邁入知識經濟時代，學術界與實務界均普遍認同：知識已成為企業重要的策略性資產，未來企業所面臨的是一個以知識為基礎的競爭新紀元，使得知識管理儼然成為企業管理的新典範。雖然「企業組織」此一統治方式，實為一創造、分享與使用知識較佳的制度設計，然而，對於組織如何透過管理機制之設計，妥善利用個人或組織知識以創造競爭優勢，目前學者仍缺乏足夠理解。

　　危機是營運環境中最棘手的因素之一，在全球化腳步日漸加速的今日，任何企業組織，都無法自外於全球環境中潛藏的危機威脅。由於危機發生後僅有極短的時間可供因應，故管理危機是一項高度知識密集的企業流程—唯有全體成員貢獻個人知識，積極分享與整合，才能協助組織安然渡過危機。

　　因此本研究乃以危機管理為脈絡情境，從知識基礎觀點詮釋組織的本質，剖析組織知識特質帶來的管理挑戰，並援引「知識統治機制」觀念，探討這些以克服知識流程障礙為目標的管理作為，是否能夠誘發團隊成員投入知識市場進行知識交易，從而促進組織知識流程之實踐，並提昇危機管理成效。

　　在實證方面，本研究以問卷調查方式蒐集資料，並以多元及層級迴歸分析方式驗證研究假說。研究結果發現：（1）知識統治機制有助於知識流程之實踐；（2）知識流程之實踐有助提昇危機管理成效；（3）知識統治機制將透過知識流程的中介效果，進而影響危機管理成效。

　　本文最後歸納整理本研究的理論與管理實務意涵，並敘述本研究之研究限制，同時對未來相關後續研究提出建議。

　　Within the knowledge economy era, organizational knowledge has been recognized as the most strategic asset of enterprises. It is well known that, among various forms of governance structure, the firm is a better institutional design which could facilitate knowledge process such as knowledge creation, knowledge sharing and knowledge utilization. However, a final conclusion about how to speed the knowledge processes by appropriate organizational process design has not been reached yet.

　　Crisis is one of the most troublesome environmental factors. As the pace of globalization accelerates, every single organization has to face and prepare for the potential impact of crises. Owing to the limited response time, crisis management is truly a highly knowledge-intensive business process. Only when all members share and integrate their own personal knowledge can the organization pass the crises.

　　Therefore, when probing into the relationship between organization processes and knowledge processes, this study takes crisis management as the contextual situation. In the light of knowledge-based perspective of the theory of the firm, this study intends to clarify the management challenges resulting from the characteristics of organization knowledge. This study then employs the concept of “knowledge governance” to explore whether these governance mechanisms can accelerate knowledge trade among team members, facilitate knowledge processes and ultimately lead to crisis management success.

　　This study utilizes survey questionnaires to collect data and adopts multiple and hierarchical regression as analysis method. The results indicate the following evidences. In the first place, the knowledge governance mechanisms (especially delegation, coordination by communication, and incentives offering) help to facilitate the knowledge processes. Secondly, the knowledge processes, particularly the knowledge integration, contribute to the success of crisis management. Thirdly, knowledge processes play an intermediary role in knowledge governance mechanisms and crisis management outcomes.

　　Lastly, this study also provides some research and managerial implications, suggestion, and research limitation for the future academic and practical efforts.

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