研究背景與目的：受到全球化與經濟環境的快速變遷及網路的快速發展影響，物流運輸業的基層工作者與現代人的日常生活連結更加緊密。2020年新冠疫情（COVID-19）的出現，更催化了「無接觸」的新經濟型態，人們的工作模式與消費習慣也因此改變，產業結構也因新冠疫情產生快速的變化，使得物流運輸服務需求大增，然而，物流運輸人員的工作壓力與隨之而起的心理健康問題卻鮮少被重視。綜觀國內運輸物流產業相關文獻，多為貨櫃、航空運輸業之研究及市場分析，少有以物流運輸業為對象之研究。因此，本研究旨在探索並瞭解物流運輸基層工作者的工作壓力與心理調適歷程，包含其情緒勞務與離職傾向的主觀經驗、感受，以及新冠疫情造成的影響，期待社會大眾可以給予物流運輸基層工作者更多的尊重與關注，並提供物流運輸業管理階層一些策略調整的參考。研究方法：採質性研究的經驗分析取向，透過半結構式深入訪談七位服務於不同公司且年資相異的物流運輸基層工作者，以主題分析法進行逐字稿資料處理。研究結果：本研究提出物流運輸工作人員的四個主要工作壓力來源：（1）貨量多帶來的體力負擔與時間壓力；（2）特殊時節與疫情期間工作量的激增；（3）新人的適應困難與人員高流動性；（4）客戶需求與公司要求的高標準與低容錯率。本研究也發現：社會大眾對物流運輸業的刻板印象依舊存在，但近幾年此種情況已有降低；此外，本研究結果顯示，比起從「送貨員」到改以「物流士」或「運輸士」等專業職稱上的轉變，物流運輸基層工作者認為還不如給予相對應的薪資或福利，才會讓他們有更高的留職意願。最後，本研究提出建議與限制，藉以作為後續相關研究之參考。

The purpose of this study is to explore and understand the work pressure and psychological adjustment processes of frontline logistics and transportation workers, as well as the impact of the COVID-19 pandemic. By raising public awareness and respect for logistics workers, the study attempts to provide recommendations for strategic adjustments in logistics management practices.
The study employs a qualitative approach with an experiential analysis perspective. Data was collected through semi-structured interviews with seven logistics workers from different companies with varying years of experience, and the transcripts were analyzed using thematic analysis.
The result proposes four primary sources of work stress for logistics workers: (1) physical fatigue and time pressures due to large quantity of goods; (2) increased workloads during peak seasons and the pandemic; (3) challenges in adaptation for new employees and high staff turnover rates; and (4) high standards and low tolerance for errors imposed by clients and companies.
The study also confirms that societal stereotypes about the logistics and transportation industry still exist, although they have diminished in recent years. Additionally, the results indicate that, rather than transitioning from the title of "delivery worker" to more professional titles such as "logistics specialist" or "transportation specialist," frontline logistics workers believe that receiving corresponding salaries or benefits could significantly enhance their retention rates.

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