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研究生: 陳文賞
Thuong, Tran-Van
論文名稱: Exploring the Effects of Organizational Culture, Training on Knowledge Transfer, and Job Performance in the Banking Sector in Vietnam
Exploring the Effects of Organizational Culture, Training on Knowledge Transfer, and Job Performance in the Banking Sector in Vietnam
指導教授: 耿伯文
Kreng, Victor B.
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士班
Institute of International Management (IIMBA--Master)
論文出版年: 2008
畢業學年度: 96
語文別: 英文
論文頁數: 86
外文關鍵詞: Organizational Culture, Training, Job Performance, Knowledge Transfer
相關次數: 點閱:90下載:1
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  • Relatively little study has been performed on knowledge transfer as a process of improving job performance in the banking sector or even less in developing countries, such as Vietnam. This study investigates the relationship among training, organizational culture, knowledge transfer and job performance. Then a complete research model that was developed based on those four factors and tested by applying structural equation modeling. To achieve an in-depth empirical study, the banking sector in Vietnam was chosen for a case study. The findings are based on 269 replies to a questionnaire survey done from January to February 2008. The results reveal that training and organizational culture has a significant and positive effect on both knowledge transfer and job performance. The findings also indicate that the hypothesis of a strong positive relationship between knowledge transfer and job performance is supported. Therefore, it is necessary for organizations to consider current variables that show a relationship between the tested variables in implementing a knowledge management strategy in an organization.

    ACKNOWLEDGEMENTS I ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VII CHAPTER ONE INTRODUCTION 8 1.1 Research Background and Motivation 8 1.2 Research Objectives and Scope of the Study 15 1.3 Research Procedure 16 CHAPTER TWO LITERATURE REVIEW 18 2.1 Definition of Constructs 18 2.1.1 Training 18 2.1.2 Organizational Culture 20 2.1.3 Knowledge Transfer 22 2.1.4 Job Performance 25 2.2 Interrelationships among Research Constructs 27 2.2.1 Training and Knowledge Transfer 27 2.2.2 Training and Job Performance 28 2.2.3 Organizational Culture and Knowledge Transfer 30 2.2.4 Organizational Culture and Job Performance 31 2.2.5 Knowledge Transfer and Job Performance 32 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 34 3.1 The Conceptual Model 34 3.2 Questionnaire Design and Construct Measurement 35 3.2.1 Training 35 3.2.2 Organizational Culture 36 3.2.3 Knowledge Transfer 37 3.2.4 Job Performance 37 3.3 Hypothesis to Be Tested 38 3.4 Demographic Characteristics of Respondent Profile 38 3.5 Sampling Plan 39 3.6 Data Analysis Procedures 39 CHAPTER FOUR DATA ANALYSIS AND RESULTS 43 4.1 Descriptive Analysis 43 4.1.1 Data Collection 43 4.1.2 Characteristic of Respondents 44 4.1.3 Descriptive Analysis 45 4.2 Exploratory Measurement Results 48 4.2.1 Corrected Item-total Correlations 48 4.2.2 Exploratory Factor Analysis 49 4.3 Structural Equation Modeling 50 4.3.1 Confirmatory Factor Analysis 50 4.3.2 Convergent Validity, Item Reliability, and Fit Indices 52 4.3.3 Discriminant Validity 54 4.3.4 Construct Reliability and Variance Extracted Measures 55 4.3.5 Structural Equation Modeling and Results of Hypothesis Testing 57 4.4 Direct, Indirect, and Total Effects 60 CHAPTER FIVE CONCLUSION AND SUGGESTIONS 62 5.1 Research Conclusions 62 5.2 Implication and Limitations 65 REFERENCES 68 APPENDIX 79 1-1: Questionnaires Designed for Respondents in English 79 1-2: Questionnaires Designed for Respondents in Vietnamese 83

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