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研究生: 吳文鈞
Wu, Wen-Chun
論文名稱: 基於疾病知識圖譜的養生建議聊天機器人
A Health-preserving Suggestions Chatbot based on Disease Knowledge-graph
指導教授: 盧文祥
Lu, Wen-Hsiang
學位類別: 碩士
Master
系所名稱: 電機資訊學院 - 資訊工程學系
Department of Computer Science and Information Engineering
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 50
中文關鍵詞: 養生保健建議知識圖譜聊天機器人
外文關鍵詞: Health-preserving Suggestion, Knowledge-graph, Chatbot
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  • 聊天機器人是一種能夠提供各項服務的即時訊息代理人,在近來已成為一種日益流行的話題,並廣泛應用於各個領域。而隨著健康意識的提高,人們開始關注健康問題,並且也越來越多聊天機器人在醫療保健中的應用。雖然在衛教中已經有許多聊天機器人應用案例,但大多數都還是使用衛教文章或影片作為回應,他們無法簡單而直接精準的回答問題。這使得使用者無法得到立即答案。
    因此,為了解決上述問題,本研究提出了一種養生保健建議提取模型,從線上醫療諮詢平台的數據集中提取養生保健建議,並構建疾病知識圖譜。基於知識圖譜,我們提出了一個養生保健建議聊天機器人,可以理解自然語言並為用戶提供養生保健建議。
    實驗中證明透過語料庫的成長幅度會隨著資料量增加而趨於收斂。而模型的正確率在測試資料達到95.7%。

    A chatbot is an instant messaging agent that provides services, which has become an increasingly popular topic and is widely used in various fields. As rising health awareness, people are paying attention to their health, and more chatbots in healthcare are being developed. Although there are already many chatbot applications in patient education, most of them are using patient education articles or videos as the response and they can’t answer questions simply. This makes users unable to get an instant and precise answer.
    Therefore, to solve the above problems, a health-preserving suggestion extraction model is proposed in this study to extract the health-preserving suggestions from online medical consultation dataset and build the disease knowledge-graph. Based on the knowledge-graph, we propose a health-preserving suggestion chatbot that can understand natural language and provide suggestions for users.
    In the experiment, the increasing of entities will decrease as the number of data increases by enhancing the suggestion lexicon. And the accuracy of the model reaches 95.7% in the testing data.

    摘要 I Abstract II 致謝 IV List of Figures V List of Tables VII Chapter 1 Introduction 1 1.1 Background 1 1.2 Motivation 3 1.3 Goal 4 1.4 Method 4 1.5 Contribution 5 1.6 Organization of this Dissertation 5 Chapter 2 Related Work 6 2.1 Studies on Opinion Analysis 6 2.2 Studies of Natural Language Understanding 6 2.3 Studies of Natural Language Generation 7 Chapter 3 Method 8 3.1 System Framework 8 3.2 Data Resources 9 3.2.1 Online Medical Consultation Dataset 9 3.2.2 Health-preserving Lexicons 11 3.2.2.1 The Lexicon of Diets 11 3.2.2.2 The Lexicon of Exercises 12 3.3 Health-preserving Suggestion Extraction 12 3.3.1 Observation of Health-preserving Suggestions 13 3.3.2 The Lexicon of Suggestions 14 3.3.3 Text Processing Using Jieba 18 3.3.4 Candidate Health-preserving Suggestion Extraction 19 3.3.5 Health-preserving Suggestion Decision 23 3.3.6 Suggestion Lexicon Enhance 26 3.4 Disease Knowledge-graph 27 3.5 Intent Classification 29 3.5.1 Observation 29 3.5.2 Entity recognition 31 3.5.3 Intent classification 32 3.6 Service Matching 34 3.7 Response Generation 38 3.7.1 Template Preparation 38 3.7.2 Template Choosing 39 Chapter 4 Experiments 41 4.1 Experiment Setup 41 4.1.1 Dataset 41 4.1.2 Evaluation Metrics 42 4.2 Experiment on Health-preserving Suggestion Extraction 43 4.2.1 Experiment Setup 43 4.2.2 Experiment Result 43 4.3 Experiment on Knowledge-graph 44 4.3.1 Experiment Setup 44 4.3.2 Experiment Result 44 4.4 Experiment on Intent Classification 46 4.4.1 Experiment Setup 46 4.4.2 Experiment Result 46 Chapter 5 Conclusions 47 5.1 Conclusions 47 5.2 Future Work 47 Acknowledgment 48 Reference 48

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