooked Key to Achieving More in Life than You Dreamed Possible (A Success Guide for Mentors and Protégé's). New York, NY: McGraw-Hill.
Wilson, J. A., & Elman, N. S.(1990). Organizational benefits of mentoring. Academy of Management Executive, 4(4), pp. 88-94.
Yukl, G.(1994). Leadership in Organizations(3rd ed.). Englewood Cliffs, NJ: Prentice-Hall.
Zack, M. H.(1999). Developing a knowledge strategy. California Management Review, 41(3), pp. 125-145.
Zey, G. M.(1993). The mentor connection. Homewood, IL: Dow Jones-Irwi.
校內:2018-08-13公開